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rickster
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Joined: Jan 03, 2005
Posts: 25

PostPosted: Wed Aug 03, 2005 11:40 am    Post subject: Is all of Vonage completely down? Reply with quote Back to top

There are no service announcements, but I can't connect to either www.vonage.com or the member site. I have a dial tone, but cannot make any calls.
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Latinonect
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PostPosted: Wed Aug 03, 2005 11:48 am    Post subject: Reply with quote Back to top

I am in Connecticut and i cannot make or receive calls and I cannot access Vonage.com either.
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reebok
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PostPosted: Wed Aug 03, 2005 11:49 am    Post subject: Reply with quote Back to top

seems to be having some strange issues...but overall phone service appears down. can't even access voicemail.

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Latinonect
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PostPosted: Wed Aug 03, 2005 11:51 am    Post subject: Reply with quote Back to top

nice of them to send out an email to let us know what is happening...
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rebus
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Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Wed Aug 03, 2005 11:52 am    Post subject: Reply with quote Back to top

When we make outbound calls from our Vonage line to our POTS number, it rings on the Vonage end but the POTS line never rings. (Tampa Bay area.)

Vonage -> Vonage calls work OK, and POTS -> Vonage is OK. Seems to be only Vonage -> POTS that is failing.

We cannot get to the Vonage website either.

RE: System notices.... I've noticed that system notices are only posted during the outage. Once the issue clears, the notice is taken down. In a situation like this, where the website is inaccessible and phone service is down, once the webstie and phones come back up, the service announcement page shows "no issues at this time". Well DUH!! They should really have a history page showing the previous X-number of announcements, so we aren't left wondering if it really was a Vonage-wide outage or just something flaky with our ISP.

IMO, of course. Cash value: $0.0001

 


Last edited by rebus on Wed Aug 03, 2005 11:57 am; edited 1 time in total
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rickster
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Joined: Jan 03, 2005
Posts: 25

PostPosted: Wed Aug 03, 2005 11:52 am    Post subject: This is awful Reply with quote Back to top

I dial *123 to get my menu and after 20 seconds it asks for my password. I enter it and it says "invalid password".

It looks like the entire Vonage infrastructure has crashed, and still no service announcement!
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grizzley
Vonage Forum Senior
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Joined: Jun 05, 2005
Posts: 101

PostPosted: Wed Aug 03, 2005 11:54 am    Post subject: Reply with quote Back to top

Same issues here..... I get a dial tone but no calls are going out. Just ring, ring, ring, ring... I called my cell phone and Vonage phone rang, but my cell never rang; tried that 4 times.

Oh well.
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grizzley
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Posts: 101

PostPosted: Wed Aug 03, 2005 11:55 am    Post subject: Reply with quote Back to top

Now I just get a fast busy signal when i call out.
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rickster
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Joined: Jan 03, 2005
Posts: 25

PostPosted: Wed Aug 03, 2005 11:56 am    Post subject: Oh well? Reply with quote Back to top

Wish I could be that unconcerned, but I use my line for business. People are trying to get ahold of me and I am stuck on call forwarding with no way of turning it off. I have a teleconference in 45 minutes and no way to join.
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dconnor
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Joined: Mar 05, 2003
Posts: 2260
Location: The Beach

PostPosted: Wed Aug 03, 2005 11:59 am    Post subject: Reply with quote Back to top

From The Vonage Forum feed:

Quote:
At this time, some customers may be experiencing difficulty placing outbound calls. Also, access to our website may be slow or intermittent for a short time. Our engineers are aware of the issue and working on a prompt resolution. We apologize for any inconvenience this may cause.

_________________
Have Questions? Need to speak to Vonage before signing up?
Call: 1-888-692-8074
Both Business and Residential customers can call and speak to a Vonage Sales Rep 24 hours a day.

Last edited by dconnor on Thu Aug 04, 2005 10:43 am; edited 1 time in total
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