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tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

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Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30

HildBeft Posted:
You can recollect
password by
connecting the
router to your pc
and open the
browser
...

In The Forum:
Hard Wiring - Installation
Topic:
How to arrive at wifi password?
On Oct 20, 2016 at 05:05:49

HildBeft Posted:
Great tips..
Thanks for sharing
...

In The Forum:
Hard Wiring - Installation
Topic:
How to have Vonage and another land line?
On Oct 20, 2016 at 04:55:03

massrman Posted:
The devices are
available at
different price
margins , please
share your
estimated
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Sep 30, 2016 at 00:48:03

massrman Posted:
Hi these are most
commonly used SIP
PBX interops and
their
configuration
guides,
...

In The Forum:
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Topic:
IP PBX for small business
On Sep 30, 2016 at 00:37:45

Sammy00 Posted:
Has anyone setup a
W52p phone for
vonage? I have
a W52p with two
wireless handsets,
...

In The Forum:
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Topic:
W52p Setup
On Aug 30, 2016 at 10:38:01

James44 Posted:
Hi, I am
looking for a good
Sip Trunking
provider in
Canada. they
should offer
...

In The Forum:
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Topic:
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On Jul 17, 2016 at 23:42:46


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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » LNP – Local Number Portability
Author Message
stettin
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Joined: Jul 22, 2005
Posts: 7

PostPosted: Thu Jul 21, 2005 11:46 pm    Post subject: About to lose my number... No new info since May 15th Reply with quote Back to top

I signed up with Vonage because I wanted to be able to bring my number to my new house when I moved at the end of June. I am a current Verizon customer in Marion IL and moving to Carbondale IL I would end up having to change my number which I use for my small business I run on the side. My lease ends on July 31st where my number is currently physically installed. I checked toward the end of June and some rep said the transfer was supposed to take place on the 24th or so and on the 26th nothing had happened so I called in. They had no record of any transfer or contact with the carrier. After numerous calls to Verizon (which said they had no requests and to contact Vonage) and calling Vonage countless times I am still at square one. I currently have a verizon cell phone which I am planning on porting over to IL and requesting a number port from landline to cell if I get no word by monday. I think 2 months is enough to get at least some type of ETA or confirmation that the order was even placed properly. I sure wish I had done a search on the forums to see all the headaches that are happening. Anyway I had 2 phonecalls today to Vonage and was given _another_ ticket number this afternoon saying someone would "get in touch" with me Tuesday about the escalation. Unfortunately tuesday will be too late, my number transfer from AZ to IL (yes I have had an AZ number for 2 years living in IL) will take 48hrs or so, and once that is done the number port from Verizon to Verizon wireless should take from 1-6hrs. I really would love to keep Vonage service but unless I have my number it isn't much use to me except to call out for long Distance. Vonage doesnt have the 618 area code, so anyone calling me would have to pay long distance to call me (I'm not using the unlimited plan, I don't use the phone that much).

Overall I have probably spent a good 3 or more hours on hold or talking to a rep, all counting against my minutes, good thing they started crediting me for service this month or I'd be asking for those calls to be taken off.

I've seen the sticky recommending cancelling/resubmitting, but with just 10 days left on my lease I can't afford to gamble. Hopefully somethign will come up by monday, I hope everyone else has better luck than me.
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stettin
New Forum Member
New Forum Member


Joined: Jul 22, 2005
Posts: 7

PostPosted: Fri Jul 22, 2005 7:28 pm    Post subject: Reply with quote Back to top

Dear Nathan,

I am contacting you in regards to your number transfer. We did
receive your request however we currently do not offer number
portability in your local area. We are continually expanding our
market availability and plan to offer this option for all of our
customers.

We truly apologize for this inconvenience. If you wish to cancel the
port, your assigned temporary virtual number can then become your
permanent number.

Also, because your transfer has passed the initial 20 business days,
please either reply to this e-mail or contact our billing department
if you wish to request credit for the delay.

If you have any questions, please do not hesitate to contact us.

Sincerely,

LNP Department
1-866-496-6359
----------------------------------------------------------------------------------

Gee thanks, It would have been nice of the representative to tell me LNP's weren't available in my area. On the contrary, I was told they WERE. Also the fact that it took 2 months, countless phonecalls and emails to get them to tell me this is unacceptable. Buyer be warned.
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VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Jul 22, 2005 11:05 pm    Post subject: Reply with quote Back to top

Did you try the electronic eLOA service? Many reports of that working far better than the old system Vonage was using.
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stettin
New Forum Member
New Forum Member


Joined: Jul 22, 2005
Posts: 7

PostPosted: Sat Jul 23, 2005 11:47 pm    Post subject: Reply with quote Back to top

The number check on the website now lists my number as "non portable". Plus even though if it said it was portable, I only have 7 days left on my lease then I have to pull my number. There is no way it would go through, so basically I was given he runaround for 2 months, I could have had my # on my cell 2 months ago and saved about 100 in landline fees and 100+ in Vonage fees.
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ZipZilla
Full Forum Member
Full Forum Member


Joined: Jul 08, 2005
Posts: 67

PostPosted: Sun Jul 24, 2005 8:23 pm    Post subject: Reply with quote Back to top

stettin wrote:
The number check on the website now lists my number as "non portable". Plus even though if it said it was portable, I only have 7 days left on my lease then I have to pull my number. There is no way it would go through, so basically I was given he runaround for 2 months, I could have had my # on my cell 2 months ago and saved about 100 in landline fees and 100+ in Vonage fees.


Your story is a cautionary tale for me. I'm going to give Vonage their 20 business days, perhaps even a few weeks after that, but then I'm pulling the plug.

I'm simply not saving any money if I'm paying for two telephone services.
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stettin
New Forum Member
New Forum Member


Joined: Jul 22, 2005
Posts: 7

PostPosted: Tue Jul 26, 2005 8:38 pm    Post subject: Reply with quote Back to top

I wouldn't have been so mad had there been any real communication in 2 months. It should not take them 2 months to finally figure out my number was not portable. That should have been disclosed on signup and I would have chosen not to sign up at all. Now I am waitng for my 5-10 business days for my # to transfer to my cell (gambling and hoping my old apartment doesn't get leased out right away and someone hooks up a phone and trys to call china). Overall though I have to say that the "technology" works just fine. I've talked to my grandma over the phone for 30mins or more with no problems, its the "service" that ****, and if you are getting a new number that isn't an issue, just the transfers appear to have no communication.
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