Block Incoming numbers

Posts: 2 · New Forum Member Joined: Jul 23, 2007 Posts: 2

DigitalVoice wrote:

Boogie wrote:

+1

Vonage... Stupid

if you don't get with the program and add such a common feature...

Don't hold your breath, this company is on its way out. At this time in the ball game, Call blocking or any other feature you might think of wouldn't make much difference.

Posts: 10 · Vonage Forum Associate Joined: Apr 24, 2003 Posts: 10

I just this morning dumped Vonage for VOIP.com. They offer call blocking for incoming calls and SoftPhone is FREE. They have a $10 a month plan with a limit of 200 minutes if you don't have a heavy call volume. The reviews I read are great. I must say my Vonage service has been great--in several years only one or two dropped calls, voice quality is sensational. But on the business and support end of it I've had a lot of trouble. My view is that they care more about growth then they do about their customers.

Posts: 126 · Posted: Sat Aug 18, 2007 12:34 pm Post subject:

That's what I don't understand. VOIP.com and others are no where near the size of Vonage. Yet these companies offer E911 and all these other features that Vonage has AND call block. I mean, how difficult could it really be? Obviously not that big a deal when you have all these others using it. I very much enjoy my Vonage service, but lately I've had idiots calling me over and over again just to push buttons on the other end. Calling my 800 number no less and when I contacted the police in their town, they told me I had to contact the cops in my town. I did just that, and they are doing well.... nothing at all. I keep reporting it, but it goes no where.

WE NEED CALL BLOCK VONAGE!!! Wake up before you lose customers.

Posts: 10 · Vonage Forum Associate Joined: Apr 24, 2003 Posts: 10

I don't know who writes these rave reviews (I'm referring to my first message about going to VOIP.com). I suspect the problem is no more than unexpected growth explosion, but regardless, I'm having all kindsa problems. The latest is that my number is now "Not in service". Huh?

In addition, when I set it up to block anonymous calls, I listened to the voice message that goes with it and it says "The owner of this number has decided not to accept calls from you..." or something very close to that. A fine message if the caller is someone I know who just likes to block their caller ID. The message should say the standard "Please unblock your caller ID and call again..."

Several other irritations. I'm not closing down my Vonage account until I see if all can be resolved with VOIP.

Posts: 4 · New Forum Member Joined: Apr 06, 2007 Posts: 4

Since these idiots can't make money, raise their stock price, or add these simple features ILEC's have had for years...who is everyone moving to? Packet8? Local Cable company? Ma-Bell?

I am tempted to completely do away with a landline but our security company needs it for the alarm. Too bad, I thought vonage would make it. crappy Verizon isn't even doing anything with their patents are they?

Posts: 10 · Vonage Forum Associate Joined: Apr 24, 2003 Posts: 10

Following up on my two previous messages, ultimately I did cancel at VOIP.com. Support was TERRIBLE and I couldn't get problems resolved. To be fair, they are experiencing a flood of new customers from some other company that shut down and they just weren't prepared to handle that kind of flood. So I'm staying with Vonage for the time being. Bottom line is quality of service, and in that regard I am totally satisfied with Vonage. It's the lack of services other companies offer that ticks me off. We all know they can offer them if they want to. Hard to understand why they don't.

Posts: 4 · New Forum Member Joined: Nov 28, 2007 Posts: 4

I would be a plus if Vonage would add a call screen or call block feature to their service. This would give the customer some control over those calls that claim to have a prior business relationship or those caller wanting to do a survey that takes forever. I know Comcast VoIP has this feature with their service. Why not add this feature to keep up or beat the competition!

Posts: 1319 · Vonage Forum **MVM** Joined: Nov 08, 2006 Posts: 1319

I love the call screen function I have with Grand Central, if I don't want to take the call, I can either listen in or send it directly to voice mail.

Call screen would be a big welcome to Vonage. Press 1 to take call, 2 to listen in 3 to voice mail.

Posts: 2 · New Forum Member Joined: Sep 24, 2006 Posts: 2

anyone try this to block a specific number?

http://www.privacycorps.com/products/?id=20

Posts: 6 · New Forum Member Joined: Sep 27, 2006 Posts: 6

I have not tried the mentioned product above from Privacy Corps but I looked into it a few years ago. I decided not to purchase it because it does not work with call waiting. For someone who is talking on the phone a lot doing business, call screening is just as important regardless of whether or not you are on the phone.