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rickster
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Joined: Jan 03, 2005
Posts: 25

PostPosted: Wed Aug 03, 2005 12:03 pm    Post subject: Some control of feature via touchpad Reply with quote Back to top

Every time the Web site is down I ask for the same feature to be added; some control of features via the touchpad. At least 4 times in the last 6 months I have call forwarded my number and have been unable to turn off call forwarding when I returned because the site was down.

It would alleviate a lot of the pain if the Web site wasn't the only way to control simple features like call forwarding. Even the old land line companies let you use a keycode.
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nateanne
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Joined: Aug 03, 2005
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PostPosted: Wed Aug 03, 2005 12:05 pm    Post subject: Vonage Outage Reply with quote Back to top

There is now a (no) service announcement.
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gadgetfan
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Joined: Apr 25, 2005
Posts: 33

PostPosted: Wed Aug 03, 2005 12:07 pm    Post subject: Reply with quote Back to top

Same issues here in San Diego. More disturbingly, not all incoming calls are going to the network availability number. Also, I tried placing an outbound call that DID go through, but the other party was connected for a few seconds before I was able to hear him.

Annoying, to say the least.
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grizzley
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Joined: Jun 05, 2005
Posts: 101

PostPosted: Wed Aug 03, 2005 12:08 pm    Post subject: Reply with quote Back to top

Strange that inbound calls still work though...

However, when you decide to use Vonage as a primary line for a business, you also have to keep in mind that there are several veriables that can cause you problems.

Your local ISP, your local Electric company, Vonage network, etc...

If you HAVE to have a 100% working phone, there isn't such a thing. I remember when I had a CenturyTel as a provider. They had issues sometimes also.
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rickster
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Joined: Jan 03, 2005
Posts: 25

PostPosted: Wed Aug 03, 2005 12:12 pm    Post subject: User for 22 months Reply with quote Back to top

I was a pretty early adopter. Since I use cordless phones exclusively, if electricity is out I don't have phones either way.

However, virtually all of my outages are due to some part of the Vonage system breaking down. When my service is interrupted primarily because of problems with my elecitrical service or my ISP, I'll worry about that.
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Mick
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PostPosted: Wed Aug 03, 2005 12:14 pm    Post subject: Vonage Dead Reply with quote Back to top

Same problems here in Texas.
No Vonage to POTS
No Vonage to Vonage
Ring back or fast busy only.
No call forwarding
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gadgetfan
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Joined: Apr 25, 2005
Posts: 33

PostPosted: Wed Aug 03, 2005 12:14 pm    Post subject: Reply with quote Back to top

grizzley wrote:
Strange that inbound calls still work though...

Not for me. I've tried calling from my regular landline and the first attempt resulted in nothing...almost immediate disconnection and a dial tone. Second attempt rang on the Vonage end, but even when I hung up the landline, the Vonage phone kept ringing until I picked it up and hung up. Third attempt went to my cellphone (network availability number). Fourth attempt made my Vonage phone ring, but when I picked it up there was no call there, just a dialtone...meanwhile, the landline was still ringing as if it was waiting for the call to connect.
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grizzley
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Joined: Jun 05, 2005
Posts: 101

PostPosted: Wed Aug 03, 2005 12:17 pm    Post subject: Reply with quote Back to top

Oh well...

It will begin working when they get it fixed. I'm pretty sure that one of their techs isn't sitting around laughing about a prank he is pulling on customers. It's probably a REAL issue they are REALLY trying to fix.


Last edited by grizzley on Wed Aug 03, 2005 12:18 pm; edited 1 time in total
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Ross
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Joined: Aug 03, 2005
Posts: 1

PostPosted: Wed Aug 03, 2005 12:17 pm    Post subject: Website down, service down Reply with quote Back to top

I'm in Georgia and half of my service is down! My home number works, but my business line is down.

Can't get access to the website.

I suspect a DDos attack.
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jocjo
Vonage Forum Associate
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Joined: Apr 17, 2005
Posts: 24

PostPosted: Wed Aug 03, 2005 12:18 pm    Post subject: Reply with quote Back to top

Stupid question, but where is the service announcement posted?
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