instant messengers disconnecting router

Posts: 7 · New Forum Member Joined: Aug 08, 2005 Posts: 7

I have looked through here like crazy and only found similar problems and solutions that do not work for me. Sometimes my router will just shut off and my computer will say limited or no connectivity and the phone port does not send signal to the phone. It does not reboot so I am missing calls because of this. I have the RT31P2 and I am almost positive this is the router, because when I connect directly to the ISP I can stay logged into AIM for days with no disconnect.

The essential question is, how can I get the router to let AIM stay logged in all the time without shutting off. I have also tried to keep the router on and I do not leave my instant messenger up and it has not shut off once. But if I leave any instant messenger on (I have tried others to make sure it wasnt some bad AIM setting) within an hour or two my router will shut off, AIM will be disconnected, and I will be missing calls..

Any help would be greatly appreciated.

Posts: 19 · Vonage Forum Associate Joined: Aug 06, 2005 Posts: 19

The router stays on, but when AIM is loaded it shuts off? When you say shuts off, does that mean total power off, or goes off line?

Posts: 7 · New Forum Member Joined: Aug 08, 2005 Posts: 7

sorry. should have specified. Its not a power outage. just lose connectivity for phone and computer and it doesnt automatically reboot, I have to do it manually. Therefore, if it happens while I am not at the computer, I don't notice that it has happened and I miss all calls until I become aware of the situation.

Posts: 7 · New Forum Member Joined: Aug 08, 2005 Posts: 7

just curious if anyone knows anything about this problem. id gladly forward my calls to the cell when service is unavailable,, then i would know and it would be no problem rebooting the router, but the problem is that i dont get service at my appartment so i have to forward my cell phone calls to the vonage phone.

Posts: 19 · Vonage Forum Associate Joined: Aug 06, 2005 Posts: 19

In the router setup, how many days do you have the lease time set for, and have you called Linksys?

Posts: 8 · New Forum Member Joined: Aug 08, 2005 Posts: 8

The QoS reference comes from another post I found in this forum, but the UPnP reference comes from my own experience.

Whether the Linksys router has VoIP services or not, if you enable UPnP support the Linksys router will restart when an application running on XP makes a UPnP request. For example, when MSN Messenger, or Remote Assistance requests an open port, the Linksys obliges by saving the port-forwarding request and then restarting the router! It repeats this process when the requesting application asks the router to close the port.

Talk about weird behaviour. Snapgear / Cyberguard routers, which also support UPnP, don't behave in this manner. They just forward the requested ports.

This is really a problem with PPPoE and non-renewable DHCP addressing schemes where the reboot changes the router's public IP address.

The workaround is to disable UPnP support in the router - look under Administration. The fix? Linksys needs better firmware.

Posts: 7 · New Forum Member Joined: Aug 08, 2005 Posts: 7

already disabled, I am pretty sure the default is disabled. i never enabled it. it may be that i disabled it while trying to fix the problem using advise i have seen in other threads.

also, its not restarting the router, if that were the case there would be no problem because you can set AIM to reconnect and i wouldnt miss calls unless they came at that exact moment during the 8 second reboot.

so i appreciate the help, but thats not the problem. i wish linksys didn't outsource to india.