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allommaCem Posted:
thank a lot for
your internet site
it helps a whole

In The Forum:
Im glad I finally registered
On Nov 10, 2015 at 12:33:23

sv777 Posted:
I have VDV21-VD
and I have a
question regarding
the green ethernet
light on the

In The Forum:
Vonage adapter green Ethernet blinking continuously
On Oct 31, 2015 at 11:44:24

egyptneyes Posted:
That sucks! Please
do let me know if
you ever resolve
this problem. On
another note,

In The Forum:
Recent calling problem from Egypt
On Oct 18, 2015 at 11:12:28

Rafik Posted:
I had the same
problems 2 weeks
ago .. you will
have to "Unbind
the port 5060

In The Forum:
Vonage device drops off network, cannot reconnect
On Oct 18, 2015 at 10:15:35

Rafik Posted:
I have only solved
the "connection to
the Vonage
network" problem
.. by bypassing

In The Forum:
Recent calling problem from Egypt
On Oct 18, 2015 at 10:02:03

egyptneyes Posted:
hi rafik I just
read your post
& I too am
having problems.
I was told that

In The Forum:
Recent calling problem from Egypt
On Oct 17, 2015 at 23:10:06

Rafik Posted:
Hello everyone ..
I'm a new
subscriber to this
lovely forum but I
have been a Vonage

In The Forum:
Recent calling problem from Egypt
On Oct 14, 2015 at 03:35:58

dconnor Posted:
It will ring on
their a few times
then go to
voicemail, they
will not know they

In The Forum:
Call Blocking
On Oct 05, 2015 at 16:30:26

lusitano Posted:
If I block a
number using call
blocking, what
will a caller hear
when he/she calls

In The Forum:
Call Blocking
On Oct 01, 2015 at 21:15:00

Lp2 Posted:
router. Get one
that allows you to
turn off SIP
ALG Google that

In The Forum:
VOIP call disconnecting home internet in 30Sec- Pls Help
On Sep 21, 2015 at 16:51:48

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PostPosted: Sat Jul 23, 2005 10:10 pm    Post subject: Why all the negative customer service reviews? Reply with quote Back to top

Granted, I've only had to contact them a few times. I signed up by calling Vonage, I called about some problem back in the past, and a few days ago I called them yet again.

My most recent experience came from a voicemail related problem. I had a few voicemails, listened to them, then attempted to delete them using the web interface. I received an error, but the voicemails were deleted. Unfortunately, I was still receiving a stutter tone on my phone and the voicemail indicator light was still lit. I checked the web interface again, and my voicemail box was empty. I called voicemail to see if they were there, but again, empty. The stutter and indicator light persisted for a day or so.

It was a slight annoyance, so I called up Vonage (the VONAGE-HELP number). None of the options quite fit what I needed, so I hit 0 on the main menu. This actually got me through to somebody (I think I had to hit it a couple times). I IMMEDIATELY GOT A PERSON ON THE LINE. I believe the person was in New Jersey (not offshore). I explained my problem, but I could tell she was not a techie. She told me she'd "open a ticket" and entered my information into her system. When she was done, she asked if there was anything else she could do.

Based on others experiences I have read about on this forum, I decided to be a bit more aggressive and asked her to transfer me to technical support. This way, I had a ticket and could possibly get somebody in tech support to help me. She transferred me to tech support and, once again, THE CALL WAS IMMEDIATELY ANSWERED. Once again I had to explain the situation, and he immediately suggested I turn off voicemail and turn it on again. This was such an obvious answer, I felt pretty stupid. I ended the call with him, promising to call back if it didn't work.

Needless to say, his solution worked immediately.

My experience with Vonage CS has, thus far, not lived "down to" the expectations that other posts on this forum have painted for me. I can only say these people are getting really, really unlucky when they call Vonage; I don't believe I am in the minority here.

My calls have all been answered in a prompt manner. While the first person who answered on my recent call didn't seem too bright (it took her forever to type up my ticket and she used some really weird language), the tech support guy I was transferred to obviously knew his stuff.

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Joined: Jun 30, 2005
Posts: 103
Location: Boca Raton, Florida

PostPosted: Sun Jul 24, 2005 9:03 am    Post subject: Human Nature Reply with quote Back to top

You asked, why do so many people complain? That is human nature. Why would someone who is satisfied with his wife, the government, a restuarant, or Vonage service post a message, or make a public statement? Even in world politics, it is the malcontent who uses terrorism. Moderates and those who seek acceptance speak more quietly.

Personally, I am quiet happy with Vonage. I do feel they should have annonymous call rejection, and a few other features, but, generally, service has been good, and customer support have been responsive. I even made two calls to India and one to Russia (to women, of course) and the calls were inexpensive, and the sound was very clear.
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