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jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

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Topic:
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On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
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Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
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On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
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In The Forum:
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Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
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Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
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Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
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Topic:
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On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
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Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
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Networks
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Joined: Jul 23, 2005
Posts: 7
Location: McAlester Oklhoma

PostPosted: Sat Jul 23, 2005 5:48 pm    Post subject: I don't hear the person answer Reply with quote Back to top

...as a newbie this may be answered elsewhere and I just don't know how to search

...first true long distance call ..phone rings, stops ringing ..silence ..I call using landline and am told the phone rang, was answered ,,,,but since there was no response to their "hello" they hung up

,,,,any ideas?? (I've tried to get to tech support -- they have me on a "call back queue" -- but I think I may get more support here)
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avmike
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PostPosted: Sat Jul 23, 2005 7:58 pm    Post subject: Reply with quote Back to top

I have the same problem, but never got around to looking into the issue...
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Networks
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Joined: Jul 23, 2005
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PostPosted: Sat Jul 23, 2005 8:02 pm    Post subject: Reply with quote Back to top

how do yoi use your phone if you can't hear the other person?
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Networks
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Joined: Jul 23, 2005
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PostPosted: Sat Jul 23, 2005 9:08 pm    Post subject: Reply with quote Back to top

-- I think I may have some clues:::
(1.) ...using http://www.testyourvoip.com/ to test my connection...I received an error statement : "could not connect to Boston using the standard SIP port (5060)" -- msg went on to say that an alternate port worked ---

(2.) On a thread on this forum I found persons troubleshooting a 16 minute cap on calls -- apparent solution: -- routing ports 5060 --5061, and ports 10000 to 20000 to the IP of the RT31P2 (Unit they were using) from the Applications and Gaming area of the NetGear Router

** I am using a WRTP54G (Linksys Wireless Router with 2 Phone ports) --- If I understand the solution found for the 16 minute cap thread :::: I need to tie the above indicated ports to the IP of the Phone Port -- if I am correct in my interpretation -- the next question is how do I identify the Phone Port IP

---- any assistance is appreciated (5 hours later I'm still waiting for Vonage Tech Support to call me from the queue)
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Networks
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Joined: Jul 23, 2005
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Location: McAlester Oklhoma

PostPosted: Sat Jul 23, 2005 10:46 pm    Post subject: Reply with quote Back to top

....I called Tech Support --- Level 2 says the 5060-5061, 10,000-20,000 doesn't solution doesn't apply in my case ---

....back to the drawing board
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Sat Jul 23, 2005 11:24 pm    Post subject: Reply with quote Back to top

Who's your ISP? What's the brand/model of your modem? How is it connected to the RT31P2? Is it just hooked directly to the WAN port, or are there other devices in between?
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Networks
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Joined: Jul 23, 2005
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PostPosted: Sun Jul 24, 2005 8:42 pm    Post subject: Reply with quote Back to top

ISP: Allegiance
-----------
Cable Modem: SurfBoard SB5100
------------
Cable between Modem and Router WAN and Router LAN and Computer
-------------
Phone plugged into Port 2 (problem was experienced in Port 1)
Router: WRTP54G --- Phone Ports are built into Router

***************************
---- After Tech Support Diagnosing problem as ISP problem and ISP saying "ok, a little slack but shouldn't be creating that kind of problem ..we'll work on our end" -- Vonage Tech Support changed ports and "reduced packet size" and ....at least I can hear and the other person can hear (testing over the next couple of days will tell the tale)
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Sun Jul 24, 2005 8:59 pm    Post subject: Reply with quote Back to top

My theory is that your ISP is blocking port 5060. That would agree with everything you've said so far.

Eventually, you may want to have Vonage change your packet size back to the default.
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chitownjts
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Joined: Jul 18, 2005
Posts: 3

PostPosted: Mon Jul 25, 2005 1:28 pm    Post subject: Reply with quote Back to top

I am also having this same problem. Using Comcast as well.

HAs anyone got any resolutions for this problem?
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tryit
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Joined: Jul 27, 2005
Posts: 5

PostPosted: Wed Jul 27, 2005 6:35 pm    Post subject: Reply with quote Back to top

Try logging into your unit and turning DMZ off.
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