How long before Vonage sends hardware?

Posts: 7 · New Forum Member Joined: Aug 01, 2005 Posts: 7

Hi folks!

New Vonage user here, just signed up tonight.

I've searched the site, and couldn't find an answer, which is probably out there, but lost in the other posts. Eek

How long does it take Vonage to ship the routers?

Thanks,

Diana

Posts: 15 · Posted: Mon Aug 01, 2005 9:14 pm Post subject:

I know of some that have received their hardware from 1 to 5 days after placing the order.

Posts: 76 · Vonage Forum Senior Joined: Dec 22, 2004 Posts: 76

1-5 days is about right. any longer, give us a call.

Posts: 23 · Vonage Forum Associate Joined: Jul 01, 2005 Posts: 23

Huntress wrote:

Hi folks!

New Vonage user here, just signed up tonight.

I've searched the site, and couldn't find an answer, which is probably out there, but lost in the other posts. Eek

How long does it take Vonage to ship the routers?

Thanks,

Diana

It's pretty quick. It typically ships the next morning from New Jersey, via DHL/USPS alliance. DHL got it to my local post office on the west coast about 2 business days later. Then the post office got it to me the next day. So whenever your tracking info shows it in your city, you have to add a day for the post office to get it to you. So if you ordered it tonight, I bet you will have it by Friday or Saturday. Good luck!

Posts: 1715 · Posted: Mon Aug 01, 2005 11:18 pm Post subject:

I made the "mistake", if you can call it that, of ordering Vonage on a Friday... so the phone adapter arrived on the following Tuesday. Not bad, and I could make free calls using the call forwarding feature online until then.

Posts: 7 · New Forum Member Joined: Aug 01, 2005 Posts: 7

Excellent... so it looks like since I ordered last night, Vonage will be sent a tracking number sometime today, right?

Thanks for the responses everyone Cool

Posts: 1715 · Posted: Tue Aug 02, 2005 11:55 pm Post subject:

I'm not entirely sure why, but it takes awhile before the tracking number gets posted on your account. They'll e-mail it to you as well.

Posts: 7 · New Forum Member Joined: Aug 01, 2005 Posts: 7

Well I got the tracking number, the interesting thing is that DHL did not (does not?) provide an expected delivery date. I'm thinking, ahhh come on now, UPS and FedEx does. And looking up the service (DHL@HOME) it said "Standard delivery within 2 - 4 business days, Deferred delivery within 2 - 7 business days" Well I wanted to have a better idea than that, so I wrote DHL with my tracking number and asked them when I could expect it.

Their response:

Quote:

Dear Diana ,

Thank you for contacting DHL.

Our records indicate that the shipper chose our @home service , which requires us to deliver to the Post Office for final delivery to you within 2 business days.

We appreciate the opportunity to serve you.

Laurie
Customer Service
DHL Express

Since they don't say WHICH post office, I will assume it would be a local hub, in my case the Palatine IL office. It should then take another day (or two max) after it gets to the post office.