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Is my ISP blocking my VOIP?
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Chatter
Vonage Forum Associate
Joined: Aug 06, 2005
Posts: 19
Posted:
Sat Aug 06, 2005 5:20 pm
Post subject: Is my ISP blocking my VOIP?
I have had
Vonage
service since April 2005, and up until now the service has been great! But this past week I can't make or receive calls. First I called
Vonage
, who I must say the techs have been wonderful. I was emailed a program to run on my PC over night to detect packet loss and latency. (pingplotter) I did as requested, and what do you think we found? Major latency between the cable modem and the ISP. Of course
Vonage
referred me to my ISP (ChampionBroadband). I contacted them, I was told they do not support 3rd party
VOIP
, and I should subscribe to their service, and upgrade my internet connection from 2mbps to 4mbps. They said it was
Vonage
's problem. I called
Vonage
back, the Tech (Kevin) ran a test, which showed where the problem was, and emailed me the results of the test to show the ISP. It seems the ISP is blocking the cable modem when the
Vonage
adapter goes into use, and there is a blockage at the ISP server. I ran a test of my own, I ran pingplotter for ten minutes, no blockage, then I picked up my phone and placed a call, immediately there was a 100% blockage on the cable modem. The cable co. states there is no blockage. I will be visiting the City on Monday, with a complaint to the cable liasion at City Hall.
reebok
Vonage Forum
MVM
Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL
Posted:
Sat Aug 06, 2005 5:26 pm
Post subject:
where do you live? and what do you mean by "blockage"?
_________________
John
Webmaster
www.FileFlash.com
Chatter
Vonage Forum Associate
Joined: Aug 06, 2005
Posts: 19
Posted:
Sat Aug 06, 2005 5:35 pm
Post subject:
I live in Monrovia, CA.
There is a 100% packet loss and the latency jumps through the roof, untill the phone is turned back off. This is a continous loss as long as the phone is used. The line is choppy (very choppy) you can not understand any words spoken.
Vonage
lowered my packet size to 10 to compensate, but this has not helped.
pasadenaqt
New Forum Member
Joined: Aug 01, 2005
Posts: 9
Posted:
Sat Aug 06, 2005 7:31 pm
Post subject:
Holy cow.. I have the exact same problem and my provider is also Champion Broadband. I live in Pasadena. I am going to file a complaint with the FCC if it turns out that they are blocking my service...
My service problems started on Monday night.. Aug 1...When did your service problems start.. Please let me know if and when yours gets fixed.. I am just so frustrated...
Yes. I agree the
Vonage
reps have actually been great.. They are now changing my adaptor from the PAP2 to the RTp300.. lets see if that makes a difference..
Chatter
Vonage Forum Associate
Joined: Aug 06, 2005
Posts: 19
Posted:
Sat Aug 06, 2005 8:10 pm
Post subject:
It is almost impossible to get a supervisor on the line, (asleep at the wheel), we informed them of the issue with the modem and the server (IP address, aquired via
Vonage
test), once given that information they said, "Oh yes we are aware of the problem", when asked when it was going to be corrected, they stated "in the next few days", when asked for a definit time frame, they replied, "within the next few weeks", and "I don't know". Its funny we were never informed on calls prior that they had issues with any of the their servers or equipment, it was always
Vonage
's problem. The cable company is quick to tell you "all we have to do is supply a signal to your home, and nothing else". When the Cable tech came to the house on Friday, he said "I've been to five calls this week all with the same issue
Vonage
". The problem is, they delay the data (latency) and or loss of packets in and out of their servers, and have the ability to cripple the cable modem to surpress the bandwith. The reason, they want us to use their phone service, and when asked it their phone subscribers are having the same problem with the servers, the answer is "no", go figure. I love the portaility of my
Vonage
phone, one of the reasons I got it. And I will fight to the bitter end, even if it means switching to Adelphia (yuck).
Chatter
Vonage Forum Associate
Joined: Aug 06, 2005
Posts: 19
Posted:
Sat Aug 06, 2005 8:15 pm
Post subject:
Funny mine started the same time, Monday August 1st, and I too have the PAP2, but I purchased it from BestBuy. Keep me informed, I'd like to know if a change in adapters will help. I doubt it.
pasadenaqt
New Forum Member
Joined: Aug 01, 2005
Posts: 9
Posted:
Sun Aug 07, 2005 4:22 am
Post subject:
Chatter wrote:
once given that information they said, "Oh yes we are aware of the problem.
Hi Chatter: Which supervisor said that they are aware of the problem.. the
Vonage
or Champion??.. I too want to get to the bottom of this.. hence I am prepared to have some patience..
Vonage
did give me a couple weeks credit and they call me almost everyday to see if the problem got fixed..
baptie
New Forum Member
Joined: Aug 07, 2005
Posts: 1
Posted:
Sun Aug 07, 2005 11:01 am
Post subject:
I just got off the phone with a
Vonage
Tech and it is important to put the
Vonage
router first in the line from the modem and that your cable or other modem be up to date and gooble as little bandwidth as possible. Try those things and see if it improves the signal
Chatter
Vonage Forum Associate
Joined: Aug 06, 2005
Posts: 19
Posted:
Sun Aug 07, 2005 1:00 pm
Post subject:
Our cable companies modems are DOCSIS 1.1, which
Vonage
said was compliant. We have replaced the modem with the cable company, and we have the
Vonage
phone adapter, not the router-phone adapter. Today I am house sitting for my sister-in-law. We brought the phone adapter with us, and it works perfectly here (Adelphia cable) in Chino Hills, CA. This is the main reason for purchasing
Vonage
phone service, we can take it with us when we go out of town.
Chatter
Vonage Forum Associate
Joined: Aug 06, 2005
Posts: 19
Posted:
Sun Aug 07, 2005 1:07 pm
Post subject:
The Champion Broadband supervisor, said they were having problems with two servers. No ETA on repair, and no guarentee that our service will be as before. Again they wanted us to upgrade our internet speed (move from 2 Mbps to 4 Mbps), and take their phone service.
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