I am new to this great forum, but have been a Vonage user since May 2004.
For at least the past 5 months or so, I've had an issue with the caller ID time on my phones. I have a Uniden Tru-8885 (I think) phone system with 3 extra handsets. My Vonage box is the old VT1005.
Whenever I receive a call, the timestamp on the caller ID is always exactly 3 hours early. I.E., if someone calls me at 11:00am, the caller ID says 8:00am. Now, when that person calls, my phone says the correct time (11:00am) and when I check my Vonage dashboard on the web, it lists the correct time of the call. I also verified that I have the correct time zone selected in the Vonage system (Central US).
The only thing I can think of attributing this to is the Vonage box. Perhaps it is for some reason sending the incorrect time to the Uniden base? I can't think of another reason that my handset says 11:00 on it when I answer it (and keeps the correct time of couse) and then my CID says 8:00.
Any tips? Should I look into getting a replacement for the VT1005? Or does it perhaps have it's own menu somewhere that I can set the correct time?
I have had the same problem not too long ago. To fix it I had to call CS, as nothing else I did worked. Changing the timezone on the dashboard did nothing. Changing the timezone on the RT31P2 did nothing also.
I have the problem back and again need to call CS once more.
_________________ Comcast Cable > Motorola Surfboard > WRT54GL (Tomato) > RT31P2 Vonage customer since March 2005
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