Joined: May 16, 2005 Posts: 1389
Location: Putnam, CT
Posted:
Sun Jul 24, 2005 5:04 pm Post subject: What to post when having technical trouble with Vonage....
1. Your location 2. Your ISP name and type (cable, DSL, wireless etc) 3. Upload and download speeds 4. Modem make and model 5. Type of Vonage adapter used ie RT31P2 or PAP2 6. Setup of Network ie Modem---->Vonage Adapter-->PC 7. Issue you are experiencing ie dropped calls, choppy audio etc 8. Run this VoIP Test: After the test has fully completed, in the Advanced Tab, click on "View Text" in the lower right hand corner. Copy-N-Paste that data into your post.
This will help you get the answers/resolution faster if you can post that first....
Last edited by Trowski on Sun Jul 24, 2005 5:52 pm; edited 2 times in total
dconnor Site Admin
Joined: Mar 05, 2003 Posts: 2263
Location: The Beach
I would only like to add, that a detailed title is very important, one that does not have the words: "Please", "Help" or "Vonage" in it.
And if you haven't already done so, please take a minute to read the forum rules prior to posting for the first time.
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