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NHTracker
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PostPosted: Tue Aug 02, 2005 1:13 am    Post subject: Dropping primary number to make virtual number primary Reply with quote Back to top

Currently I have my Boston number (617) as my primary number and a Houston number (713) as my virtual number. In a couple weeks I'm moving to Houston and won't need my Boston number anymore. Is it possible to make my Houston number prime and completely disconnect the Boston number?
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rcb116
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PostPosted: Tue Aug 02, 2005 7:08 am    Post subject: Reply with quote Back to top

Yes you can make your virtual number into a primary number!
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rnclem
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PostPosted: Tue Aug 02, 2005 5:19 pm    Post subject: Reply with quote Back to top

Hey, I tried this in February and had no luck. I had a primary number in Oklahoma (918) and a virtual number in Utah (801) and moved. I gave virtual number to all my new business partners (gas, electric, cable, etc.) as my new contact number and guess what. Got a call from Vonage and was informed that I could not do it and that I would have to get a new primary number but that I could still keep the old virtual number for $5 a month of course.

Better ask again and hope you have better luck than I did because it was a real pain.
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NHTracker
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PostPosted: Wed Aug 03, 2005 12:54 am    Post subject: Reply with quote Back to top

rcb116, is this true?
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NHTracker
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PostPosted: Thu Aug 18, 2005 10:52 pm    Post subject: Reply with quote Back to top

rcb116 wrote:
Yes you can make your virtual number into a primary number!


I called Vonage tonight to have them drop my 617 number and make my 713 "virtual number" primary. The rep I spoke with seemed extremely uninterested in my call and he questioned whether or not it could even be done. He said he'd create a ticket so I guess I'll have to wait and see. I also asked him if I was going to be charged for the virtual number again as my billing cycle ends today. His response was a rather unhelpful "yeah, you will". I was waiting for him to say something like, "Well, since we can't get it done tonight because the techs went home, we'll credit your account for the $4.99". Instead, he said nothing. So I asked him if I could get a credit? He said, "maybe". Eek So I'm going to be paying $4.99 for an entire month of a service that will probably be removed tomorrow?

The thing is I had actually requested this to be done via e-mail on Friday. I then received a response from Vonage asking me for my name, address, and such for verification, and once the information was received the change would be made. That was two days ago and nothing has happened which is what prompted me to call tonight. I even mentioned this to the rep and I was met with complete silence as if he wasn't even listening. I didn't bother repeating myself because he seemed as though he could have cared less.

Lastly, tonight I downgraded my account to the 500 minute plan because I don't use my phone enough to warrant paying for the unlimited service. As expected he informed me that the charge for the change would be $9.99. Then he said with "tax" it will be $10 something. How can I be charged tax on a service change in addition to my normal monthly tax? I pretty much have accepted the mysterious monthly FET tax as the norm, but now it's starting to get a little rediculous. After all, we all know that Vonage isn't regulated by the feds. At least not to the point where they should be collecting taxes on a tax that technically hasn't been defined.
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otaku
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PostPosted: Thu Aug 18, 2005 11:23 pm    Post subject: Reply with quote Back to top

Quote:
Section 4251 of the Internal Revenue Code imposes afederal excise tax of three percent on amounts paid for“communications services.” The tax is embedded in asubscriber’s monthly phone bill, which typically bears avague reference to “federaltaxes” or “taxes.” After thesubscriber pays the bill (in-cluding the embedded taxcomponent), the carrier paysthe tax over to the InternalRevenue Service pursuant tosection 4291.


source: http://www.mwe.com/info/pubs/tomsykes.pdf

it is a valid tax. i believe it cost me 10.29 altogether to switch to the lower monthly rate. it does kinda suck that Vonage charges a fee to change anything about your account, but i've already made up that difference with the lower monthly rate. i never get close to using 500 minutes a month Smile

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cannona
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PostPosted: Fri Aug 19, 2005 10:30 pm    Post subject: I've done it Reply with quote Back to top

I can confirm that you can make the switch. I have done it before. The key is getting to a rep who knows what they're doing. The only difference was that I just switched my primary number for my virtual and my virtual for my primary.

Good luck.
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