Transferring from Sage Telecom

Posts: 13 · Posted: Thu Jul 21, 2005 7:09 pm Post subject: Transferring from Sage Telecom

Keeping Your Phone Number Status History
Status History for: 1262*******

Current Status: Transfer Completed Temp Virtual Number : 12622440806 Transfer Date: July 12, 2005

Updated Date: Number Transfer Progress History: Required Action
April 2, 2005 Awaiting Letter of Authorization
April 19, 2005 Letter of Authorization (LOA) Received
April 19, 2005 Transfer Sent to Carrier
July 11, 2005 Carrier Approved Transfer
July 13, 2005 Completed LNP Transfer

Almost 3 months to the day..

You have to return half of the front page of Sage's phone bill when you send in your payment. That's why there is a lapse between Awaiting LOA and LOA received.

I e-mailed Vonage twice asking for updates and they promptly responded. The third time I called instead of e-mail.
They checked the status of my LNP and opened a inquiry. They also gave me a months credit on my bill without me even asking.

Six days later the transfer of my number was complete.
I haven't had any problems with the router, voicemail or caller ID.

The only issue I am having, and I don't believe it is Vonages problem, is that when my wife calls home from work she always gets a busy. Even when no one is home. I think it is a fast busy and the company they are getting their phone service isn't allowing calls to Vonage.
She went next door and called from their phone and it works OK..
I have no problem from any phone that I have called from.

Posts: 8 · New Forum Member Joined: Jun 07, 2004 Posts: 8

I actually transferred from Sage Telecom as well. Took almost the exact same amount of time, 3 months.

Posts: 2 · New Forum Member Joined: Dec 05, 2005 Posts: 2

I just started the transfer process with Vonage and Sage.

Vonage kept replying that Sage had a PIC "freeze" on the account and that I would need to get them to remove that freeze before the transfer could happen.

I would call Sage Customer Service to get the freeze removed and they would swear that they do not even do PIC freezes.

While I was on-hold waiting for Sage Customer Support, I Google'd "Sage Telecom Freeze" and found a document regarding a hearing and proposed rule making before the Public Utility Commission of Texas and this document discussed "freezes" in quite a bit of detail and even included proposed forms for requesting such freezes.

Sage Customer Service comes back on and swear they don't even do freezes. I mention the PUC document I am reading on the web. Sorry, they can't help me remove something that is not there.

I ask to talk to a supervisor...while on hold again, I fire off a reply to Vonage Number Transfer and explain that Sage is once again telling me (for the third time) that they don't have a freeze on my account. Vonage says they do. Sage says they don't. Obviously nothing can happen with my transfer until this issue is resolved.

Sage Supervisor comes on the line. Claims once again that they don't even do freezes, that they are "illegal" (B.S.) and that there is nothing they can do to help me. I ask the supervisor if I can talk to THEIR supervisor. Nope. Not currently available. Will call me tomorrow.

Wow...

30 minutes later I get a reply from Vonage Number Transfer that my transfer is now moving ahead.

At this point I don't know if Sage actually had a freeze and if they lifted it because of my persistence or if my frustrated email to Vonage Number Transfer made it to a person that maybe figured out there really was no freeze after all. Regardless...theoretically this step of the process is now behind me and the transfer clock is ticking...we'll see how long it takes to actually make the transfer happen.

Kris

Posts: 5 · New Forum Member Joined: Dec 10, 2005 Posts: 5

Well, mine only took 9 days from Sage Telecom in Allen, TX. Maybe they are getting better.

Posts: 2 · New Forum Member Joined: Dec 05, 2005 Posts: 2

How do you know when the transfer actually occurs?

Do you receive some kind of notification from either Vonage or Sage?

I call forwarded my real number to my temporary Vonage number so that Vonage would actually be useful during the transition and I hoped that when the transition actually occurred it would be totally transparent to all concerned.

Kris

Posts: 5 · New Forum Member Joined: Dec 10, 2005 Posts: 5

Vonage will send you an email once Sage releases the # with a date that Vonage will perform the actual switch (usually a day or two after Sage releases it).