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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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took place on the
4th and 5th of
Nov. E-mails with
...

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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

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Hard Wiring - Installation
Topic:
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On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

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On Jul 17, 2016 at 23:42:46


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fourmyle
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PostPosted: Thu Aug 04, 2005 1:35 pm    Post subject: Performance issues Reply with quote Back to top

What to do? What to do?

I am having a really bad time with Vonage and are about to bail out. No, I am not trashing the service. Really. It's quite possible that my setup is all wrong and I have nobody to blame but myself for not doing things right. But that's why I am here, writing to people and asking for help.

I signed up for Vonage about 2 months ago and at the beginning, I was very happy with service and price. Things worked well, although I had a faint echo every time I called home, and going from $70 a month to 27.25 was a spectacular thing.

Then, I started to encountering problems. Half of the features didn't work right and the other half didn't work at all.

I already mentioned the echo on the line. I can hear my own voice half a second delayed.

When I pick up on one line and my wife picks up on another, only one of us can hear the other party clearly.

I get busy signal calling home or get transferred to a voice mail. With call waiting, that is not really supposed to happen.

Voice mail messages don't appear right away. Once, it took a whole day for the message to show up.

Call waiting? Forget it. Not only it doesn't work, but half the time it interrupts the call and makes the line go dead.

Sometimes, calls just get cut off in the middle.



Now that I complained a little bit, let me describe to you my setup at home.

My cable service is from Cablevision - Optimum Online.

My network is 3 PCs and 1 laptops connected via Linksys wireless router WRT54G.

Vonage had sent me a Linksys router RT31P2 - three output ports, 2 phone ports, no wireless.

After I have activated the service and transferred my phone number from Verizon to Vonage, I have disconnected the outside line.

Since I didn't want to lose wireless capability, I plugged in the the output from the wireless router into the input (Internet port) of the Vonage router. To put it simply, I have daisy chained two routers.

Finally, I connected the Vonage router's telephone port into one of my phone jacks and that was it. Everything worked.

Now, tell me, what could be the problem?

Was it wrong thing for me to daisy chain routers?
Someone told me that I should not have connected routers' power cord into a surge protector (this sounds kind of silly, but what the hey).
Could there be a problem with either of my routers?
Could the Cable company be the cause of this problem (I seem to be having less problems in the evening and more problems during the day)?

As frustrated as I am by all this, I don't want to abandon Vonage. I am in a hunter's mode now and I really want to find out what is happening.

This weekend, I will try to connect my cable modem directly to the Vonage's router and if that doesn't help I will say goodbye to Vonage and go somewhere else. Can't afford to have my wife PO'ed at me, no matter how much money Voip saves me.

Thanks to anyone who replies to this.
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cgrey
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PostPosted: Thu Aug 04, 2005 4:51 pm    Post subject: Re: Performance issues Reply with quote Back to top

Quote:
My cable service is from Cablevision - Optimum Online.


From home, go to this url :http://ipid.shat.net and tell me what your IP is shown to be. I can do some checking and find out their transport provider and peering (if any) and maybe give you some clues to look at and see if changing ISP's might be a better idea.


Quote:
Was it wrong thing for me to daisy chain routers?


Not necessarily. If you have a standard cable modem doing NAT and you plugged the Voip into a port on that you should be fine. But if f you have the Voip box plugged into a router plugged into another router you are doing double NAT and that often can cause problems especially if you are using a low end router.


Quote:
Someone told me that I should not have connected routers' power cord into a surge protector (this sounds kind of silly, but what the hey).


Ignore this person. Smile

Quote:
Could there be a problem with either of my routers?


Possibly. Have you done or do you have the capability to any real throughput testing using something like netperf (not DSL reports) ? You may have an upstream provider that is causing problems as well.

Quote:
Could the Cable company be the cause of this problem (I seem to be having less problems in the evening and more problems during the day)?


Yes. Your ISP can make all the difference in the world. The Telco that provides the ATM DSL cloud for the ISP that I work for had a bad DS3 with intermittent errors on the line. We went through a period of several months where the Voip was intermittently unusable. If your ISP has latency and/or packet loss, poorly implemented DOCSIS (for cable providers) or network design, a router with a high load, or they are a 'budget' ISP who is using a cheap transport provider as their upstream, you may find that it won't matter WHAT Voip provider you pick.

Quote:
This weekend, I will try to connect my cable modem directly to the Vonage's router and if that doesn't help I will say goodbye to Vonage and go somewhere else. Can't afford to have my wife PO'ed at me, no matter how much money Voip saves me.


My recommendation would be that you do this and remove all wireless phones from your Voip box. Hook up one wired phone. Do some tests and see if you can duplicate these problems. If so, unplug your Voip box and take it (and the SAME phone) to a friend or co-workers house who has a different ISP and see if you have the same problems. Then try someone who has the same ISP as you (if possible). You might need to plan on an extended period of testing (several hours over a couple of days).

Corwin
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fourmyle
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PostPosted: Thu Aug 04, 2005 8:28 pm    Post subject: Reply with quote Back to top

My IP address is 68.198.207.171.

I just came home and tested the service. Everything works perfectly. Like I said, evening comes and everything is fine.

Changing ISP is not possible. I live in the area where there is no competition to Cablevision and even DSL is not easy to get.

I will take your advice, though, and do the tests.

Thank you for your help. I didn't really understand some technical things you mentioned, but I appreciate it that you took time to reply.
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cgrey
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PostPosted: Fri Aug 05, 2005 2:43 pm    Post subject: Reply with quote Back to top

fourmyle wrote:
My IP address is 68.198.207.171.

I just came home and tested the service. Everything works perfectly. Like I said, evening comes and everything is fine.

Changing ISP is not possible. I live in the area where there is no competition to Cablevision and even DSL is not easy to get.

I will take your advice, though, and do the tests.

Thank you for your help. I didn't really understand some technical things you mentioned, but I appreciate it that you took time to reply.


Ok, well looking at the publicly available information on your provider, they only appear to have one point of connectivity that they tell the world about. (your internet service provider's internet service provider). So....I would be interested in finding if you have the same problem(s) during the day on someone else's cable modem who is also on cablevision.

Just a gut feeling but I don't think that changing Voip providers is going to give you a permanent solution.

Cable modem service for some reason seems to be a frequent flier with Voip problems. In our region that we serve as an end user ISP (dialup/dsl/etc) we provide DSL through two carriers (CenturyTel and QWest) and we have Comcast and CoastAcccess cable modem service available throughout the region as competitors. Several of my coworkers and friends have had cable service with Voip and most of them have switched to DSL as it becomes available at their location. Not all of them have had problems with Voip over their cable, but the percentage is much higher than those on DSL.

Let me know how the tests go with plugging the Voip box directly into your cable modem router. If you know any friendly telco guys in your area (or you might be able to find on the internet or social engineer it out of someone) you might be able to get a local loopback test number. This is (usually) a phone number local to your region that you call, and it will give you the caller ID number your phone is presenting, and then it will call you back at that number. At that point you can talk to yourself and get a pretty good idea of exactly what the other party is hearing when you talk.
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fourmyle
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PostPosted: Fri Aug 05, 2005 2:54 pm    Post subject: Reply with quote Back to top

Thanks, I will let you know how the testing went.
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tec1959
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PostPosted: Fri Aug 05, 2005 3:08 pm    Post subject: Calling problems Reply with quote Back to top

Fourmyle,Hi go to address 192.168.15.1 or 192.168.15.2 an try to reset the router from Vonage or check the ip address. just enter the above addresses without the www. or http: In your browser ...I hope that helps...


tec1959...
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VonageTPA
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Joined: Jul 11, 2005
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PostPosted: Fri Aug 05, 2005 4:17 pm    Post subject: Reply with quote Back to top

cgrey wrote:

Cable modem service for some reason seems to be a frequent flier with Voip problems.


I'm wondering what the story is with this as well... mainly b/c I was able to acceptable (better than cell phone, but not by much) calls over a POTS DIAL-UP connection and my Vonge phone adapter. If a dial-up connection can sustain a 30 minute phone call, you'd think fatter pipes would be an automatic improvement. Then again, I wonder how many of these cable ISPs are oversold on bandwidth.
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fourmyle
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PostPosted: Sat Aug 06, 2005 9:50 am    Post subject: Reply with quote Back to top

I have found my problem, thanks to cgrey. It was so simple, it was stupid. Should have thought of it myself, but just didn't connect the dots.

Someone gave me their old caller id device. That's what was causing all the trouble. The moment I removed it, everything cleared up.

I still hear an echo on the line when I call my house, but it's not always there and when it is, it's so faint that it doesn't bother me much.

Thanks for your help.

fourmyle
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