so ... i really like Vonage, however, callers hear a long delay before my voicemail message starts. i'm concerned that folks are hanging up before they hear my outgoing message ... anyone else experience this?
Yep, this is happening to people calling me as well. I think it started happening a few days ago as someone told me that it wasn't picking up at all. They probably just didn't wait long enough.
Furhermore, when I try to access my voicemail it is acting very strange. First of all when I dial *123 from my phone it takes about 10-15 seconds before prompting me for my password. After entering my password another long pause before giving me the voicemail menu prompts. So it appears that the whole voicemail process is having problems with delays.
Not only that, but sometimes it tells me there are no messages when I know that there are. My message waiting light blinks, I access my voicemail, and it says there are no messages. If no messages why is my message waiting light blinking. Then I go onto my account on the website and do in fact see a new message.
So, something screwy is happening with voicemail and I'm sure we can expect Vonage to have this cleared up in no time at all, about as long as it takes to reach technical support.
Not only that, but sometimes it tells me there are no messages when I know that there are. My message waiting light blinks, I access my voicemail, and it says there are no messages. If no messages why is my message waiting light blinking. Then I go onto my account on the website and do in fact see a new message.
Same thing happened to me 2 days ago - I just now can access it through the phone.
_________________ Comcast Cable > Motorola Surfboard > WRT54GL (Tomato) > RT31P2 Vonage customer since March 2005
Just wanting to link this to the "voice mail doesn't work" thread. Seems a lot of us are having it go on in the last few days. I've got a ticket started with support and they say they're aware...
It has been over half a month now and the delay before going to voicemail still exists. Spoke with customer support on 8/16/05 and they are aware with no ETA on when this will be fixed. As far as I am concerned I have no voicemail at this point because most people just hang up when they just hear silence after the ringing. I guess I will have to break out an answering machine if I want to get messages.....bummer!
wow, sorry to hear that. Mine was fixed like the next day, I think? I've had Vonage sinc 10/03 and that was the first problem I've had with voicemail and it was very short-lived. Hopefully yours will be resolved soon as well?
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
All times are GMT - 5 Hours
Vonage Service Plans
Vonage VoIP Members
Members New Raniinody New Today 0 Yesterday 3 Total 64297 Who Is On Site Visitors 98 Members 0 Total 98
1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.
2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.
HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments (for example, U.S. & Canada 300), all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.
Thinking of signing up for Vonage but have questions? Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074 No Vonage Promotional Codes or Coupon Codes are required at www.vonage.com.
The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal as a means to offset
our cost. If you are considering signing up for Vonage and have found our Vonage
News, Customer Reviews, Forums & all other parts of this site useful, please
use our Vonage FREE Month sign up offer Deal Coupon.
Vonage VoIP Phone Service is redefining communications by offering consumers & small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.39 Seconds and 363 Pages In The Last 60 Seconds The Vonage VoIP Forum
Members
New 
New Today 0
Yesterday 3
Total 64297
Who Is On Site
Visitors 98
Members 0
Total 98
0.00