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julesf1
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Joined: Feb 28, 2005
Posts: 10

PostPosted: Wed Jul 20, 2005 12:24 pm    Post subject: WRT54GP2 Poor voice quality, people say we sound like robots Reply with quote Back to top

Ok folks. I need your help and hopefully someone from Vonage is watching this forum. Since getting the service I have had poor voice quality on the line. People say we sound like robots etc etc. Have called Vonage several times and just get the heavy breathing guy (everytime for some reason) that tries to help but does not really know what he is talking about and always has to get his supervisor who he will never put me on the phone with. I am running comcast high speed cable internet and the Linksys WRT54GP2 router. Have called Comcast and speed is excellent doing trace route tests. Have called Linksys and they see nothing wrong with the router. Took two [phone calls to beg someone at Vonage to push a software update and even tried Line 2 on my router. They had me do 2 or 3 tests and still bad. This morning swapped my phone cable and cat 5 cable between cable modem and router and still totally poor quality. Have tried adjusting bandwidth etc and still no luck. I have 5.8 ghz panasonic phones which are not the problem. I'm trying one last time through this forum to get help and if no luck by tomorrow then I'm moving to ATT call vantage. Or someone else if there are any other suggestions. Shame really as I really liked the Vonage idea when I signed up and do like the virtual number for friends and family in England. Anyway, I am trying one more time for help please!? Help!
Does anybody know of a firmware upgrade for router since linksys does not want to come out with a new one?
My voice version is 3.1.3 and my linksys firmware version is 1.28.00

Voip speed test results
Download 4,849,680 bps
Upload 369,872 bps
QOS 45%
RTT 32 ms
MaxPause 500 ms
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paul248
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Wed Jul 20, 2005 12:45 pm    Post subject: Reply with quote Back to top

Go to www.testyourvoip.com , do a call to Boston, and paste your detailed results here, for the incoming and outgoing directions.

Also, what's the brand/model of your cable modem?


Last edited by paul248 on Wed Jul 20, 2005 12:47 pm; edited 1 time in total
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Wed Jul 20, 2005 12:47 pm    Post subject: Reply with quote Back to top

If your QoS is at 45%, switching to CallVantage will give you the exact same results, if not worse since they don't support multiple bitrates...

What is the brand & model # of your cable modem? There's been quite a few reports of Comcast users having problems with some of the cable modems out there.
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julesf1
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Joined: Feb 28, 2005
Posts: 10

PostPosted: Wed Jul 20, 2005 12:58 pm    Post subject: Reply with quote Back to top

Thankis for your replies folks. I am using a motorola sufboard modem. Not sure if there is anything online to test that with. I scored a 4.2 on a test call to Boston Paul. If you want the more detailed results:

To Boston:
MOS
4.2 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 73.9%
Latency 0.00 0.0%
Packet Discards 0.20 26.1%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 148 ms
Packet Discards 1.2%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 40 ms
Max: 100 ms
Burst Loss
Jitter
Min: 0 ms
Avg: 8 ms
Max: 79 ms

Boston back to me:
MOS
4.3 / 5.0
(Best with G.711 is 4.4)


Degradation Sources
Codec 0.58 82.6%
Latency 0.00 0.0%
Packet Discards 0.12 17.4%
Packet Loss 0.00 0.0%
Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 148 ms
Packet Discards 0.5%
Packet Loss 0.0%
Loss Periods
Min: 20 ms
Avg: 20 ms
Max: 40 ms
Random Loss
Jitter
Min: 4 ms
Avg: 7 ms
Max: 74 ms
Signaling Quality
Post-Pickup Delay 136 ms
Call Setup Time 133 ms
Media Delay 188 ms

Your help and input is really appreciated. The wife is about to kill me for talking her into getting this service if I can't do something soon.
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julesf1
Vonage Forum Associate
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Joined: Feb 28, 2005
Posts: 10

PostPosted: Wed Jul 20, 2005 1:03 pm    Post subject: Reply with quote Back to top

Sorry forgot the model number for cable modem.

Motorola surfboard Model SB5120

Thanks!
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Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Wed Jul 20, 2005 1:07 pm    Post subject: Reply with quote Back to top

Jules,
Is this on every call or random calls?
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julesf1
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Joined: Feb 28, 2005
Posts: 10

PostPosted: Wed Jul 20, 2005 1:18 pm    Post subject: Reply with quote Back to top

Its every call.
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paul248
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Wed Jul 20, 2005 1:20 pm    Post subject: Reply with quote Back to top

http://192.168.100.1/signal.html

That should bring up the signal stats for your modem. Go there and copy-paste the info here.
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julesf1
Vonage Forum Associate
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Joined: Feb 28, 2005
Posts: 10

PostPosted: Wed Jul 20, 2005 1:24 pm    Post subject: Reply with quote Back to top

Downstream Value
Frequency 711000000 Hz
Signal to Noise Ratio 33 dB
QAM 256
Network Access Control Object ON
Power Level -4 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream Value
Channel ID 2
Frequency 24000000 Hz
Ranging Service ID 1438
Symbol Rate 3.200 Msym/s
Power Level 41 dBmV

Thanks!
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paul248
Vonage Forum Evangelist
Vonage Forum Evangelist


Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Wed Jul 20, 2005 1:29 pm    Post subject: Reply with quote Back to top

Your signal levels look good. The only thing I see that's unusual is the 100ms period of burst loss on testyourvoip. That's most likely your ISP's fault, but I don't really know what you could do about it.

If you do happen to try out CallVantage, it'd be interesting to hear whether that has the same quality problems as Vonage.
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