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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
Hard Wiring - Installation
Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
Vonage
Topic:
A good sip trunking provider
On Jul 17, 2016 at 23:42:46


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saskgui
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Joined: Aug 06, 2005
Posts: 1

PostPosted: Sat Aug 06, 2005 1:20 am    Post subject: Just received the rounter, won't work Reply with quote Back to top

Well i signed up Tuesday and i received my router today. What a dissapointment. The RTP 300 is supposed to be plug and play so i followed the connection instructions in the proper order and even though the router was blinking as the packets were being received i could not connect to the internet. So i unplugged everything again for 20 mins and tried again. Now i can get a dial tone on the phone however am not able to make any calls. My internent connection is constantly receiving packets but always stops sending packets after about 5 seconds. I have tried connecting and shutting down over and over to no success.

What a dissapointment. Anyone have the same problem of receiving packets with this router? I have called my ISP and they could not figure it out either. My connection is fine and i am running xp.
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shecky
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 29, 2005
Posts: 11

PostPosted: Sat Aug 06, 2005 2:18 am    Post subject: Reply with quote Back to top

saskgui, try disconnecting your phone and your PC from the router. When that's done, disconnect the power to both the router and the cable modem. Next, turn back on the cable modem after 20 seconds, and let that sit for 2 full minutes. Then, turn on the power to the router and walk away for 10 full minutes. That should get you up and running.

As an aside, in my own experience, I've turned routers into bricks by disconnecting the power during a firmware upgrade. I hope you have not done the same.
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kpdillon
Vonage Forum Master
Vonage Forum Master


Joined: Aug 05, 2005
Posts: 159

PostPosted: Sun Aug 07, 2005 1:25 pm    Post subject: Reply with quote Back to top

I have the same problem with the RTP300 that replaced my RTP31P2. The only reason I had the RTP31P2 replaced is because of a hissing noise on line 1. Seems like this may be a flaw in the RTP300 design. I'll know for sure in two days as they are now sending me a new RTP300.

My details:
1. Illinois
2. Comcast Cable
3. 2MB/down 330K/UP
4. Modem: Motorola SB5100
5. Phone Adapter: RTP300
6. Cablemodem-->Vonage Adapter-->PC
7. Issue: Outbound calls are placed, can't hear caller
8. testyourvoip.com results

MOS 4.2 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.57 70.7%
Latency 0.00 0.0%
Packet Discards 0.24 29.3%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 153 ms
Packet Discards 1.6%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 80 ms
Max: 200 ms
Burst Loss

Jitter Min: 0 ms
Avg: 4 ms
Max: 112 ms

Signaling Quality Post-Dial Delay 71 ms
Call Setup Time 91 ms
Media Delay 201 ms
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voipmonkey
New Forum Member
New Forum Member


Joined: Aug 10, 2005
Posts: 7

PostPosted: Thu Aug 11, 2005 2:09 am    Post subject: Re: Just received the rounter, won't work Reply with quote Back to top

saskgui wrote:
Well i signed up Tuesday and i received my router today. What a dissapointment. The RTP 300 is supposed to be plug and play so i followed the connection instructions in the proper order and even though the router was blinking as the packets were being received i could not connect to the internet. So i unplugged everything again for 20 mins and tried again. Now i can get a dial tone on the phone however am not able to make any calls. My internent connection is constantly receiving packets but always stops sending packets after about 5 seconds. I have tried connecting and shutting down over and over to no success.

What a dissapointment. Anyone have the same problem of receiving packets with this router? I have called my ISP and they could not figure it out either. My connection is fine and i am running xp.



First log into you RTP300 (http://192.168.15.1 in web browser address bar and u/n + p/w = admin), and verify the firmware its on. If it does not reflect 1.00.37, you will experience intermittent problems. You should at that time call Vonage and have the Tier2 tech remove the phone number from the config file. A new config file will go out to the router, and the firmware will follow shortly ( you can tell when the f/w is downloading as the power light will blink for a few mins.). Once the router reboots itself, the tech needs to readd the phone number to config, and the router should have a hard reset done (reset button on back of router depressed for 15secs). After all this, the router should be fine.

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