Loss of Connection to Wired Network

Posts: 1 · New Forum Member Joined: Jul 29, 2005 Posts: 1

Location: Santa Cruz, CA
ISP: Comcast Cable
Upload 768, Download 6 megabits
Modem: Terayon TJ175
Vonage Equipment: RT31P2
Setup: Modem -> D-Link DI-524 -> RT31P2
Issue: Whenever on the phone, my wired network goes dead. All PC's set up for wireless are fine, but wired network unusable until phone is hung up. Also cuts out intermittently when not on the phone. Have occasional issues where phone doesn't ring and calls are immediately sent to voicemail.

The D-Link router has supported 4 wireless connections and 4 wired with no problems until Vonage. All devices are supported by the router, Vonage equipment is used strictly for phone.

Test rults: http://www.testyour voip.com/details.html?id=K13F5E

Posts: 35 · Posted: Sat Jul 30, 2005 8:47 pm Post subject:

If I may ask for clarification, you have eight PC's on the DLink? Four wireless and four wired or was that just past experience?

I see on DLink's web site they have a new firmware (3.02) released on Feb 14, 2005. What version are you running?

Posts: 134 · Vonage Representative Joined: Apr 15, 2005 Posts: 134

see my other post about disabling qos on the RT (login > apps & gaming > qos > disable on bottom > save settings, try it again Wink

Posts: 1178 · Member of the Week Joined: Feb 28, 2005 Posts: 1178

DukeXO,

Any reason why you can't set up in this order

Modem -> RT31P2 -> Dlink 524

that's the way I have it and it works like a charm. I can connect on the internet while on the phone. I think it's an upload bandwidth issue when you set it up in your configuration.