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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
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Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
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Topic:
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On Dec 05, 2016 at 12:35:11


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Greymom
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Joined: Aug 03, 2005
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PostPosted: Tue Aug 09, 2005 9:16 am    Post subject: Is Vonage Down Again? Reply with quote Back to top

My husband works with customers at a large, well-known, global company. One of his jobs is to communicate with customers when there is a problem with the product they have bought from his company. He works with people all over the world. He says that the one thing customers appreciate the most is someone from the company listening to them, understanding, taking responsibility, and letting people who have paid for the product know that the problem is being worked on. Most people are willing to have some level of patience if there is a responsive ear from a company to at least hear their frustration. One of the reasons I'm leaving Vonage is this arrogant attitude of taking our money and then being completely unavailable other than that maddening recording (which I am sure we have all memorized by now).
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Tue Aug 09, 2005 1:31 pm    Post subject: Reply with quote Back to top

VonageTPA wrote:
Oh, if you only knew of the crap I've put up with from AT&T Wireless (now Cingular)... Vonage looks VERY good right now. Hard to believe, I know, but it's true.

This is off-topic, but since you brought it up....

Our cell package at work was with Cingular for a couple years and service was an abortion-- dropped calls, lots of no-signal problems even in the Tampa/Clearwater area, wrong billings, etc. Customer service existed only to "give us an attitude" every time we called with a legitimate problem. I swear every service rep had a chip on his/her shoulder.

Then the number portability law took effect and we fled to AT&T Wireless. Phone service was excellent, and customer service was orders of magnitude better. We were totally satisfied.

Then AT&T merged with Cingular, and (because of a service upgrade that forced us to change over to their "new" network) we were dumped right back with Cingular and have had problems ever since. We have a $900 (yes, nine hundred) billing mistake (in their favor, of course) that we've been going round-and-round with for nearly 6 months, and we're no closer to resolution today than when we started. UGH!!

 
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Tue Aug 09, 2005 1:45 pm    Post subject: Reply with quote Back to top

KDWycha wrote:
The service over the past month has been EXTREAMLY substandard. Either I cannot get my voicemail or I just cannot make calls at all. 813 - Tampa

While it doesn't excuse the service problems, it makes me feel a little better knowing I'm not the only one seeing a dramatic increase in problems in the past month or so. After using Vonage for nearly a year, we've seen its ups and downs, but July seemed to be particularly problematic with lots of "all circuits are busy" and "ring forever, no answer" problems, plus substantially more clicks, pops, dropouts, and roll-to-network-availability number calls than usual, and this has continued into August.

For the record, we're also in the Tampa Bay area (a/c 727).... Road Runner 5M/384k.... Moto SB5100 modem, which I swapped out at the local Brighthouse office just to rule it out as the problem. Ping Plotter has been running non-stop for the past 33 days, polling every 10 seconds, and shows essentially 0% packet loss and consistently low latency. TestMyVoIP.com shows consistent 98-99% QoS. (I do that test every time we have a Vonage problem.) I'm confident in saying our internet connection is not the problem.

 
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Tue Aug 09, 2005 1:56 pm    Post subject: Reply with quote Back to top

KDWycha wrote:
Well after viewing the Verizon website I think I have made my choice of changing Voip provider and ISP. I can get Verizon FIOS internet in my area for 34.95 a month and then Verizon VoiceWing Voip for 29.95 a month if I have FIOS. Sounds like a good deal to me Smile

Pffffffpphtttthhh!!!!!!! You lucky Hillsborough people with your fancy FIOS availability. We poor slobs on the other side of the county line are stuck with no other options than RR or DSL. Sad

 
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Aug 09, 2005 3:18 pm    Post subject: Reply with quote Back to top

fios is nice but I'm pretty impressed with roadrunner. the $10 student discount helps a lot too. on another note, I'm trying to find some preconstruction projects (single family homes) in pasco (mmm prewired fios) or hillsborough. the fios would be nice, but I'm looking at hernando too. if you guys have heard anything drop me a pm. thanks.

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DWW
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Joined: Aug 09, 2005
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PostPosted: Tue Aug 09, 2005 3:21 pm    Post subject: Problems in 412 Reply with quote Back to top

Many incoming calls go dirctly to voicemail & people on the other end can't hear me? It's been doing this for a couple days now.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Aug 09, 2005 10:08 pm    Post subject: Reply with quote Back to top

rebus wrote:
KDWycha wrote:
Well after viewing the Verizon website I think I have made my choice of changing Voip provider and ISP. I can get Verizon FIOS internet in my area for 34.95 a month and then Verizon VoiceWing Voip for 29.95 a month if I have FIOS. Sounds like a good deal to me Smile

Pffffffpphtttthhh!!!!!!! You lucky Hillsborough people with your fancy FIOS availability. We poor slobs on the other side of the county line are stuck with no other options than RR or DSL. Sad


It's not all that it's cracked up to be... search the other forums on the 'net and you'll find FIOS is still a beta-quality product. Oh yeah, part of their "installation process" is to REMOVE the copper lines that run from your house to the street (not just disconnect them). Apparently they have to share the copper with CLECs, but not the fiber. Also, once you've gone fiber, you're stuck with Voip. I believe I read somewhere that Verizon's VoiceWing product is actually just rebadged Delta Three Voip, so buyer beware. And yes, if the power goes out, you'll have a whole 4 hours (or less) of phone service AND the internet connection goes down immediately.
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VOIPete
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Joined: Aug 06, 2005
Posts: 5

PostPosted: Wed Aug 10, 2005 10:36 am    Post subject: Reply with quote Back to top

The 608 area code has been very spotty today. About 1/4 to 1/2 the time you get a "cannot complete this call" or "all circuits are busy" errror and don't get through or go to voice mail.

Is Vonage the new AOL? Ie. when AOL first started it got so popular so quick no one could get online because their access numbers were so busy. To me it looks like Vonage is having the same issues.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed Aug 10, 2005 11:03 am    Post subject: Reply with quote Back to top

Hmm..werid. I just tried 2 calls to the 608 AC & had no trouble. Sounds like it's an issue between a phone company & Vonage.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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