I don't hear the person answer

Posts: 7 · Posted: Sat Jul 23, 2005 5:48 pm Post subject: I don't hear the person answer

...as a newbie this may be answered elsewhere and I just don't know how to search

...first true long distance call ..phone rings, stops ringing ..silence ..I call using landline and am told the phone rang, was answered ,,,,but since there was no response to their "hello" they hung up

,,,,any ideas?? (I've tried to get to tech support -- they have me on a "call back queue" -- but I think I may get more support here)

Posts: 2 · New Forum Member Joined: Feb 09, 2005 Posts: 2

I have the same problem, but never got around to looking into the issue...

Posts: 7 · Posted: Sat Jul 23, 2005 8:02 pm Post subject:

how do yoi use your phone if you can't hear the other person?

Posts: 7 · Posted: Sat Jul 23, 2005 9:08 pm Post subject:

-- I think I may have some clues:::
(1.) ...using http://www.testyourvoip.com/ to test my connection...I received an error statement : "could not connect to Boston using the standard SIP port (5060)" -- msg went on to say that an alternate port worked ---

(2.) On a thread on this forum I found persons troubleshooting a 16 minute cap on calls -- apparent solution: -- routing ports 5060 --5061, and ports 10000 to 20000 to the IP of the RT31P2 (Unit they were using) from the Applications and Gaming area of the NetGear Router

** I am using a WRTP54G (Linksys Wireless Router with 2 Phone ports) --- If I understand the solution found for the 16 minute cap thread :::: I need to tie the above indicated ports to the IP of the Phone Port -- if I am correct in my interpretation -- the next question is how do I identify the Phone Port IP

---- any assistance is appreciated (5 hours later I'm still waiting for Vonage Tech Support to call me from the queue)

Posts: 7 · Posted: Sat Jul 23, 2005 10:46 pm Post subject:

....I called Tech Support --- Level 2 says the 5060-5061, 10,000-20,000 doesn't solution doesn't apply in my case ---

....back to the drawing board

Posts: 644 · Posted: Sat Jul 23, 2005 11:24 pm Post subject:

Who's your ISP? What's the brand/model of your modem? How is it connected to the RT31P2? Is it just hooked directly to the WAN port, or are there other devices in between?

Posts: 7 · Posted: Sun Jul 24, 2005 8:42 pm Post subject:

ISP: Allegiance
-----------
Cable Modem: SurfBoard SB5100
------------
Cable between Modem and Router WAN and Router LAN and Computer
-------------
Phone plugged into Port 2 (problem was experienced in Port 1)
Router: WRTP54G --- Phone Ports are built into Router

***************************
---- After Tech Support Diagnosing problem as ISP problem and ISP saying "ok, a little slack but shouldn't be creating that kind of problem ..we'll work on our end" -- Vonage Tech Support changed ports and "reduced packet size" and ....at least I can hear and the other person can hear (testing over the next couple of days will tell the tale)

Posts: 644 · Posted: Sun Jul 24, 2005 8:59 pm Post subject:

My theory is that your ISP is blocking port 5060. That would agree with everything you've said so far.

Eventually, you may want to have Vonage change your packet size back to the default.

Posts: 3 · New Forum Member Joined: Jul 18, 2005 Posts: 3

I am also having this same problem. Using Comcast as well.

HAs anyone got any resolutions for this problem?

Posts: 5 · New Forum Member Joined: Jul 27, 2005 Posts: 5

Try logging into your unit and turning DMZ off.