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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
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Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
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4th and 5th of
Nov. E-mails with
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On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
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make my phone ring
louder so I can
hear using
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On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
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On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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otaku
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PostPosted: Sat Jul 23, 2005 10:10 pm    Post subject: Why all the negative customer service reviews? Reply with quote Back to top

Granted, I've only had to contact them a few times. I signed up by calling Vonage, I called about some problem back in the past, and a few days ago I called them yet again.

My most recent experience came from a voicemail related problem. I had a few voicemails, listened to them, then attempted to delete them using the web interface. I received an error, but the voicemails were deleted. Unfortunately, I was still receiving a stutter tone on my phone and the voicemail indicator light was still lit. I checked the web interface again, and my voicemail box was empty. I called voicemail to see if they were there, but again, empty. The stutter and indicator light persisted for a day or so.

It was a slight annoyance, so I called up Vonage (the VONAGE-HELP number). None of the options quite fit what I needed, so I hit 0 on the main menu. This actually got me through to somebody (I think I had to hit it a couple times). I IMMEDIATELY GOT A PERSON ON THE LINE. I believe the person was in New Jersey (not offshore). I explained my problem, but I could tell she was not a techie. She told me she'd "open a ticket" and entered my information into her system. When she was done, she asked if there was anything else she could do.

Based on others experiences I have read about on this forum, I decided to be a bit more aggressive and asked her to transfer me to technical support. This way, I had a ticket and could possibly get somebody in tech support to help me. She transferred me to tech support and, once again, THE CALL WAS IMMEDIATELY ANSWERED. Once again I had to explain the situation, and he immediately suggested I turn off voicemail and turn it on again. This was such an obvious answer, I felt pretty stupid. I ended the call with him, promising to call back if it didn't work.

Needless to say, his solution worked immediately.

My experience with Vonage CS has, thus far, not lived "down to" the expectations that other posts on this forum have painted for me. I can only say these people are getting really, really unlucky when they call Vonage; I don't believe I am in the minority here.

My calls have all been answered in a prompt manner. While the first person who answered on my recent call didn't seem too bright (it took her forever to type up my ticket and she used some really weird language), the tech support guy I was transferred to obviously knew his stuff.

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cargojack
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PostPosted: Sun Jul 24, 2005 9:03 am    Post subject: Human Nature Reply with quote Back to top

You asked, why do so many people complain? That is human nature. Why would someone who is satisfied with his wife, the government, a restuarant, or Vonage service post a message, or make a public statement? Even in world politics, it is the malcontent who uses terrorism. Moderates and those who seek acceptance speak more quietly.

Personally, I am quiet happy with Vonage. I do feel they should have annonymous call rejection, and a few other features, but, generally, service has been good, and customer support have been responsive. I even made two calls to India and one to Russia (to women, of course) and the calls were inexpensive, and the sound was very clear.
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