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gadgetfan
Vonage Forum Junior
Vonage Forum Junior


Joined: Apr 25, 2005
Posts: 33

PostPosted: Wed Aug 03, 2005 12:19 pm    Post subject: Reply with quote Back to top

jocjo wrote:
Stupid question, but where is the service announcement posted?

In a red box on the right side of your dashboard, after you log into your Vonage account.

[edit]
However, Dan also posts them on the left side of this forum, which is helpful on those occasions when we cannot access the Vonage website.
[/edit]


Last edited by gadgetfan on Wed Aug 03, 2005 12:20 pm; edited 1 time in total
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grizzley
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 05, 2005
Posts: 101

PostPosted: Wed Aug 03, 2005 12:20 pm    Post subject: Reply with quote Back to top

On their website (vonage.com)

Right now, it is down. Once it comes up, you can view it.
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nedxbaxter
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Joined: Aug 03, 2005
Posts: 3

PostPosted: Wed Aug 03, 2005 12:21 pm    Post subject: vonage sold 2000 tickets for a 50 seat bus Reply with quote Back to top

overload?
not enough circuits?
two employees can't handle millions of customers.
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grizzley
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 05, 2005
Posts: 101

PostPosted: Wed Aug 03, 2005 12:23 pm    Post subject: Re: vonage sold 2000 tickets for a 50 seat bus Reply with quote Back to top

nedxbaxter wrote:
overload?
not enough circuits?
two employees can't handle millions of customers.


Posts like that are simply absurd. Do you REALLY think they have TWO employees???

By the way, everyone can stop whining now. The "second" employee caught on to what the "first" employee did and he got it all working now.
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grizzley
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 05, 2005
Posts: 101

PostPosted: Wed Aug 03, 2005 12:25 pm    Post subject: Reply with quote Back to top

Also, just remember that you still have a local Telco that you can use if Vonage does not fit your needs.

When I signed up, I asked myself "Can you do without a phone for certain times of the day if ISP or electric or Vonage goes down?" and I replied "Yes, I can, I will signup now".

If you cant answer YES to that question, Vonage might not be for you.
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rickster
Vonage Forum Junior
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Joined: Jan 03, 2005
Posts: 25

PostPosted: Wed Aug 03, 2005 12:26 pm    Post subject: "Oh well" again Reply with quote Back to top

Grizzley,

I know you mean well, but this if they want people to accept a paradigm shift in phone service, they have to improve the following:

* "Off box" Monitoring. They should have points of presence doing off site monitoring of their protocols for availabilty at strategic points all over the internet and their internal network to allow them to immediately pinpoint network issues.

* Server monitoring. All their servers should be instrumented to constantly monitor key metrics and take appropriate actions based on practive policies, raise an alert if anything looks like it is *about* to go wrong, and scream like crazy if something does go rwrong.

* Invest in state of the art, robust root cause analysis software to correlate the above and quickly pinpoint issues.

* Redundancy and failover. Their entire backend infrastructure should be redundant - routers, switches, servers, power, etc, and failover should be automatic, transparent, and raise the appropriate alerts during and after the fact. This includes a certain level of geographic redundancy.

* Adequate parallel testing before applying patches, upgrades, etc. I'm talking about software created internally.

* At the very least, what I have described above should apply to their Web site. In 2005, the software and hardware required are well known and are in fact commodity items. It borders on negligence to have a Web site go down this often. Who is running IT for these guys?
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rebus
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Dec 04, 2004
Posts: 448
Location: Tampa Bay

PostPosted: Wed Aug 03, 2005 12:26 pm    Post subject: Reply with quote Back to top

1:27 Eastern....... we seem to be back up.
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SBMongoos
Vonage Forum Master
Vonage Forum Master


Joined: Mar 26, 2005
Posts: 199

PostPosted: Wed Aug 03, 2005 12:26 pm    Post subject: Reply with quote Back to top

That's hilarious.

No service in Denver either. In our outbound. Nothing works.

By the way. Why is it my number shows up twice on someone elses CID instead of my name and my number. Same for my girlfriend who uses Vonage.
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grizzley
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 05, 2005
Posts: 101

PostPosted: Wed Aug 03, 2005 12:31 pm    Post subject: Re: "Oh well" again Reply with quote Back to top

rickster wrote:
Grizzley,

I know you mean well, but this if they want people to accept a paradigm shift in phone service, they have to improve the following:

* "Off box" Monitoring. They should have points of presence doing off site monitoring of their protocols for availabilty at strategic points all over the internet and their internal network to allow them to immediately pinpoint network issues.

* Server monitoring. All their servers should be instrumented to constantly monitor key metrics and take appropriate actions based on practive policies, raise an alert if anything looks like it is *about* to go wrong, and scream like crazy if something does go rwrong.

* Invest in state of the art, robust root cause analysis software to correlate the above and quickly pinpoint issues.

* Redundancy and failover. Their entire backend infrastructure should be redundant - routers, switches, servers, power, etc, and failover should be automatic, transparent, and raise the appropriate alerts during and after the fact. This includes a certain level of geographic redundancy.

* Adequate parallel testing before applying patches, upgrades, etc. I'm talking about software created internally.

* At the very least, what I have described above should apply to their Web site. In 2005, the software and hardware required are well known and are in fact commodity items. It borders on negligence to have a Web site go down this often. Who is running IT for these guys?


Those are things, according to you, that Vonage doesn't do I assume.... Again, if Vonage doesn't fit your needs, why are you using them?

I love Vonage for my home.... but I would not THINK about using them for a business line. That would be suicide for a business. That is why I have no sympathy for your outage.
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rickster
Vonage Forum Junior
Vonage Forum Junior


Joined: Jan 03, 2005
Posts: 25

PostPosted: Wed Aug 03, 2005 12:39 pm    Post subject: Silly Reply with quote Back to top

Grizzley,

I am trying to be reasonable. We have a catastrophic failure in a service that we have paid for.

You're right, I do assume that Vonage is not taking the steps I have outlined. If they are then their IT must be incompenent. I know because I have many years of first hand experience with lots of large sites that do it correctly.

I am attempting to make some constructive comments. You are simply blasting the people in this forum who are (justifiiably) annoyed. Anybody can be an apologist, and we all understand your point; if there is any sort of glitch, bail on Vonage.

Are you an official spokesman for the company?
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