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Bill18164 Posted:
For years when I
accessed my mail
box the response I
heard was “please
enter your
...

In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40

harshal45 Posted:
Hello, I have a
105Mbps Comcast
connection. When I
make a wired
connection to
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 17, 2014 at 10:46:09

johnnyc14 Posted:
The issue you are
having is related
to your Direct TV
set-top box. From
time to time,
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 10, 2014 at 10:30:44


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rschiemer
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Joined: Jul 23, 2005
Posts: 4

PostPosted: Sat Jul 23, 2005 11:27 am    Post subject: Poor audio quality for the people I am calling. Reply with quote Back to top

I have been a Vonage customer for 4 months now. The first three where great. The last week has been TERRIBLE. The audio quality one the other end, or the person I am calling is garbled and is very hard to understand. I have called tech support and was told that my cable modem (Scientific Atlantic modem dpx 2100) was too old and could not handle the codec. Why did it work for 90 days with no problem, and now is so bad? I will have to go back to a land line. My speed test came back a 1647kbs down and 378 up, this should be enough speed to handle the Voip. Any help or suggestions would be great
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Sat Jul 23, 2005 2:01 pm    Post subject: Reply with quote Back to top

Connection speed doesn't really matter much. Latency and jitter are the real factors in determining Voip quality.

You can test your internet connection at www.testyourvoip.com .

Not sure why it would have broken all of a sudden though... is your modem leased, or do you own it?
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rschiemer
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Posts: 4

PostPosted: Sat Jul 23, 2005 2:14 pm    Post subject: Reply with quote Back to top

Thanks for the quick response. I currently lease the modem. I called comcast, they told me this was the newer of the 2 they are using these days. Do you really think a different modem would make a difference?
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Sat Jul 23, 2005 2:22 pm    Post subject: Reply with quote Back to top

That modem looks ok, on paper at least... there's a chance it might not work as well as some other modems in practice, but I dunno.

Run a call to Boston on www.testyourvoip.com , view the detailed results, and post them here. There might be something useful we can gather from that info.

Also, see if your modem has a status page at http://192.168.100.1/ . Post your signal levels if you can find them there.
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rschiemer
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Joined: Jul 23, 2005
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PostPosted: Sat Jul 23, 2005 8:50 pm    Post subject: Reply with quote Back to top

I don't know how much information you need from the speed test.
One thing I am finding out as time goes by, the audio quality is worse during the afternoon than at night. I will try to run this test again when the sound is bad.
MOS
4.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 70.7%
Latency 0.00 0.0%
Packet Discards 0.17 20.8%
Packet Loss 0.07 8.4%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 114 ms
Packet Discards 0.7%
Packet Loss 0.3%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 6 ms
Max: 29 ms
Signaling Quality
Post-Dial Delay 62 ms
Call Setup Time 93 ms
Media Delay 203 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 114 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 4 ms
Avg: 6 ms
Max: 27 ms
Signaling Quality
Post-Pickup Delay 113 ms
Call Setup Time 129 ms
Media Delay 148 ms
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rschiemer
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Joined: Jul 23, 2005
Posts: 4

PostPosted: Sat Jul 23, 2005 8:52 pm    Post subject: Reply with quote Back to top

I did try to access the modem using the ip you gave me, the only problem is I have no idea what the user name and password is.
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Sat Jul 23, 2005 10:59 pm    Post subject: Reply with quote Back to top

Your test results look pretty good, so I doubt the problem is related to your connection. Have you tried a hard-reset on the Vonage box?:

- unplug Vonage box
- hold down reset button
- plug it back in
- wait 20 seconds
- release reset button
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