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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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rschiemer
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Joined: Jul 23, 2005
Posts: 4

PostPosted: Sat Jul 23, 2005 11:27 am    Post subject: Poor audio quality for the people I am calling. Reply with quote Back to top

I have been a Vonage customer for 4 months now. The first three where great. The last week has been TERRIBLE. The audio quality one the other end, or the person I am calling is garbled and is very hard to understand. I have called tech support and was told that my cable modem (Scientific Atlantic modem dpx 2100) was too old and could not handle the codec. Why did it work for 90 days with no problem, and now is so bad? I will have to go back to a land line. My speed test came back a 1647kbs down and 378 up, this should be enough speed to handle the Voip. Any help or suggestions would be great
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Sat Jul 23, 2005 2:01 pm    Post subject: Reply with quote Back to top

Connection speed doesn't really matter much. Latency and jitter are the real factors in determining Voip quality.

You can test your internet connection at www.testyourvoip.com .

Not sure why it would have broken all of a sudden though... is your modem leased, or do you own it?
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rschiemer
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Joined: Jul 23, 2005
Posts: 4

PostPosted: Sat Jul 23, 2005 2:14 pm    Post subject: Reply with quote Back to top

Thanks for the quick response. I currently lease the modem. I called comcast, they told me this was the newer of the 2 they are using these days. Do you really think a different modem would make a difference?
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paul248
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Sat Jul 23, 2005 2:22 pm    Post subject: Reply with quote Back to top

That modem looks ok, on paper at least... there's a chance it might not work as well as some other modems in practice, but I dunno.

Run a call to Boston on www.testyourvoip.com , view the detailed results, and post them here. There might be something useful we can gather from that info.

Also, see if your modem has a status page at http://192.168.100.1/ . Post your signal levels if you can find them there.
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rschiemer
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Joined: Jul 23, 2005
Posts: 4

PostPosted: Sat Jul 23, 2005 8:50 pm    Post subject: Reply with quote Back to top

I don't know how much information you need from the speed test.
One thing I am finding out as time goes by, the audio quality is worse during the afternoon than at night. I will try to run this test again when the sound is bad.
MOS
4.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 70.7%
Latency 0.00 0.0%
Packet Discards 0.17 20.8%
Packet Loss 0.07 8.4%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 114 ms
Packet Discards 0.7%
Packet Loss 0.3%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 6 ms
Max: 29 ms
Signaling Quality
Post-Dial Delay 62 ms
Call Setup Time 93 ms
Media Delay 203 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 114 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 4 ms
Avg: 6 ms
Max: 27 ms
Signaling Quality
Post-Pickup Delay 113 ms
Call Setup Time 129 ms
Media Delay 148 ms
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rschiemer
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Joined: Jul 23, 2005
Posts: 4

PostPosted: Sat Jul 23, 2005 8:52 pm    Post subject: Reply with quote Back to top

I did try to access the modem using the ip you gave me, the only problem is I have no idea what the user name and password is.
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Sat Jul 23, 2005 10:59 pm    Post subject: Reply with quote Back to top

Your test results look pretty good, so I doubt the problem is related to your connection. Have you tried a hard-reset on the Vonage box?:

- unplug Vonage box
- hold down reset button
- plug it back in
- wait 20 seconds
- release reset button
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