A problem every once in a while is fine. It's bound to happen to every service provider. But a major problem happening twice in less than a week is downright unacceptable.
Oh, if you only knew of the crap I've put up with from AT&T Wireless (now Cingular)... Vonage looks VERY good right now. Hard to believe, I know, but it's true.
I have Verizon Wireless and they haven't gone down except on one occasion at 1:30AM on a Tuesday in the more than a year I've had service with them. I think it was only isolated to the Boston market though rather than their entire network. Obviously with Vonage it's their entire network.
Verizon's decent in this area, but not stellar. Not quite enough towers & coverage, but they seemed to be nice whenever I called them. As for my own cell, I use Alltel (the AT&T/Cingular was for business), which was GTE Wireless. Under both GTE & Alltel, service has been very good, as is customer service, with the longest on-hold time I've seen being 5 minutes. With the AT&T phone, I had the nationwide unlimited plan for $120/mo (after taxes & such), which was nice...when it worked, which even now, it isn't all that great and the sound quality's iffy, but the rate plan was good. I'd say most of the time I'm near an internet connection, so I figured switching to Vonage would buy me at least 1 decent dinner a month, so it's been worth it so far. Even with the screwups, it's been far more reliable than the
Was going to post a message about this. I have been a Vonage subscriber since January but am considering going back to landline. The service over the past month has been EXTREAMLY substandard. Either I cannot get my voicemail or I just cannot make calls at all. They need to spend more money on the service and less money on advertising.
The service outage has been going on for days now and Vonage is officially losing me as a customer as soon as the equipment arrives from a competitor. I signed up today with someone else. I am a business customer and I can't afford this. Also, I am completely fed up with their attitude. Obviously they are taking on more than they can handle. Half the time I sit down to work and all I can do is sit here and dial over and over, only to get the busy signal or "all circuits are busy" recording. I've reached my limit of patience.
Anybody happen to read the small print on their agreement. Maybe it states (like in a Eula license) a variety of things that people don't expect.
Like 'we're not responsible if you don't have service'. Like with software where the company isn't responsible if it screws up your PC or if there software doesn't work.
ha...
Last edited by SBMongoos on Mon Aug 08, 2005 4:32 pm; edited 1 time in total
I am a new customer - is this a common issue??? I haven't been able to make calls all day. I get all circuits busy or fast busy signal. no one answers the Vonage help number!
Just like last Friday, I again am unable to place outgoing calls. I've left a message at the CEO number - perhaps there will be a response. This is becoming very frustrating. Perhaps we'll see more people going to ATT CallVantage, etc. FYI, I'm in Oklahoma City, OK.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New bonitamu2 New Today 1 Yesterday 16 Total 100923 Who Is On Site Visitors 154 Members 0 Total 154
†AK and HI residents pay $29.95 shipping.
††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special, best Vonage cheap deals, free sign up offers or discounts.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage Sign up page.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 1.61 Seconds and 448 Pages In The Last 60 Seconds The Vonage VoIP Forum
w00t! 
Members
New 
New Today 1
Yesterday 16
Total 100923
Who Is On Site
Visitors 154
Members 0
Total 154
