I Don't Use it, so should I just cancel?

Posts: 3 · New Forum Member Joined: Aug 07, 2005 Posts: 3

June 2, 2005 Awaiting Letter of Authorization
June 8, 2005 Letter of Authorization (LOA) Received
June 9, 2005 Transfer Sent to Carrier

Nearly two months, and I've literally only used the system only twice just to see if it works in my household. Just finishing paying my billing cycle for $50+. I've sent Vonage a few emails concerning billing, but no word.

Should I give it another month or should I just cancel?

Strangely enough, I work at Circuit City and have sold Vonage to many customers. However, I'm probably going to be more skeptical about selling Vonage to customers now that I've encountered this problem. Hopefully I won't have to cancel.

Any suggestions or comments?

Posts: 49 · Posted: Sun Aug 07, 2005 7:24 pm Post subject:

Sergio,

I take it you are talking about cancelling the number port, not Vonage all together?

Posts: 3 · New Forum Member Joined: Aug 07, 2005 Posts: 3

Mattb wrote:

Sergio,

I take it you are talking about cancelling the number port, not Vonage all together?

Cancelling all together. There's no point in paying for two services.....There's gotta be some steps one could take in order to make the transfer faster.

Any help would be appreciated.

Posts: 49 · Posted: Sun Aug 07, 2005 11:12 pm Post subject:

Have you considred cancelling the number port and making your Virtual Number permanent? If I may ask, what state and who are you transferring from?

Posts: 3 · New Forum Member Joined: Aug 07, 2005 Posts: 3

Mattb wrote:

Have you considred cancelling the number port and making your Virtual Number permanent? If I may ask, what state and who are you transferring from?

I've had my existing phone number for about 20 years now. I don't think keeping my Virtual Number permanent is an option. I'm transfering from Comcast in Chicago, IL.

Should I just restart the transfer process? Can I call somewhere and find out what's going on?

Posts: 49 · Posted: Mon Aug 08, 2005 7:16 am Post subject:

I would call the LNP department at: 1-866-496-6359. They should open a ticket to see what the problem is. You should also ask for credit on your bill for the time you have been waiting.

Hope this helps. Keep us posted!

Matt

Posts: 49 · Posted: Mon Aug 08, 2005 9:05 am Post subject:

Also, see thread:

http://www.vonage-forum.com/ftopic985.html

Posts: 8 · New Forum Member Joined: Jun 06, 2005 Posts: 8

cancel it. Even if you don't have an issue with Vonage numebr transfers, they have proven that their customer service is LACKING.

Why deal with that if you don't have too....