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For wipe call
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captdave
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Joined: Jun 21, 2005
Posts: 23

PostPosted: Sun Jul 31, 2005 6:23 pm    Post subject: Wireless network getting dropped Reply with quote Back to top

Ok, one last hurdle to make it past before I'm completely satisfied with my new network configuration that includes, of course, Vonage!

The only PC that's on the network is a laptop that is connected using wireless. It seems every time the laptop sits for a few hours (and is usually correlated with it going to standby or sleep), the internet/wireless connection is cut.

Despite the wireless icon showing a connection to the network in the system tray, I am unable to access either the wireless router or the Voip router. The only remedy I've found thus far is to unplug the power to the wireless router, wiat 10 seconds and plug it back in. This solution works every time.

The network equipment is connected in the following order:
-Cable Modem - Linksys BEFCMU10
-Vonage Router - RT31P2-VD
-Wireless Broadband Router - Motorola WR850G

So, here's my plead for help! If you have any ideas of how to track down and resolve this issue, please help!!
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arcking
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Joined: Apr 29, 2005
Posts: 497

PostPosted: Sun Jul 31, 2005 7:54 pm    Post subject: Reply with quote Back to top

Next time it happens try this:
If you have XP right click the Wireless Icon and select Repair

If you don't have XP go to Start > Run > type CMD > type ipconfig /release > type ipconfig /renew

_________________
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Sun Jul 31, 2005 11:44 pm    Post subject: Reply with quote Back to top

What type of wireless card are you using with your laptop? You might want to get the latest drivers for it and see if that fixes the issue. It's actually a laptop/WinXP/network card issue rather than Vonage/internet problem.
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mundy5
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Joined: Feb 28, 2005
Posts: 1179

PostPosted: Mon Aug 01, 2005 9:13 am    Post subject: Reply with quote Back to top

yup, I agree, it sounds like the hibernate or stand by is causing issues with your wireless card. I have the same problem in mine. When I close the cover of my laptop, it goes into hibernate and then when it wakes up, the connection is screwed up. I just personally take the card out of my laptop when I am done.

Another solution is to make the laptop stay one with energy saver mode and a screen saver but keep it from going into hibernate or stand by.

My reason for having to close my laptop is because of a curious 2 yr old who wreaks havoc with computers and buttons... Lol

_________________
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Vonage Customer from February 2005 to May 2010
ISP: Charter
Router: Linksys RT31P2 (blew up during electrical storm)
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E-Gads
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Joined: Jul 28, 2005
Posts: 38

PostPosted: Mon Aug 01, 2005 10:12 am    Post subject: Reply with quote Back to top

If I am reading your original post correctly you say that unplugging the WAP fixes the issue everytime. If the problem was with your wireless card in your laptop I don't think that power cycling your WAP would fix it.

You may wish to check your security settings. Are you using WEP or another security protocol or do you have your wireless network unsecured? If unsecured I am at a loss as to the problem. If you are running in a secured mode then the problem could be that your router is changing security signaling every so many minutes and when your laptop falls asleep it doesn't get the updates. Power cycling the WAP when your laptop is back up causes it re-issue the security credentials and then your laptop syncs up. A good way to test would be to turn all security off and see if the problem persists.

Of course this is all predicated you the assumption that you are using secure wireless in the first place.
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captdave
Vonage Forum Associate
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Joined: Jun 21, 2005
Posts: 23

PostPosted: Wed Aug 03, 2005 7:15 pm    Post subject: Reply with quote Back to top

So here's the rundown of happenings thus far. The problem continues to persist. I tried repairing the wireless connection per the first reply, but when I did this (I did have connectivity to the network/internet), the connection got dropped.

So, I'm looking into the security settings of the routers. First the Voip router...I have not changed any of the settings under the security tab, and I'm not quite sure how to tell what level of securty is currently set. So, in hopes of providing adequate information, here's what the settings are on the Voip router:
Block Annonymous Internet Requests: enabled
The "filter IP address range" values are all set to '0'
The "filter port range" values are all set to '0'
Filter multicast: disabled
Filter Internet NAT Redirection: diabled
Filter IDENT(Port 113): enabled

The Motorola router (acting as a WAP) has the following security settings:
Well, interestingly enough, I'm having trouble connecting to the WAP router via wireless connection, so I'll post later what the security settings for this are.

The wireless NIC is integrated into the laptop, so I don't have the option of taking it out. I do, however, have the option of turning it off. I'll try turning it off before the laptop goes into hibernation mode.

The last step I'll try, if a better solution isn't found, is changing the settings to the laptop doesn't hibernate!

Lastly, how can I ensure I have the most current driver for the wireless NIC? The properties of the card shows the manufacturer as broadcom and the model as a HP WLAN 54g W450 Network Adapter.

Thanks!
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Thu Aug 04, 2005 12:38 am    Post subject: Reply with quote Back to top

captdave wrote:

Lastly, how can I ensure I have the most current driver for the wireless NIC? The properties of the card shows the manufacturer as broadcom and the model as a HP WLAN 54g W450 Network Adapter.

Thanks!


Go to the manufacturer's website or contact them. If it only happens when coming out of standby/hibernation, it's a problem with the laptop, not the AP.
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