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timeshifter
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Joined: Jan 23, 2004
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PostPosted: Fri Jan 23, 2004 3:21 pm    Post subject: Buzz and hum coming from Motorola Voice Terminal -- help! Reply with quote Back to top

I'm getting a lot of buzz and hum from my Vonage line. Before you start thinking about Voip, bandwith, routers, etc. etc. let me stop you. The noise is there before any of that stuff comes into play.

The noise is present before I dial. If I pick up the phone and dial one digit, it's there. If I make a call, it's there. If I unplug the ethernet cable and just pick up a dead line, it's there. I can move the voice terminal adapter to another room. Plug the adapter into the AC power and the phone into the adapter, the noise is there. Of course I get no dialtone as I'm not hooked up to the network.

I can take the same phone and cord and hook it up to:
- my regular phone line, clear as a bell
- ISDN adapter at work with POTS port, no noise.
- ISDN adapter that I used years ago (Motorola Bitsurfr Pro) and it was fine back then, used it as my main line for years, never any problem.

I discussed this with Vonage tech support and they sent me a new adapter. It's exactly the same.

I brought all the stuff to work with me, thinking it was an AC line noise or something. Same problem.

The noise is less noticeable with other phones, but it's still worse than what it should be. I would expect the line to be completely silent. You're only talking about a local loop of 3 feet! The phone company stretches copper wire for miles and can provide a clean signal.

I'm using an AT&T Two Line 742 telephone just like this one on ebay. (I've tried fresh batteries too, in case you're wondering, no difference). My Voice Terminal is the Motorola VT1005V.

Any ideas before I call Vonage again?
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artin
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PostPosted: Fri Jan 23, 2004 4:49 pm    Post subject: Reply with quote Back to top

Did Vonage send you a new power supply with that replacement Motorola unit or did they just send the box?
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timeshifter
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PostPosted: Fri Jan 23, 2004 5:02 pm    Post subject: Reply with quote Back to top

They sent a whole new unit, including power supply. I did at first hook up the new box using the old power supply. Then switched to the new one when it still sounded bad.
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timl2k4
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Joined: Jan 18, 2004
Posts: 33

PostPosted: Fri Jan 23, 2004 5:57 pm    Post subject: Re: Buzz and hum coming from Motorola Voice Terminal -- help Reply with quote Back to top

timeshifter wrote:
I'm getting a lot of buzz and hum from my Vonage line. Before you start thinking about Voip, bandwith, routers, etc. etc. let me stop you. The noise is there before any of that stuff comes into play.

The noise is present before I dial. If I pick up the phone and dial one digit, it's there. If I make a call, it's there. If I unplug the ethernet cable and just pick up a dead line, it's there. I can move the voice terminal adapter to another room. Plug the adapter into the AC power and the phone into the adapter, the noise is there. Of course I get no dialtone as I'm not hooked up to the network.

I can take the same phone and cord and hook it up to:
- my regular phone line, clear as a bell
- ISDN adapter at work with POTS port, no noise.
- ISDN adapter that I used years ago (Motorola Bitsurfr Pro) and it was fine back then, used it as my main line for years, never any problem.

I discussed this with Vonage tech support and they sent me a new adapter. It's exactly the same.

I brought all the stuff to work with me, thinking it was an AC line noise or something. Same problem.

The noise is less noticeable with other phones, but it's still worse than what it should be. I would expect the line to be completely silent. You're only talking about a local loop of 3 feet! The phone company stretches copper wire for miles and can provide a clean signal.

I'm using an AT&T Two Line 742 telephone just like this one on ebay. (I've tried fresh batteries too, in case you're wondering, no difference). My Voice Terminal is the Motorola VT1005V.

Any ideas before I call Vonage again?


I think I get this too. It sounds, for lack of a better term, like circuitry noise. It's similar to what you would hear on really bad sound cards from PCs 5-10 years ago, sound cards with poorly designed analog signal paths. However perhaps it is less noticeable on my phone because I didnt think much about until I read this post, I'll have to listen to it again to decide how annoying it is or isn't on my motorola. I'll get back on this.
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timeshifter
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Joined: Jan 23, 2004
Posts: 9

PostPosted: Thu Jan 29, 2004 1:24 pm    Post subject: Reply with quote Back to top

Spoke with a native english-speaking customer support rep. His conclusion -- my phone is not compatible. Need to try a different phone with it. They do know of some phones that have problems. We are using a different phone now. While better, not great. The underlying hum, buzz and noise is still there, just not as noticeable.

My conclusion -- the quality of the Motorola voice adapter is sub-par.
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wesleysh
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PostPosted: Fri Jan 30, 2004 7:01 am    Post subject: RE: Buzz & Hum Reply with quote Back to top

I am experiencing the same noise problems on my current Voip line.

It was GREAT up until a few days ago. Awaiting reply from service.
gfoulks
Vonage Forum Master
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Joined: Jan 18, 2004
Posts: 243

PostPosted: Fri Jan 30, 2004 7:20 am    Post subject: Reply with quote Back to top

timeshifter wrote:
Spoke with a native english-speaking customer support rep.


Now why did you have to say this? Sad
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PostPosted: Mon Feb 09, 2004 3:10 pm    Post subject: Reply with quote Back to top

I have the same problem and can provide more info:

I live in an area with very frequent blackouts. So we have a device called an inverter, which powers the house when the power goes out. The inverter does not produce a normal sinusoidal wave for its electricity - its sligthly dirty.

Whenever I'm on the inverter, I get the buzzing noise. This happens for both the motorola and the previous cisco boxes I had.

1) are you plugged in via a UPS? That might be the cause
2) your local powerco is likely not delivering as clean electricity as it could

The problem is both the motorola and cisco boxes are not anywhere near as tolerant with electrical issues as they should be. I have a packet8 box and it does not have this problem.
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