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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

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On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
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Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
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Topic:
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On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
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On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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Chatter
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Joined: Aug 06, 2005
Posts: 19

PostPosted: Sat Aug 06, 2005 5:20 pm    Post subject: Is my ISP blocking my VOIP? Reply with quote Back to top

I have had Vonage service since April 2005, and up until now the service has been great! But this past week I can't make or receive calls. First I called Vonage, who I must say the techs have been wonderful. I was emailed a program to run on my PC over night to detect packet loss and latency. (pingplotter) I did as requested, and what do you think we found? Major latency between the cable modem and the ISP. Of course Vonage referred me to my ISP (ChampionBroadband). I contacted them, I was told they do not support 3rd party Voip, and I should subscribe to their service, and upgrade my internet connection from 2mbps to 4mbps. They said it was Vonage's problem. I called Vonage back, the Tech (Kevin) ran a test, which showed where the problem was, and emailed me the results of the test to show the ISP. It seems the ISP is blocking the cable modem when the Vonage adapter goes into use, and there is a blockage at the ISP server. I ran a test of my own, I ran pingplotter for ten minutes, no blockage, then I picked up my phone and placed a call, immediately there was a 100% blockage on the cable modem. The cable co. states there is no blockage. I will be visiting the City on Monday, with a complaint to the cable liasion at City Hall.
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Sat Aug 06, 2005 5:26 pm    Post subject: Reply with quote Back to top

where do you live? and what do you mean by "blockage"?

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Chatter
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Joined: Aug 06, 2005
Posts: 19

PostPosted: Sat Aug 06, 2005 5:35 pm    Post subject: Reply with quote Back to top

I live in Monrovia, CA.
There is a 100% packet loss and the latency jumps through the roof, untill the phone is turned back off. This is a continous loss as long as the phone is used. The line is choppy (very choppy) you can not understand any words spoken. Vonage lowered my packet size to 10 to compensate, but this has not helped.
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pasadenaqt
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Joined: Aug 01, 2005
Posts: 9

PostPosted: Sat Aug 06, 2005 7:31 pm    Post subject: Reply with quote Back to top

Holy cow.. I have the exact same problem and my provider is also Champion Broadband. I live in Pasadena. I am going to file a complaint with the FCC if it turns out that they are blocking my service...


My service problems started on Monday night.. Aug 1...When did your service problems start.. Please let me know if and when yours gets fixed.. I am just so frustrated...

Yes. I agree the Vonage reps have actually been great.. They are now changing my adaptor from the PAP2 to the RTp300.. lets see if that makes a difference..
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Chatter
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Joined: Aug 06, 2005
Posts: 19

PostPosted: Sat Aug 06, 2005 8:10 pm    Post subject: Reply with quote Back to top

It is almost impossible to get a supervisor on the line, (asleep at the wheel), we informed them of the issue with the modem and the server (IP address, aquired via Vonage test), once given that information they said, "Oh yes we are aware of the problem", when asked when it was going to be corrected, they stated "in the next few days", when asked for a definit time frame, they replied, "within the next few weeks", and "I don't know". Its funny we were never informed on calls prior that they had issues with any of the their servers or equipment, it was always Vonage's problem. The cable company is quick to tell you "all we have to do is supply a signal to your home, and nothing else". When the Cable tech came to the house on Friday, he said "I've been to five calls this week all with the same issue Vonage". The problem is, they delay the data (latency) and or loss of packets in and out of their servers, and have the ability to cripple the cable modem to surpress the bandwith. The reason, they want us to use their phone service, and when asked it their phone subscribers are having the same problem with the servers, the answer is "no", go figure. I love the portaility of my Vonage phone, one of the reasons I got it. And I will fight to the bitter end, even if it means switching to Adelphia (yuck).
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Chatter
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Joined: Aug 06, 2005
Posts: 19

PostPosted: Sat Aug 06, 2005 8:15 pm    Post subject: Reply with quote Back to top

Funny mine started the same time, Monday August 1st, and I too have the PAP2, but I purchased it from BestBuy. Keep me informed, I'd like to know if a change in adapters will help. I doubt it.
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pasadenaqt
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Joined: Aug 01, 2005
Posts: 9

PostPosted: Sun Aug 07, 2005 4:22 am    Post subject: Reply with quote Back to top

Chatter wrote:
once given that information they said, "Oh yes we are aware of the problem.


Hi Chatter: Which supervisor said that they are aware of the problem.. the Vonage or Champion??.. I too want to get to the bottom of this.. hence I am prepared to have some patience.. Vonage did give me a couple weeks credit and they call me almost everyday to see if the problem got fixed..
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baptie
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Joined: Aug 07, 2005
Posts: 1

PostPosted: Sun Aug 07, 2005 11:01 am    Post subject: Reply with quote Back to top

I just got off the phone with a Vonage Tech and it is important to put the Vonage router first in the line from the modem and that your cable or other modem be up to date and gooble as little bandwidth as possible. Try those things and see if it improves the signal
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Chatter
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Posts: 19

PostPosted: Sun Aug 07, 2005 1:00 pm    Post subject: Reply with quote Back to top

Our cable companies modems are DOCSIS 1.1, which Vonage said was compliant. We have replaced the modem with the cable company, and we have the Vonage phone adapter, not the router-phone adapter. Today I am house sitting for my sister-in-law. We brought the phone adapter with us, and it works perfectly here (Adelphia cable) in Chino Hills, CA. This is the main reason for purchasing Vonage phone service, we can take it with us when we go out of town.
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Chatter
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Posts: 19

PostPosted: Sun Aug 07, 2005 1:07 pm    Post subject: Reply with quote Back to top

The Champion Broadband supervisor, said they were having problems with two servers. No ETA on repair, and no guarentee that our service will be as before. Again they wanted us to upgrade our internet speed (move from 2 Mbps to 4 Mbps), and take their phone service.
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