Is all of Vonage completely down?

Posts: 3 · New Forum Member Joined: Jul 18, 2005 Posts: 3

I'm writing from Los Angeles --- can't get through to 585 (New York), 213 (California), 702 (Las Vegas), others. Anybody know if there's relief in site?

Posts: 28 · Vonage Forum Junior Joined: Nov 10, 2004 Posts: 28

billy101 wrote:

I'm writing from Los Angeles --- can't get through to 585 (New York), 213 (California), 702 (Las Vegas), others. Anybody know if there's relief in site?

One "site" that can provide some relief would be:
http://www.sbc.com

Smile

Posts: 3 · New Forum Member Joined: Jun 06, 2005 Posts: 3

I've noticed issues getting more and more frequent over the last month.
ranging from inability to access voicemail to the website itself to this latest receiving and sending calls.
couple of comments here, to the ppl telling me Im saving money so I shouldn't complain;
Im LOSING money because I can neither call promoters for upcoming faires or receive calls from wholesale and custom order customers. SERIOUS money.
and Dan no offence but the reason you don't see all 14k ppl here is because most vonage customers prolly aren't even AWARE this forum exists. I've directed several that I referred a few months ago to Vonage. If you want any indication of dissatisfaction just check the lagtime to load the main vonage page and login, THATS prolly indicative of how many ppl are frustrated, not the postcount in this forum.

Im torn because when the service WORKS I truly enjoy it, but I cant see continuing with it if this is going to be the "norm"
The savings I enjoy are quickly losing their luster in light of the work im losing.
excuses aside this company REALLY needs to invest more money in infrastructure, yesterday.

Posts: 3 · New Forum Member Joined: Jul 13, 2005 Posts: 3

I was a skeptic about how "mainstream" a consumer VOIP offering could be, but decided to give the "top-rated" player a road test.

Been on Vonage for 6 weeks. I agree that the technology is "new" -- but it's not *that* new. The technology has had time to mature. But perhaps Vonage as an operation needs more time to develop their network, backend systems and partner relationships.

The problems with the portal are one thing. I do not necessarily need the portal to benefit from the service. Portal performance has been gettimg markedly worse in the last 10 days. Being unable to access voicemail through the portal is an annoyance. But delays up to 20 seconds before voicemail greeting after the "ringing" stops for people trying to call me is not acceptable, which is what I've been seeing most of the afternoon. Not to mention I have not been able to make outgoing calls.

I've had problems with call quality that I know for a fact are NOT due to the ISP or my connection as I am a senior tech at the provider ISP and can see the peformance of my connection through every piece of hardware out to the backbone in real-time. I am also affiliated with a local CLEC but I can't seem to get a straight answer about whether my local number can be ported or not through the Vonage partner provider in my Rate Center. Accoring to Vonage my 911 address seems to be either valid or invalid depending on whether that particular day of the week an 'n' in the name or not.

For the notion of "all the money" being saved over the Bells...my time is money and I've already spent a year's worth of savings in the value of my time dealing with Vonage service and support issues. Vonage is rapidly losing any appeal it once had...

Posts: 491 · Vonage Forum Evangelist Joined: Apr 29, 2005 Posts: 491

Quote:

no offence but the reason you don't see all 14k ppl here is because most vonage customers prolly aren't even AWARE this forum exists.

He's talking about the 14k people who are members of this forum. The other 786k may not know about it.

Posts: 8 · New Forum Member Joined: Aug 03, 2005 Posts: 8

Lets all call Vonage corporate and complain.. If every customer did that on the same day we might see some resolution. Of course given that it is Vonage, it would probably crash the system and we would again be without service.

Posts: 3 · New Forum Member Joined: Jun 06, 2005 Posts: 3

um I can't. lol
and even if I could I REALLY dont feeling like going thru the autorepsonse menus just to be booted to a tech sup in India whos going to torture both of us with his script.

Posts: 28 · Vonage Forum Junior Joined: Nov 10, 2004 Posts: 28

Mtnbyke wrote:

Lets all call Vonage corporate and complain.. If every customer did that on the same day we might see some resolution. Of course given that it is Vonage, it would probably crash the system and we would again be without service.

Vonage Executive Response Team
732.333.1621

Good luck, though. Multiple messages left over the last few days have gone unreturned.

Posts: 18 · Vonage Forum Associate Joined: May 21, 2005 Posts: 18

I'm out on the road. Just signed up for softphone a couple days ago - it was working great until now. Came on the board and found out about this mess.

I remember the MAJOR outage in March and vonage said nothing about it after it was over. I'm sure this will be the same thing - vonage will ignore it like it never happened. Just love the guys that say if you don't like it, to leave. Those homers don't help anybody,

I did connect back home on a Vonage to Vonage connection. And with a cell phone. Also with a POTS line in Des Moines(of all places, go figure Lol

). But calls to SFO and LA haven't been successful so far. Currently, I'm in Atlanta.

Hope they fix it soon. And you'd think they could at least bullet-proof the website so it doesn't go down with every major problem - right when we need it the most!

Posts: 2126 · Posted: Wed Aug 03, 2005 6:06 pm Post subject:

antigravityhero wrote:

Dan, you're a lucky man. Whenever there is an outage, failure, or glitch, I am ALWAYS on the receiving end of Vonage's f-up.

Look, my point is, I have been around since day two, I can tell by my alarms what is happening / not happening when there is a service issue. This is not full scale.

antigravityhero wrote:

We can all thank Dan for a good place to vent our frustrations, but the fact of the matter is, Dan personally benefits from this site... so take that feeling of generosity with a grain of salt Smile

You are so right, we all have day jobs and this is mine, however; if you have ever read the Vonage VoIP Forum Digest you will see that I speak very openly about the issues discussed in the forums.

Smile