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jkobe
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Joined: Aug 04, 2005
Posts: 4

PostPosted: Thu Aug 04, 2005 5:47 am    Post subject: Echo trouble and delayed voice Reply with quote Back to top

Hi everyone. First of all, thanks so much for this Forum. I have read many posts and gained valuable knowledge. Now, here is my troubles.

I am starting a new business in September and trying to work all the bugs out of my Vonage service. The problem that I have is the people I call are hearing there own echo when they talk to me. Secondly, my voice gets choppy and cuts in and out according to the people I call. I always hear the caller just fine. Here is my setup:

Location = Williamston, MI
Cable ISP = Millenium Digital Media Cablespeed Residential
Speed = 1884kbps down and 239kbps up
setup = Cable connection to Toshiba PCX1100U cable modem. Ethernet line to Linksys WRTP54G. Also second router (RT31P2) attached to wireless router via ethernet port 2. 2 PC connected to wirless router and laptop via wireless connection.
Vonage service = 3 lines (business, residential and fax)
Phones = Uniden TRU8866 (also have a corded phone attached to fax)

Results at testyourvoip.com:
Test Details
The information below explains why your call quality score (MOS) was less than perfect.

Find the results that you want more quickly...
Jump to: Media Quality Signaling Quality Voip Traceroute

MOS Analysis from You TO Boston

Media Quality MOS 4.2 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.58 73.9%
Latency 0.00 0.0%
Packet Discards 0.20 26.1%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 122 ms
Packet Discards 0.7%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 3 ms
Max: 30 ms

Signaling Quality Post-Dial Delay 81 ms
Call Setup Time 81 ms
Media Delay 211 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)



Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 122 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 0 ms
Avg: 1 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 106 ms
Call Setup Time 118 ms
Media Delay 136 ms

Please if anyone can help or make a suggestion, I would appreciate it very much. As I mentioned, I can always hear the caller just fine. The problem is the caller complains about a hearing his/her own echo when talking and my voice that they hear will get choppy and cut in and out. When I call my own cell phone and listen on both phones, there is a noticeable delay between the time I talk from the Vonage phone to the time I hear my voice on the cell phone (1-2 seconds). The other way around is pretty instant. Of course, I also hear my own echo on the cell phone too. This has always been when I have not been on the PC at all. My bandwith saver is set to highest 90 on both of my lines.

A funny side note. I called tech support to complain about the echo and when talking to them, I could hear my own echo and I was using my cell phone. Hmmm....

Thanks again to everyone here.

Jon K
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jkobe
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Joined: Aug 04, 2005
Posts: 4

PostPosted: Fri Aug 05, 2005 8:40 pm    Post subject: Reply with quote Back to top

Bump and a please help
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Aug 05, 2005 11:02 pm    Post subject: Reply with quote Back to top

The cable modem is the problem... to quote "reebok":

there's your problem...pcx1100. replace it.
here are just a few threads on it:
http://www.vonage-forum.com/ftopic2172.html
http://www.vonage-forum.com/ftopic2310.html
http://www.vonage-forum.com/ftopic2197.html
http://www.vonage-forum.com/ftopic3783.html
http://www.vonage-forum.com/ftopic2546.html
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jkobe
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Joined: Aug 04, 2005
Posts: 4

PostPosted: Fri Aug 19, 2005 2:23 pm    Post subject: Reply with quote Back to top

Thanks for the reply. I purchased a Motorola SB5120 to replace the old Toshiba. I am still having issues but they seem to be more with my phone line 1 which is connected to the WRTP54G. I seem to have a better (closer to perfect) connection on the residential line attached to the linksys (RT31P2) adapter. Tried line 1 the other night and person on other end complained of distorted voice and long delay. I think the echo is cured or at least better. I will post an updated testyourvoip when I get a chance. Thanks again. I really need to work out these bugs so I can start a very small business.
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polarisdb
Vonage Forum Master
Vonage Forum Master


Joined: Jul 22, 2005
Posts: 177

PostPosted: Fri Aug 19, 2005 4:55 pm    Post subject: Reply with quote Back to top

Interesting... I would have suspected the PCX1100U I have with Comcast HSI as a cause of the echo problems I was having, except they also happened with my Verizon DSL connection.

I should probably look into a new Motorola Surfboard 5k anyway...

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cmpfire
Vonage Forum Associate
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Joined: Aug 10, 2005
Posts: 23
Location: Varnell, GA

PostPosted: Fri Aug 19, 2005 9:01 pm    Post subject: Reply with quote Back to top

I want to add one more thought...I had the same problem and it ended up being my phone. So I went to best buy and bought all the expandables (expansion up to 8 units) they carried (1600.00 worth). Tryed every one of them ranging from the 280.00 model to the 80.00 model. The 80.00 Motorola had no echo for the person I was calling.
Try changing phones as well as all the above! On a personal note it took me about 30 min to check out when I bought the phones and about 1 hour to return them al. except the Motorola Lol They were very understanding at Bestbuy when I told them I had Vonage and I had to have a phone that people I was calling didn't hear an echo. They also took note of my results to tell others with Vonage.
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polarisdb
Vonage Forum Master
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Joined: Jul 22, 2005
Posts: 177

PostPosted: Fri Aug 19, 2005 10:15 pm    Post subject: Reply with quote Back to top

cmpfire wrote:
The 80.00 Motorola had no echo for the person I was calling.


Cool, do you remember the model number?

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cmpfire
Vonage Forum Associate
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Joined: Aug 10, 2005
Posts: 23
Location: Varnell, GA

PostPosted: Fri Aug 19, 2005 10:22 pm    Post subject: Reply with quote Back to top

Sure can since I bought 4 of them ...the base is MD760 and the extensions are MD70 you can look them up on BestBuy.com and read all the specs. They are nice...with paging and intercom ect.
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polarisdb
Vonage Forum Master
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Joined: Jul 22, 2005
Posts: 177

PostPosted: Sat Aug 20, 2005 4:40 pm    Post subject: Reply with quote Back to top

Looks like the MD760 has been replaced by the MD761.

I just ordered a Motorola SB5100 cable modem from newegg for ~ $50. The PCX1100U has given me 4 good years of service, but it has been trashed at dslreports.com for a while now, so I'll see what happens with that first.

Of course, if the report of the RTP300 causing echo problems with Panasonic phones is true, then it may be time to investigate the Motorola phone again. That wosuld really stink because I like my Panasonic phones... Sad

After I disabled the bandwidth saver, I finally have the echo problem gone when I call my home and parents POTS lines and my cell phone works fine, but the PBX-based system one of my clients has is still problematic...

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cmpfire
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Joined: Aug 10, 2005
Posts: 23
Location: Varnell, GA

PostPosted: Sat Aug 20, 2005 8:46 pm    Post subject: Reply with quote Back to top

I know what you mean about the panasonics being nice. We really like the ones we tryed first with the downloadable rings tones and the wallpapers. The MD761 is my phone that maybe a website typo Rolling Eyes
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