Is all of Vonage completely down?

Posts: 25 · Vonage Forum Junior Joined: Jan 03, 2005 Posts: 25

There are no service announcements, but I can't connect to either www.vonage.com or the member site. I have a dial tone, but cannot make any calls.

Posts: 4 · New Forum Member Joined: Aug 03, 2005 Posts: 4

I am in Connecticut and i cannot make or receive calls and I cannot access Vonage.com either.

Posts: 3198 · Posted: Wed Aug 03, 2005 11:49 am Post subject:

seems to be having some strange issues...but overall phone service appears down. can't even access voicemail.

Posts: 4 · New Forum Member Joined: Aug 03, 2005 Posts: 4

nice of them to send out an email to let us know what is happening...

Posts: 429 · Posted: Wed Aug 03, 2005 11:52 am Post subject:

When we make outbound calls from our Vonage line to our POTS number, it rings on the Vonage end but the POTS line never rings. (Tampa Bay area.)

Vonage -> Vonage calls work OK, and POTS -> Vonage is OK. Seems to be only Vonage -> POTS that is failing.

We cannot get to the Vonage website either.

RE: System notices.... I've noticed that system notices are only posted during the outage. Once the issue clears, the notice is taken down. In a situation like this, where the website is inaccessible and phone service is down, once the webstie and phones come back up, the service announcement page shows "no issues at this time". Well DUH!! They should really have a history page showing the previous X-number of announcements, so we aren't left wondering if it really was a Vonage-wide outage or just something flaky with our ISP.

IMO, of course. Cash value: $0.0001

Posts: 25 · Vonage Forum Junior Joined: Jan 03, 2005 Posts: 25

I dial *123 to get my menu and after 20 seconds it asks for my password. I enter it and it says "invalid password".

It looks like the entire Vonage infrastructure has crashed, and still no service announcement!

Posts: 101 · Vonage Forum Senior Joined: Jun 05, 2005 Posts: 101

Same issues here..... I get a dial tone but no calls are going out. Just ring, ring, ring, ring... I called my cell phone and Vonage phone rang, but my cell never rang; tried that 4 times.

Oh well.

Posts: 101 · Vonage Forum Senior Joined: Jun 05, 2005 Posts: 101

Now I just get a fast busy signal when i call out.

Posts: 25 · Vonage Forum Junior Joined: Jan 03, 2005 Posts: 25

Wish I could be that unconcerned, but I use my line for business. People are trying to get ahold of me and I am stuck on call forwarding with no way of turning it off. I have a teleconference in 45 minutes and no way to join.

Posts: 2135 · Posted: Wed Aug 03, 2005 11:59 am Post subject:

From The Vonage Forum feed:

Quote:

At this time, some customers may be experiencing difficulty placing outbound calls. Also, access to our website may be slow or intermittent for a short time. Our engineers are aware of the issue and working on a prompt resolution. We apologize for any inconvenience this may cause.