Vonage Wierdness - Call myself, get someone else

Posts: 54 · Full Forum Member Joined: Aug 07, 2004 Posts: 54

Ok.. So I'm experiencing all kinds of wierdness right now with Vonage. I'm on hold with tech support.

Voicemail indicator won't go out.

If I call my phone number from a separate line (vonage or outside), it rings my house, then I get a voicemailbox. I don't think it is mine, though. It has a generic greeting. I can leave a message. Also.. when I go to retrieve messages, it shows no messages, even when I just left one.

Now..another really..really wierd thing...

If I call my Vonage phone number from my number (call myself), then someone answers the phone. Some guy. He said I have the wrong number. I asked him if his number is the same as mine. He said no. He wouldn't tell me his number, though.

HELP!!!! Someone is hijacking my vonage..

Posts: 54 · Full Forum Member Joined: Aug 07, 2004 Posts: 54

Doh...ok.. So I found out part of the problem... Something is screwed up on my line... so my phone calls are getting forwarded to my network availability #.

Unfortunately, I was a loser, and fat fingered the forwarding # for network availability, so that was going to someone else's phone number.

So now we just have to figure out why it is using the network availability # at all.

Posts: 646 · Posted: Mon Jul 25, 2005 5:15 pm Post subject:

Have you already tried powercycling the Vonage box?

Posts: 497 · Vonage Forum Evangelist Joined: Apr 29, 2005 Posts: 497

Quote:

Voicemail indicator won't go out.

Try unplugging the phone - if its a regular phone unplug the phone line, if its a cordless phone unplug the power, then plug it back in.

Posts: 54 · Full Forum Member Joined: Aug 07, 2004 Posts: 54

Ok..the voicemail indicator goes out now...miraculously.. I didn't change anything. But it goes out and Vonage voicemail says I don't have any messages now... even when I do..

I just left a few and can see them in the web interface.

Nice..

Posts: 497 · Vonage Forum Evangelist Joined: Apr 29, 2005 Posts: 497

Quote:

Ok..the voicemail indicator goes out now...miraculously.. I didn't change anything. But it goes out and Vonage voicemail says I don't have any messages now... even when I do..

I just left a few and can see them in the web interface.

It may be something with the system - when I got home the phone said I had a message waiting, but when I called voicemail it said I had no new messages. I was expecting one so I logged onto the voicemail webpage and sure enough there was one. I called voicemail again just to make sure but it still did not work properly

Posts: 54 · Full Forum Member Joined: Aug 07, 2004 Posts: 54

It was something with the system. It seemed to be fixed last night. Now it seems to be back..

Voicemail is extremely slow.

Indicator is not going out again.... What the heck...