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Bruafekkay Posted:
agreed dingy
anybody, obviously
if the quarters is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
granit stelen beefy
On Dec 08, 2016 at 19:41:55

Bruafekkay Posted:
agreed drab
individual, large
if the hamlet is
not provided with
the requisite
...

In The Forum:
Vonage V-Phone & SoftPhone
Topic:
mauersteine 50x50 unsparing
On Dec 07, 2016 at 20:07:45

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45


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billy101
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Joined: Jul 18, 2005
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PostPosted: Wed Aug 03, 2005 5:41 pm    Post subject: Is all of Vonage completely down? Reply with quote Back to top

I'm writing from Los Angeles --- can't get through to 585 (New York), 213 (California), 702 (Las Vegas), others. Anybody know if there's relief in site?
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antigravityhero
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Joined: Nov 10, 2004
Posts: 28

PostPosted: Wed Aug 03, 2005 5:45 pm    Post subject: Re: Is all of Vonage completely down? Reply with quote Back to top

billy101 wrote:
I'm writing from Los Angeles --- can't get through to 585 (New York), 213 (California), 702 (Las Vegas), others. Anybody know if there's relief in site?


One "site" that can provide some relief would be:
http://www.sbc.com

Smile
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shanestainton
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Joined: Jun 06, 2005
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PostPosted: Wed Aug 03, 2005 5:47 pm    Post subject: getting to be ridiculous Reply with quote Back to top

I've noticed issues getting more and more frequent over the last month.
ranging from inability to access voicemail to the website itself to this latest receiving and sending calls.
couple of comments here, to the ppl telling me Im saving money so I shouldn't complain;
Im LOSING money because I can neither call promoters for upcoming faires or receive calls from wholesale and custom order customers. SERIOUS money.
and Dan no offence but the reason you don't see all 14k ppl here is because most Vonage customers prolly aren't even AWARE this forum exists. I've directed several that I referred a few months ago to Vonage. If you want any indication of dissatisfaction just check the lagtime to load the main Vonage page and login, THATS prolly indicative of how many ppl are frustrated, not the postcount in this forum.

Im torn because when the service WORKS I truly enjoy it, but I cant see continuing with it if this is going to be the "norm"
The savings I enjoy are quickly losing their luster in light of the work im losing.
excuses aside this company REALLY needs to invest more money in infrastructure, yesterday.
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masqcy
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Joined: Jul 13, 2005
Posts: 3

PostPosted: Wed Aug 03, 2005 5:48 pm    Post subject: Reply with quote Back to top

I was a skeptic about how "mainstream" a consumer Voip offering could be, but decided to give the "top-rated" player a road test.

Been on Vonage for 6 weeks. I agree that the technology is "new" -- but it's not *that* new. The technology has had time to mature. But perhaps Vonage as an operation needs more time to develop their network, backend systems and partner relationships.

The problems with the portal are one thing. I do not necessarily need the portal to benefit from the service. Portal performance has been gettimg markedly worse in the last 10 days. Being unable to access voicemail through the portal is an annoyance. But delays up to 20 seconds before voicemail greeting after the "ringing" stops for people trying to call me is not acceptable, which is what I've been seeing most of the afternoon. Not to mention I have not been able to make outgoing calls.

I've had problems with call quality that I know for a fact are NOT due to the ISP or my connection as I am a senior tech at the provider ISP and can see the peformance of my connection through every piece of hardware out to the backbone in real-time. I am also affiliated with a local CLEC but I can't seem to get a straight answer about whether my local number can be ported or not through the Vonage partner provider in my Rate Center. Accoring to Vonage my 911 address seems to be either valid or invalid depending on whether that particular day of the week an 'n' in the name or not.

For the notion of "all the money" being saved over the Bells...my time is money and I've already spent a year's worth of savings in the value of my time dealing with Vonage service and support issues. Vonage is rapidly losing any appeal it once had...
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arcking
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Apr 29, 2005
Posts: 497

PostPosted: Wed Aug 03, 2005 5:50 pm    Post subject: Reply with quote Back to top

Quote:
no offence but the reason you don't see all 14k ppl here is because most Vonage customers prolly aren't even AWARE this forum exists.

He's talking about the 14k people who are members of this forum. The other 786k may not know about it.

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Mtnbyke
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Joined: Aug 03, 2005
Posts: 8

PostPosted: Wed Aug 03, 2005 5:51 pm    Post subject: WHAT A SURPRISE Reply with quote Back to top

Lets all call Vonage corporate and complain.. If every customer did that on the same day we might see some resolution. Of course given that it is Vonage, it would probably crash the system and we would again be without service.
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shanestainton
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Joined: Jun 06, 2005
Posts: 3

PostPosted: Wed Aug 03, 2005 5:52 pm    Post subject: calling vonage Reply with quote Back to top

um I can't. lol
and even if I could I REALLY dont feeling like going thru the autorepsonse menus just to be booted to a tech sup in India whos going to torture both of us with his script.
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antigravityhero
Vonage Forum Junior
Vonage Forum Junior


Joined: Nov 10, 2004
Posts: 28

PostPosted: Wed Aug 03, 2005 5:54 pm    Post subject: Re: WHAT A SURPRISE Reply with quote Back to top

Mtnbyke wrote:
Lets all call Vonage corporate and complain.. If every customer did that on the same day we might see some resolution. Of course given that it is Vonage, it would probably crash the system and we would again be without service.


Vonage Executive Response Team
732.333.1621


Good luck, though. Multiple messages left over the last few days have gone unreturned.
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Outlier
Vonage Forum Associate
Vonage Forum Associate


Joined: May 21, 2005
Posts: 18

PostPosted: Wed Aug 03, 2005 6:01 pm    Post subject: Reply with quote Back to top

I'm out on the road. Just signed up for softphone a couple days ago - it was working great until now. Came on the board and found out about this mess.

I remember the MAJOR outage in March and Vonage said nothing about it after it was over. I'm sure this will be the same thing - Vonage will ignore it like it never happened. Just love the guys that say if you don't like it, to leave. Those homers don't help anybody,

I did connect back home on a Vonage to Vonage connection. And with a cell phone. Also with a POTS line in Des Moines(of all places, go figure Lol ). But calls to SFO and LA haven't been successful so far. Currently, I'm in Atlanta.

Hope they fix it soon. And you'd think they could at least bullet-proof the website so it doesn't go down with every major problem - right when we need it the most!
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dconnor
Site Admin
Site Admin


Joined: Mar 05, 2003
Posts: 2263
Location: The Beach

PostPosted: Wed Aug 03, 2005 6:06 pm    Post subject: Reply with quote Back to top

antigravityhero wrote:
Dan, you're a lucky man. Whenever there is an outage, failure, or glitch, I am ALWAYS on the receiving end of Vonage's f-up.


Look, my point is, I have been around since day two, I can tell by my alarms what is happening / not happening when there is a service issue. This is not full scale.



antigravityhero wrote:
We can all thank Dan for a good place to vent our frustrations, but the fact of the matter is, Dan personally benefits from this site... so take that feeling of generosity with a grain of salt Smile


You are so right, we all have day jobs and this is mine, however; if you have ever read the Vonage VoIP Forum Digest you will see that I speak very openly about the issues discussed in the forums.

Smile

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