Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
GoonKast Posted:
If we desire to
ascertain how
near, apparently,
a lens would bring
the satellite
...

In The Forum:
Vonage
Topic:
Last Trailer camper for sale in ill
On Apr 24, 2014 at 23:37:31

GoonKast Posted:
Now, if, in place
of the unknown
characters, we
leave blank
spaces, or
substitute
...

In The Forum:
Vonage
Topic:
Free bonus anna hayes earth history
On Apr 24, 2014 at 21:04:05

GoonKast Posted:
But suddenly she
gave a happy
laugh. flomax
costco price
cheapest vepesid
without
...

In The Forum:
Vonage
Topic:
News oxiracetam vs piracetam
On Apr 24, 2014 at 18:32:55

GoonKast Posted:
I rushed to its
deadly brink.
side effects
coumadin
zyprexa buy The
two lived
...

In The Forum:
Vonage
Topic:
Ask for bed bath gift registry
On Apr 24, 2014 at 15:47:19

Gurdevis Posted:
does viagra work
as well as viagra
add.cgi viagra
online viagra
on sale online
...

In The Forum:
Vonage
Topic:
Order brand viagra no prescription
On Apr 24, 2014 at 15:23:37

GoonKast Posted:
Till soon a dense
fog enveloped the
ship and all
around her. buy
cheap desyrel
...

In The Forum:
Vonage
Topic:
Hot champagne cream sauce
On Apr 24, 2014 at 11:27:41

GoonKast Posted:
He looked
contemptuously
from one to the
other of these two
underpaid flatfeet
...

In The Forum:
Vonage
Topic:
Ask for class rep slogans
On Apr 24, 2014 at 07:50:05

GoonKast Posted:
For your sake in
the first, and
then for the sake
of humanity.
cheap amoxil no
...

In The Forum:
Vonage
Topic:
Ask for coonhound bloodline
On Apr 24, 2014 at 04:57:36

GoonKast Posted:
I really thought
he would have
fallen into
convulsions.
purchase flomax
cheap
...

In The Forum:
Vonage
Topic:
Last iron man suit blueprints
On Apr 24, 2014 at 01:17:04

Sodrilus Posted:
viagra 10mg or
20mg occupation
viagra online
buy viagra doctor
online
...

In The Forum:
Vonage
Topic:
Grouping subtraction chintzy tablets
On Apr 24, 2014 at 00:33:49


Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
julesf1
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 28, 2005
Posts: 10

PostPosted: Wed Jul 20, 2005 12:24 pm    Post subject: WRT54GP2 Poor voice quality, people say we sound like robots Reply with quote Back to top

Ok folks. I need your help and hopefully someone from Vonage is watching this forum. Since getting the service I have had poor voice quality on the line. People say we sound like robots etc etc. Have called Vonage several times and just get the heavy breathing guy (everytime for some reason) that tries to help but does not really know what he is talking about and always has to get his supervisor who he will never put me on the phone with. I am running comcast high speed cable internet and the Linksys WRT54GP2 router. Have called Comcast and speed is excellent doing trace route tests. Have called Linksys and they see nothing wrong with the router. Took two [phone calls to beg someone at Vonage to push a software update and even tried Line 2 on my router. They had me do 2 or 3 tests and still bad. This morning swapped my phone cable and cat 5 cable between cable modem and router and still totally poor quality. Have tried adjusting bandwidth etc and still no luck. I have 5.8 ghz panasonic phones which are not the problem. I'm trying one last time through this forum to get help and if no luck by tomorrow then I'm moving to ATT call vantage. Or someone else if there are any other suggestions. Shame really as I really liked the Vonage idea when I signed up and do like the virtual number for friends and family in England. Anyway, I am trying one more time for help please!? Help!
Does anybody know of a firmware upgrade for router since linksys does not want to come out with a new one?
My voice version is 3.1.3 and my linksys firmware version is 1.28.00

Voip speed test results
Download 4,849,680 bps
Upload 369,872 bps
QOS 45%
RTT 32 ms
MaxPause 500 ms
View user's profile Send private message
paul248
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Wed Jul 20, 2005 12:45 pm    Post subject: Reply with quote Back to top

Go to www.testyourvoip.com , do a call to Boston, and paste your detailed results here, for the incoming and outgoing directions.

Also, what's the brand/model of your cable modem?


Last edited by paul248 on Wed Jul 20, 2005 12:47 pm; edited 1 time in total
View user's profile Send private message AIM Address
VonageTPA
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed Jul 20, 2005 12:47 pm    Post subject: Reply with quote Back to top

If your QoS is at 45%, switching to CallVantage will give you the exact same results, if not worse since they don't support multiple bitrates...

What is the brand & model # of your cable modem? There's been quite a few reports of Comcast users having problems with some of the cable modems out there.
View user's profile Send private message
julesf1
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 28, 2005
Posts: 10

PostPosted: Wed Jul 20, 2005 12:58 pm    Post subject: Reply with quote Back to top

Thankis for your replies folks. I am using a motorola sufboard modem. Not sure if there is anything online to test that with. I scored a 4.2 on a test call to Boston Paul. If you want the more detailed results:

To Boston:
MOS
4.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 73.9%
Latency 0.00 0.0%
Packet Discards 0.20 26.1%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 148 ms
Packet Discards 1.2%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 40 ms
Max: 100 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 8 ms
Max: 79 ms

Boston back to me:
MOS
4.3 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 82.6%
Latency 0.00 0.0%
Packet Discards 0.12 17.4%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 148 ms
Packet Discards 0.5%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 4 ms
Avg: 7 ms
Max: 74 ms
Signaling Quality
Post-Pickup Delay 136 ms
Call Setup Time 133 ms
Media Delay 188 ms

Your help and input is really appreciated. The wife is about to kill me for talking her into getting this service if I can't do something soon.
View user's profile Send private message
julesf1
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 28, 2005
Posts: 10

PostPosted: Wed Jul 20, 2005 1:03 pm    Post subject: Reply with quote Back to top

Sorry forgot the model number for cable modem.

Motorola surfboard Model SB5120

Thanks!
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Wed Jul 20, 2005 1:07 pm    Post subject: Reply with quote Back to top

Jules,
Is this on every call or random calls?
View user's profile Send private message
julesf1
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 28, 2005
Posts: 10

PostPosted: Wed Jul 20, 2005 1:18 pm    Post subject: Reply with quote Back to top

Its every call.
View user's profile Send private message
paul248
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Wed Jul 20, 2005 1:20 pm    Post subject: Reply with quote Back to top

http://192.168.100.1/signal.html

That should bring up the signal stats for your modem. Go there and copy-paste the info here.
View user's profile Send private message AIM Address
julesf1
Vonage Forum Associate
Vonage Forum Associate


Joined: Feb 28, 2005
Posts: 10

PostPosted: Wed Jul 20, 2005 1:24 pm    Post subject: Reply with quote Back to top

Downstream Value
Frequency 711000000 Hz
Signal to Noise Ratio 33 dB
QAM 256
Network Access Control Object ON
Power Level -4 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 2
Frequency 24000000 Hz
Ranging Service ID 1438
Symbol Rate 3.200 Msym/s
Power Level 41 dBmV

Thanks!
View user's profile Send private message
paul248
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Wed Jul 20, 2005 1:29 pm    Post subject: Reply with quote Back to top

Your signal levels look good. The only thing I see that's unusual is the 100ms period of burst loss on testyourvoip. That's most likely your ISP's fault, but I don't really know what you could do about it.

If you do happen to try out CallVantage, it'd be interesting to hear whether that has the same quality problems as Vonage.
View user's profile Send private message AIM Address
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New pattigs11
New Today 0
Yesterday 4
Total 80849

Who Is On Site
Visitors 76
Members 2
Total 78


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 3.89
Change:   -0.01
Up to 15 Minute Delay

Site Search
 






†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.89 Seconds and 471 Pages In The Last 60 Seconds
The Vonage VoIP Forum