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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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otaku
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Sat Jul 23, 2005 10:10 pm    Post subject: Why all the negative customer service reviews? Reply with quote Back to top

Granted, I've only had to contact them a few times. I signed up by calling Vonage, I called about some problem back in the past, and a few days ago I called them yet again.

My most recent experience came from a voicemail related problem. I had a few voicemails, listened to them, then attempted to delete them using the web interface. I received an error, but the voicemails were deleted. Unfortunately, I was still receiving a stutter tone on my phone and the voicemail indicator light was still lit. I checked the web interface again, and my voicemail box was empty. I called voicemail to see if they were there, but again, empty. The stutter and indicator light persisted for a day or so.

It was a slight annoyance, so I called up Vonage (the VONAGE-HELP number). None of the options quite fit what I needed, so I hit 0 on the main menu. This actually got me through to somebody (I think I had to hit it a couple times). I IMMEDIATELY GOT A PERSON ON THE LINE. I believe the person was in New Jersey (not offshore). I explained my problem, but I could tell she was not a techie. She told me she'd "open a ticket" and entered my information into her system. When she was done, she asked if there was anything else she could do.

Based on others experiences I have read about on this forum, I decided to be a bit more aggressive and asked her to transfer me to technical support. This way, I had a ticket and could possibly get somebody in tech support to help me. She transferred me to tech support and, once again, THE CALL WAS IMMEDIATELY ANSWERED. Once again I had to explain the situation, and he immediately suggested I turn off voicemail and turn it on again. This was such an obvious answer, I felt pretty stupid. I ended the call with him, promising to call back if it didn't work.

Needless to say, his solution worked immediately.

My experience with Vonage CS has, thus far, not lived "down to" the expectations that other posts on this forum have painted for me. I can only say these people are getting really, really unlucky when they call Vonage; I don't believe I am in the minority here.

My calls have all been answered in a prompt manner. While the first person who answered on my recent call didn't seem too bright (it took her forever to type up my ticket and she used some really weird language), the tech support guy I was transferred to obviously knew his stuff.

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cargojack
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 30, 2005
Posts: 103
Location: Boca Raton, Florida

PostPosted: Sun Jul 24, 2005 9:03 am    Post subject: Human Nature Reply with quote Back to top

You asked, why do so many people complain? That is human nature. Why would someone who is satisfied with his wife, the government, a restuarant, or Vonage service post a message, or make a public statement? Even in world politics, it is the malcontent who uses terrorism. Moderates and those who seek acceptance speak more quietly.

Personally, I am quiet happy with Vonage. I do feel they should have annonymous call rejection, and a few other features, but, generally, service has been good, and customer support have been responsive. I even made two calls to India and one to Russia (to women, of course) and the calls were inexpensive, and the sound was very clear.
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