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dmk1974
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PostPosted: Wed Jul 20, 2005 1:23 pm    Post subject: Caller ID Time - Off by 3 hours??? Reply with quote Back to top

Hello,

I am new to this great forum, but have been a Vonage user since May 2004.

For at least the past 5 months or so, I've had an issue with the caller ID time on my phones. I have a Uniden Tru-8885 (I think) phone system with 3 extra handsets. My Vonage box is the old VT1005.

Whenever I receive a call, the timestamp on the caller ID is always exactly 3 hours early. I.E., if someone calls me at 11:00am, the caller ID says 8:00am. Now, when that person calls, my phone says the correct time (11:00am) and when I check my Vonage dashboard on the web, it lists the correct time of the call. I also verified that I have the correct time zone selected in the Vonage system (Central US).

The only thing I can think of attributing this to is the Vonage box. Perhaps it is for some reason sending the incorrect time to the Uniden base? I can't think of another reason that my handset says 11:00 on it when I answer it (and keeps the correct time of couse) and then my CID says 8:00.

Any tips? Should I look into getting a replacement for the VT1005? Or does it perhaps have it's own menu somewhere that I can set the correct time?

Thanks!!!
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arcking
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Joined: Apr 29, 2005
Posts: 497

PostPosted: Wed Jul 20, 2005 1:29 pm    Post subject: Reply with quote Back to top

Quote:
I also verified that I have the correct time zone selected in the Vonage system (Central US)

How did you do this? Vonage keeps your time zone in 3 places.

See this thread:
http://www.vonage-forum.com/ftopic6944.html
Quote:
I have had the same problem not too long ago.
To fix it I had to call CS, as nothing else I did worked.
Changing the timezone on the dashboard did nothing.
Changing the timezone on the RT31P2 did nothing also.

I have the problem back and again need to call CS once more.

_________________
Comcast Cable > Motorola Surfboard > WRT54GL (Tomato) > RT31P2
Vonage customer since March 2005
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dmk1974
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Joined: Jul 20, 2005
Posts: 4

PostPosted: Wed Jul 20, 2005 3:12 pm    Post subject: Reply with quote Back to top

Called Vonage tech support and they called back confirming the fix within 2 hours. They said my adapter was set to Alaska time. Very satisfied.
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