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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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Greymom
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PostPosted: Tue Aug 09, 2005 9:16 am    Post subject: Is Vonage Down Again? Reply with quote Back to top

My husband works with customers at a large, well-known, global company. One of his jobs is to communicate with customers when there is a problem with the product they have bought from his company. He works with people all over the world. He says that the one thing customers appreciate the most is someone from the company listening to them, understanding, taking responsibility, and letting people who have paid for the product know that the problem is being worked on. Most people are willing to have some level of patience if there is a responsive ear from a company to at least hear their frustration. One of the reasons I'm leaving Vonage is this arrogant attitude of taking our money and then being completely unavailable other than that maddening recording (which I am sure we have all memorized by now).
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Tue Aug 09, 2005 1:31 pm    Post subject: Reply with quote Back to top

VonageTPA wrote:
Oh, if you only knew of the crap I've put up with from AT&T Wireless (now Cingular)... Vonage looks VERY good right now. Hard to believe, I know, but it's true.

This is off-topic, but since you brought it up....

Our cell package at work was with Cingular for a couple years and service was an abortion-- dropped calls, lots of no-signal problems even in the Tampa/Clearwater area, wrong billings, etc. Customer service existed only to "give us an attitude" every time we called with a legitimate problem. I swear every service rep had a chip on his/her shoulder.

Then the number portability law took effect and we fled to AT&T Wireless. Phone service was excellent, and customer service was orders of magnitude better. We were totally satisfied.

Then AT&T merged with Cingular, and (because of a service upgrade that forced us to change over to their "new" network) we were dumped right back with Cingular and have had problems ever since. We have a $900 (yes, nine hundred) billing mistake (in their favor, of course) that we've been going round-and-round with for nearly 6 months, and we're no closer to resolution today than when we started. UGH!!

 
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Tue Aug 09, 2005 1:45 pm    Post subject: Reply with quote Back to top

KDWycha wrote:
The service over the past month has been EXTREAMLY substandard. Either I cannot get my voicemail or I just cannot make calls at all. 813 - Tampa

While it doesn't excuse the service problems, it makes me feel a little better knowing I'm not the only one seeing a dramatic increase in problems in the past month or so. After using Vonage for nearly a year, we've seen its ups and downs, but July seemed to be particularly problematic with lots of "all circuits are busy" and "ring forever, no answer" problems, plus substantially more clicks, pops, dropouts, and roll-to-network-availability number calls than usual, and this has continued into August.

For the record, we're also in the Tampa Bay area (a/c 727).... Road Runner 5M/384k.... Moto SB5100 modem, which I swapped out at the local Brighthouse office just to rule it out as the problem. Ping Plotter has been running non-stop for the past 33 days, polling every 10 seconds, and shows essentially 0% packet loss and consistently low latency. TestMyVoIP.com shows consistent 98-99% QoS. (I do that test every time we have a Vonage problem.) I'm confident in saying our internet connection is not the problem.

 
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Tue Aug 09, 2005 1:56 pm    Post subject: Reply with quote Back to top

KDWycha wrote:
Well after viewing the Verizon website I think I have made my choice of changing Voip provider and ISP. I can get Verizon FIOS internet in my area for 34.95 a month and then Verizon VoiceWing Voip for 29.95 a month if I have FIOS. Sounds like a good deal to me Smile

Pffffffpphtttthhh!!!!!!! You lucky Hillsborough people with your fancy FIOS availability. We poor slobs on the other side of the county line are stuck with no other options than RR or DSL. Sad

 
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Aug 09, 2005 3:18 pm    Post subject: Reply with quote Back to top

fios is nice but I'm pretty impressed with roadrunner. the $10 student discount helps a lot too. on another note, I'm trying to find some preconstruction projects (single family homes) in pasco (mmm prewired fios) or hillsborough. the fios would be nice, but I'm looking at hernando too. if you guys have heard anything drop me a pm. thanks.

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DWW
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Joined: Aug 09, 2005
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PostPosted: Tue Aug 09, 2005 3:21 pm    Post subject: Problems in 412 Reply with quote Back to top

Many incoming calls go dirctly to voicemail & people on the other end can't hear me? It's been doing this for a couple days now.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Tue Aug 09, 2005 10:08 pm    Post subject: Reply with quote Back to top

rebus wrote:
KDWycha wrote:
Well after viewing the Verizon website I think I have made my choice of changing Voip provider and ISP. I can get Verizon FIOS internet in my area for 34.95 a month and then Verizon VoiceWing Voip for 29.95 a month if I have FIOS. Sounds like a good deal to me Smile

Pffffffpphtttthhh!!!!!!! You lucky Hillsborough people with your fancy FIOS availability. We poor slobs on the other side of the county line are stuck with no other options than RR or DSL. Sad


It's not all that it's cracked up to be... search the other forums on the 'net and you'll find FIOS is still a beta-quality product. Oh yeah, part of their "installation process" is to REMOVE the copper lines that run from your house to the street (not just disconnect them). Apparently they have to share the copper with CLECs, but not the fiber. Also, once you've gone fiber, you're stuck with Voip. I believe I read somewhere that Verizon's VoiceWing product is actually just rebadged Delta Three Voip, so buyer beware. And yes, if the power goes out, you'll have a whole 4 hours (or less) of phone service AND the internet connection goes down immediately.
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VOIPete
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Joined: Aug 06, 2005
Posts: 5

PostPosted: Wed Aug 10, 2005 10:36 am    Post subject: Reply with quote Back to top

The 608 area code has been very spotty today. About 1/4 to 1/2 the time you get a "cannot complete this call" or "all circuits are busy" errror and don't get through or go to voice mail.

Is Vonage the new AOL? Ie. when AOL first started it got so popular so quick no one could get online because their access numbers were so busy. To me it looks like Vonage is having the same issues.
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed Aug 10, 2005 11:03 am    Post subject: Reply with quote Back to top

Hmm..werid. I just tried 2 calls to the 608 AC & had no trouble. Sounds like it's an issue between a phone company & Vonage.
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1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

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HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

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