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kdf55 Posted:
No. It is a 2 year
contract that you
are locked in to.
The first year is
discounted,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 26, 2015 at 11:25:40

breetlee Posted:
I am thinking
about having a
family member get
DirecTV. The
$29.99 plan looks
good,
...

In The Forum:
The Cafeteria - Any Non Vonage Topic
Topic:
Ethical Business Billing
On Feb 23, 2015 at 01:40:36

markayash Posted:
I am new to vonage
in this position
but having a
problem with the
clock not syncing.
...

In The Forum:
Vonage
Topic:
help with NTP
On Feb 18, 2015 at 09:22:27

yalmaz Posted:
I'll have to try
it again only next
time reducing my
bandwidth to the
minimum. Maybe
...

In The Forum:
VoIP Feature Wish List
Topic:
Cascading call-forwarding on several Vonage lines
On Feb 16, 2015 at 01:06:04

junobel152 Posted:
Vonage Voicemail
https://commun
ity.vonage.com/res
ources/be27765f5d/
summary
...

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Topic:
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On Feb 13, 2015 at 12:54:40

junobel152 Posted:
...
In The Forum:
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Topic:
Block those unwanted calls to your Vonage line
On Feb 13, 2015 at 12:48:33

junobel152 Posted:
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In The Forum:
Vonage
Topic:
Vonage announces call blocking coming soon!
On Feb 12, 2015 at 13:46:05

junobel152 Posted:
...
In The Forum:
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Topic:
Any Rumors Yet on Call Blocking Feature?
On Feb 12, 2015 at 13:41:08

junobel152 Posted:
...
In The Forum:
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Topic:
Any Rumors Yet on Call Blocking Feature?
On Feb 12, 2015 at 13:35:36

HBK Posted:
I would take this
request seriously
as it would only
cost me 20 dollars
more to go
...

In The Forum:
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Topic:
Iphone App - WIFI support for PDAs
On Feb 10, 2015 at 23:29:56


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rschiemer
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Joined: Jul 23, 2005
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PostPosted: Sat Jul 23, 2005 11:27 am    Post subject: Poor audio quality for the people I am calling. Reply with quote Back to top

I have been a Vonage customer for 4 months now. The first three where great. The last week has been TERRIBLE. The audio quality one the other end, or the person I am calling is garbled and is very hard to understand. I have called tech support and was told that my cable modem (Scientific Atlantic modem dpx 2100) was too old and could not handle the codec. Why did it work for 90 days with no problem, and now is so bad? I will have to go back to a land line. My speed test came back a 1647kbs down and 378 up, this should be enough speed to handle the Voip. Any help or suggestions would be great
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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Sat Jul 23, 2005 2:01 pm    Post subject: Reply with quote Back to top

Connection speed doesn't really matter much. Latency and jitter are the real factors in determining Voip quality.

You can test your internet connection at www.testyourvoip.com .

Not sure why it would have broken all of a sudden though... is your modem leased, or do you own it?
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rschiemer
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Posts: 4

PostPosted: Sat Jul 23, 2005 2:14 pm    Post subject: Reply with quote Back to top

Thanks for the quick response. I currently lease the modem. I called comcast, they told me this was the newer of the 2 they are using these days. Do you really think a different modem would make a difference?
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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Sat Jul 23, 2005 2:22 pm    Post subject: Reply with quote Back to top

That modem looks ok, on paper at least... there's a chance it might not work as well as some other modems in practice, but I dunno.

Run a call to Boston on www.testyourvoip.com , view the detailed results, and post them here. There might be something useful we can gather from that info.

Also, see if your modem has a status page at http://192.168.100.1/ . Post your signal levels if you can find them there.
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rschiemer
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PostPosted: Sat Jul 23, 2005 8:50 pm    Post subject: Reply with quote Back to top

I don't know how much information you need from the speed test.
One thing I am finding out as time goes by, the audio quality is worse during the afternoon than at night. I will try to run this test again when the sound is bad.
MOS
4.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 70.7%
Latency 0.00 0.0%
Packet Discards 0.17 20.8%
Packet Loss 0.07 8.4%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 114 ms
Packet Discards 0.7%
Packet Loss 0.3%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 0 ms
Avg: 6 ms
Max: 29 ms
Signaling Quality
Post-Dial Delay 62 ms
Call Setup Time 93 ms
Media Delay 203 ms

MOS Analysis FROM Boston To You
MOS analysis chart
Media Quality
MOS
4.4 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.57 96.8%
Latency 0.00 0.0%
Packet Discards 0.02 3.2%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 114 ms
Packet Discards 0.1%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss
Jitter
Min: 4 ms
Avg: 6 ms
Max: 27 ms
Signaling Quality
Post-Pickup Delay 113 ms
Call Setup Time 129 ms
Media Delay 148 ms
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rschiemer
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Joined: Jul 23, 2005
Posts: 4

PostPosted: Sat Jul 23, 2005 8:52 pm    Post subject: Reply with quote Back to top

I did try to access the modem using the ip you gave me, the only problem is I have no idea what the user name and password is.
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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Sat Jul 23, 2005 10:59 pm    Post subject: Reply with quote Back to top

Your test results look pretty good, so I doubt the problem is related to your connection. Have you tried a hard-reset on the Vonage box?:

- unplug Vonage box
- hold down reset button
- plug it back in
- wait 20 seconds
- release reset button
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