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kpdillon
Vonage Forum Master
Vonage Forum Master


Joined: Aug 05, 2005
Posts: 159

PostPosted: Sun Aug 07, 2005 4:32 pm    Post subject: Get your RTP300 Working Reply with quote Back to top

If your RTP300 is not working (i.e. outbound calls connect but you can't hear the person on the other end) or if you simply cannot make outbound calls here's what I did to get mine working until my new device arrives or they come up with a firmware fix for it:

Here was the ideal connection that I wanted but failed:
modem-->RTP300-->Router

Ih the above configuration in using the RTP300 as a router (with firewall and NAT enabled) it dropped needed voice packets. I turned off Firewall/NAT and outbound calls started working but then my internet connection would not work.

Here is my fallback configuration:
modem-->Router-->RTP300

I connected my RTP300 in this mode as a workaround but it's not ideal because I lose the QoS capabilities and it relies on more infrastructure to run. However, in this mode I am able to disable Firewall/Nat and all my outbound phone calls work and so does my internet connection.

Hopefully the engineers at Vonage or Linksys will address this issue very soon. I hope this helps anyone else having similar problems with their RTP300 device.

Thanks.
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polarisdb
Vonage Forum Master
Vonage Forum Master


Joined: Jul 22, 2005
Posts: 177

PostPosted: Sun Aug 07, 2005 4:50 pm    Post subject: Re: Get your RTP300 Working Reply with quote Back to top

kpdillon wrote:
If your RTP300 is not working (i.e. outbound calls connect but you can't hear the person on the other end) or if you simply cannot make outbound calls here's what I did to get mine working until my new device arrives or they come up with a firmware fix for it:

Here was the ideal connection that I wanted but failed:
modem-->RTP300-->Router

Ih the above configuration in using the RTP300 as a router (with firewall and NAT enabled) it dropped needed voice packets. I turned off Firewall/NAT and outbound calls started working but then my internet connection would not work.

Here is my fallback configuration:
modem-->Router-->RTP300

I connected my RTP300 in this mode as a workaround but it's not ideal because I lose the QoS capabilities and it relies on more infrastructure to run. However, in this mode I am able to disable Firewall/Nat and all my outbound phone calls work and so does my internet connection.

Hopefully the engineers at Vonage or Linksys will address this issue very soon. I hope this helps anyone else having similar problems with their RTP300 device.

Thanks.


I've had the "can't hear each other" problem each of the last 2 days. I tried your suggestion of disabling NAT/firewall, so we'll see what happens.

edit: One thing that I noticed is that I can now access the RTP300 from port 80 via the WAN port. It seems like disabling NAT/firewall might assign the WAN port to the LAN bridge.
edit2: Just figured out that WAN port is not assigned to the LAN bridge.
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jdr30
Vonage Forum Master
Vonage Forum Master


Joined: Nov 24, 2004
Posts: 215

PostPosted: Mon Aug 08, 2005 11:11 pm    Post subject: Reply with quote Back to top

Go into the setup of the router. And set the DMZ host as 192.168.15.1
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polarisdb
Vonage Forum Master
Vonage Forum Master


Joined: Jul 22, 2005
Posts: 177

PostPosted: Wed Aug 10, 2005 1:50 pm    Post subject: Reply with quote Back to top

kpdillon,

You may be on to something...

Since I disabled NAT/Firewall on my RTP300, the "I can't hear you" problem hasn't been back...

jdr30, I haven't tried putting it in the DMZ at this point...
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kpdillon
Vonage Forum Master
Vonage Forum Master


Joined: Aug 05, 2005
Posts: 159

PostPosted: Wed Aug 10, 2005 2:17 pm    Post subject: Reply with quote Back to top

I received my new RTP300 today - I'll install it tonight and I'll post back here and let you know if I have the same problem with it.
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foltz61
New Forum Member
New Forum Member


Joined: Jul 19, 2005
Posts: 6

PostPosted: Thu Aug 11, 2005 7:43 pm    Post subject: Reply with quote Back to top

I got an RTP300 today and it is fine. It has firmware version 1.00.20. It does show up under UPnP as WRTP54G though.
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bpahrens
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Joined: Aug 13, 2005
Posts: 2

PostPosted: Sat Aug 13, 2005 12:03 am    Post subject: RTP300 -Not being able to hear each other at times..... Reply with quote Back to top

Just setup today. Had a problem that while talking there would be a 10 to 20 second drop out in the conversation. I have turned off Nat/Firewall and DHCP and plugged it into my D-Link DI-624 an it now seems to be working. My cable modem and D-Link are at one end of the house. I have a hard wire running to the other end of the house where I have it plugged into the LAN port (yes, I said LAN port) of the RTP300. I have a patch cable plugged from the WAN port to one of the other 3 available LAN ports on the RTP300. I needed to run a hard wired machine from this location which I have plugged into one of the two available Lan ports of the RTP300. Being I have turned off NAT/Firewall and DHCP the 4port switch is acting independently of WAN port. This allows me to get my IP addresses from the D-Link so I can use the printers and fileshare with the other devices connected to the D-Link. I hope there will be a firmware update to address this issue.
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foltz61
New Forum Member
New Forum Member


Joined: Jul 19, 2005
Posts: 6

PostPosted: Sun Aug 14, 2005 7:26 pm    Post subject: Reply with quote Back to top

They just updated mine to 1.00.37 because I was having problems. The tech told me they don't do it automatically anymore. So anyone with an earlier version needs to call them.
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tec1959
New Forum Member
New Forum Member


Joined: Aug 02, 2005
Posts: 8

PostPosted: Mon Aug 15, 2005 12:51 pm    Post subject: New router Reply with quote Back to top

I have the new 300 router and its the new updated verison 1.00.37,And all i did was remove it from the box and installed it and no problems,I had it for 2 weeks now,Works GREAT so far....
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