What seems to be random network connectivity loss

Posts: 243 · Vonage Forum Master Joined: Jan 18, 2004 Posts: 243

I was wondering if anybody using a cable modem has experienced this little issue.

While I was online tonight I noticed that twice my network connection was lost. I saw the little bubble come up saying that the network was disconnected and it cycled back up again just as quickly as it went down.

Is this a known issue and is corrected by some kind of setting in the ATA?

I've never seen this kind of behavior until I introduced the ATA to my network. Like I said it's only happed twice in the past hour and a half but it could be a issue later when I connected to my office via VPN.

Thanks,
Greg

Posts: 33 · Vonage Forum Junior Joined: Jan 18, 2004 Posts: 33

No problems here, but I dont have my ATA in front of my router.

Posts: 44 · Full Forum Member Joined: Jan 12, 2004 Posts: 44

timl2k4 wrote:

No problems here, but I dont have my ATA in front of my router.

Same here...ATA is behind my Linksys BEFW11S4 because I didn't wanna have issues with my work's VPN...no issues at all...been online with Vonage for 7 days now (even did a 55 min conf call yesterday and no issues at all)

Posts: 83 · Vonage Forum Senior Joined: Nov 16, 2003 Posts: 83

gfoulks wrote:

I was wondering if anybody using a cable modem has experienced this little issue.

While I was online tonight I noticed that twice my network connection was lost. I saw the little bubble come up saying that the network was disconnected and it cycled back up again just as quickly as it went down.

Is this a known issue and is corrected by some kind of setting in the ATA?

I've never seen this kind of behavior until I introduced the ATA to my network. Like I said it's only happed twice in the past hour and a half but it could be a issue later when I connected to my office via VPN.

Thanks,
Greg

Try putting the VT1005 downstream from the router as has been posted many times.

Posts: 243 · Vonage Forum Master Joined: Jan 18, 2004 Posts: 243

I'm not using a router yet. Right now the ATA is connected like this.

Intenet->Cable Modem->ATA-> PC

Later I'll be adding a Wireless Router and Wireless bridge

Internet->Cable Modem->wireless router

Wireless usb adapter->PC

Wireless Ethernet Bridge->ATA

Greg

Posted: Fri Jan 23, 2004 12:52 pm Post subject:

Greg;
As Maniac8888 stated, the ATA must be behind the router. My initial install had the ATA in front of the router, and I lost my internet connection several times a day. After putting it behind the router and setting port forwarding, absolutly ZERO problems. No resets. No lost connection. Voice quality is great.

Here's my setup:
ISP-Comcast (2600down/245up)
Modem-Motorola Surfboard (SB4100)
Router-Linksys BEFW11S4

From there, the router feeds 3 PCs, 2 laptops, and the ATA

Posts: 243 · Vonage Forum Master Joined: Jan 18, 2004 Posts: 243

well as soon as my router comes in I'll be sure to do as you outlined. right now this is the only way to do this.

Posts: 44 · Full Forum Member Joined: Jan 12, 2004 Posts: 44

gfoulks wrote:

well as soon as my router comes in I'll be sure to do as you outlined. right now this is the only way to do this.

Welp it's gotta be 1 of 2 things...one the ATA is having issues which you'll be able to check once the router comes in and you place it behind the router...if your computer stays online but you drop your vonage service then I'd say the ATA was bad...if everything keeps dropping I'd say it's your ISP's issue

Posts: 33 · Vonage Forum Junior Joined: Jan 18, 2004 Posts: 33

gfoulks wrote:

well as soon as my router comes in I'll be sure to do as you outlined. right now this is the only way to do this.

Well, you defintely should not be required to have a router to get good vonage. I'm suprised no one has responed with similar problems. If you call Vonage customer support, I think you are taking a chance, but I'd give them a call and cross your fingers in hopes that you get someone knowledgable who can solve your problem.

Posts: 15 · Vonage Forum Associate Joined: Jan 23, 2004 Posts: 15

Currently I have my MTA in front of my router but I seem to be having some problems.

Before we moved I tried hooking the MTA to one of my router ports. I found when I loaded a web page I could hear a click or a quick spike of noise or distortion on the phone. But before the move I had DSL which was at best 768/128. Now I have cable internet which is more like 2200/250 so hopefully it will work better.

I'm using the netgear MR812v2 router. I also have a Linksys BEFW11S4 (I think). Any thoughts on which router would be best? Or any tips on how to maintain good voice quality with the MTA hooked up to a router port rather than in front of the router?