Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
...
In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Fourth Quarter and Full Year 2013 Financial

Vonage Chief Executive Officer to Present at the Citi 2014 Global Internet, Media & Telecommunications Conference

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
otaku
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Sat Jul 23, 2005 10:10 pm    Post subject: Why all the negative customer service reviews? Reply with quote Back to top

Granted, I've only had to contact them a few times. I signed up by calling Vonage, I called about some problem back in the past, and a few days ago I called them yet again.

My most recent experience came from a voicemail related problem. I had a few voicemails, listened to them, then attempted to delete them using the web interface. I received an error, but the voicemails were deleted. Unfortunately, I was still receiving a stutter tone on my phone and the voicemail indicator light was still lit. I checked the web interface again, and my voicemail box was empty. I called voicemail to see if they were there, but again, empty. The stutter and indicator light persisted for a day or so.

It was a slight annoyance, so I called up Vonage (the VONAGE-HELP number). None of the options quite fit what I needed, so I hit 0 on the main menu. This actually got me through to somebody (I think I had to hit it a couple times). I IMMEDIATELY GOT A PERSON ON THE LINE. I believe the person was in New Jersey (not offshore). I explained my problem, but I could tell she was not a techie. She told me she'd "open a ticket" and entered my information into her system. When she was done, she asked if there was anything else she could do.

Based on others experiences I have read about on this forum, I decided to be a bit more aggressive and asked her to transfer me to technical support. This way, I had a ticket and could possibly get somebody in tech support to help me. She transferred me to tech support and, once again, THE CALL WAS IMMEDIATELY ANSWERED. Once again I had to explain the situation, and he immediately suggested I turn off voicemail and turn it on again. This was such an obvious answer, I felt pretty stupid. I ended the call with him, promising to call back if it didn't work.

Needless to say, his solution worked immediately.

My experience with Vonage CS has, thus far, not lived "down to" the expectations that other posts on this forum have painted for me. I can only say these people are getting really, really unlucky when they call Vonage; I don't believe I am in the minority here.

My calls have all been answered in a prompt manner. While the first person who answered on my recent call didn't seem too bright (it took her forever to type up my ticket and she used some really weird language), the tech support guy I was transferred to obviously knew his stuff.

_________________
--
Josh Hope
View user's profile Send private message Visit poster's website AIM Address Yahoo Messenger
cargojack
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 30, 2005
Posts: 103
Location: Boca Raton, Florida

PostPosted: Sun Jul 24, 2005 9:03 am    Post subject: Human Nature Reply with quote Back to top

You asked, why do so many people complain? That is human nature. Why would someone who is satisfied with his wife, the government, a restuarant, or Vonage service post a message, or make a public statement? Even in world politics, it is the malcontent who uses terrorism. Moderates and those who seek acceptance speak more quietly.

Personally, I am quiet happy with Vonage. I do feel they should have annonymous call rejection, and a few other features, but, generally, service has been good, and customer support have been responsive. I even made two calls to India and one to Russia (to women, of course) and the calls were inexpensive, and the sound was very clear.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New LLuxton
New Today 35
Yesterday 42
Total 83005

Who Is On Site
Visitors 161
Members 1
Total 162


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.55
Change:   +0.10
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.94 Seconds and 523 Pages In The Last 60 Seconds
The Vonage VoIP Forum