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justwarner Posted:
Hi guys,  I
plan to install a
new in-house PBX,
but I'm not secure
in my knowledge,
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10

HtomSirveaux Posted:
Rather than be
long and wordy,
I'll get right to
the point(s): -
Have had VDV23
...

In The Forum:
Vonage
Topic:
VDV23 - Max Upstream?
On Jun 10, 2014 at 18:18:46

revrob Posted:
I've only just
signed up for
Vonage service a
couple of days ago
and set up the kit
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On May 22, 2014 at 16:45:07

dconnor Posted:
Try: MODEM
->SWITCH V->
BROWSER ->
-> VONAGE
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 18, 2014 at 12:31:40

harshal45 Posted:
Hello, I have a
105Mbps Comcast
connection. When I
make a wired
connection to
...

In The Forum:
Vonage
Topic:
Internet via Vonage is only 50Mbps
On May 17, 2014 at 10:46:09

johnnyc14 Posted:
The issue you are
having is related
to your Direct TV
set-top box. From
time to time,
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 10, 2014 at 10:30:44

TimothyM Posted:
It is strange
issue and hear it
first time. :eek:
This may be
the problem of
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On May 03, 2014 at 01:30:33


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ralphf
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Joined: Jul 21, 2005
Posts: 7
Location: Beverly, MA

PostPosted: Thu Jul 21, 2005 10:56 pm    Post subject: no dial tone on WRTP54G Reply with quote Back to top

I activated my account on July 7th and had no problems until today. So I had one week of good service. When I tried to use my phone today I could not get a dial tone. I spent over 3 hours with Vonage technicians to no avail. I even learned the username and password to reset the Vonage default factory settings but still not dial tone. I am totally disappointed. I had high hopes for this technology even to the point where I was thinking about disconnecting my "real" phone. I even own stocks with companies that support this technology. Imagine not having a dial tone for 1 day on a verizon line? If anyone would like to lift my spirits here's my situation. The blue light on the phone 1 port is steady. When I called my phone voicemail picked up and I was able to playback message online. When I called the phone rang on my cellphone but not at home. I figured out that if the phone port lights blinks this means you have a voicemail message. This is not explained in the user manual. Guess the time is not right for this technology si I'll need to hang on to my "real" phone!
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reebok
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Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Fri Jul 22, 2005 8:48 am    Post subject: Reply with quote Back to top

are you sure the phone light blinking means new message? this is not the case in any of the other devices, and has always meant that either the line is in use, or if both are blinking at the same time, that it is trying to connect to the Vonage server but can't. I highly doubt this has changed, especially since the manual states it does exactly what I said.
need to know: network setup, isp, exactly what the phone light(s) are doing, why does it ring your cell phone (do you have simulring set up or is it your network availability number?) and of course make sure it's not set up to instantly forward to your cell phone (doesn't sound like it is, but just trying to cover all the bases)

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ralphf
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New Forum Member


Joined: Jul 21, 2005
Posts: 7
Location: Beverly, MA

PostPosted: Fri Jul 22, 2005 9:13 am    Post subject: Reply with quote Back to top

I also read what you read in the manual about the blinking light on the phone port. But all I can tell you is the minute I got through viewing and listening to my voicemail on line the light went steady blue. I tried this 2 times. Maybe it's one of those unannounced enhancements.All the lights are now steady blue except an ocassional flash when router and modem are communicating. I'm still without dial tone and really don't know where to turn except to wait for my replacement router to arrive on Monday. I guess we get what we pay for! Free but crappy router with phone jacks!! Does anyone know of a good router with phone jacks other than Linksys/Vodaphone? I used the Linksys BEFW11S4 for several years without any problems. But I was wooed by the deal and opted to upgrade for free. What good is free if the router does not work as advertised. In my entire long life and I am now a senior citizen, I have not been this long without a dial tone for a phone. I hate to lament but I'm really disappointed!!
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ralphf
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New Forum Member


Joined: Jul 21, 2005
Posts: 7
Location: Beverly, MA

PostPosted: Fri Jul 22, 2005 9:20 am    Post subject: Reply with quote Back to top

Couple of things I forgot to mention. I'm using DSL and Verizon is my ISP. Running windows xp pro with sp 2. Router appears to be woking ok both direct and wireless functions.
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taylor2767
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: May 05, 2005
Posts: 400

PostPosted: Fri Jul 22, 2005 9:31 am    Post subject: Reply with quote Back to top

Have Vonage Tech support switch your phone ports and see if that makes any difference.
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ralphf
New Forum Member
New Forum Member


Joined: Jul 21, 2005
Posts: 7
Location: Beverly, MA

PostPosted: Fri Jul 22, 2005 9:37 am    Post subject: Reply with quote Back to top

Already changed ports yesterday but still no dial tone. I may reset to factory settings one more time as a last gasp.
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ralphf
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New Forum Member


Joined: Jul 21, 2005
Posts: 7
Location: Beverly, MA

PostPosted: Mon Jul 25, 2005 3:14 pm    Post subject: Reply with quote Back to top

I received my new router today and finally have my dial tone back. But I'm not so sure it was the router. At first the new router would not give me a dial tone. I worked with Vonage technician and she did all she possible could. We then started to switch phones with no luck. Then I got a bright idea that the only variable I hadn't explored was the phone cord connecting my phone to the router. I tried a new one and lo and behold I got a dial tone. Now I need some of you experts out there to help me out. I inspected the phone cords and discovered that the cord with 2 wires worked while the one with 4 wires did not work. What is difference and why would one work and not the another. Both cords worked ok as a regular phone when plugged into my wall jack. Any thoughts?????
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