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PiezoClear
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Joined: Jul 11, 2005
Posts: 3

PostPosted: Tue Jul 19, 2005 6:09 pm    Post subject: Need help configuring Simulring between two Vonage adapters. Reply with quote Back to top

I've been working on this the past couple of weeks and have been getting more confused. Basically, I need to simulring a couple of Vonage numbers in different states, but I also need for those numbers to be able to call each other. Here's the scenario:

I have two Vonage Adapters:

VonageA -- The Vonage adapter in my house
VonageB --The Vonage adapter in an apartment in a different state.

Here's what I want to happen.

A call is placed to VonageA:
VonageA rings, VonageB rings

A call is placed to VonageB:
VonageB rings, VonageA rings

A call is placed to VonageA while VonageB is or in use:
I want VonageA to ring until the voicemail time is reached.

A call is placed to VonageA while it is offline or in use:
I want VonageB to ring until the voicemail time is reached.

Obviously I want essentially the same thing to happen to VonageB.

Oh, and I want to be able to call one adapter from the other.

But I'm going nuts trying to get it to work. It seems that as soon as I set a simulring to the other adapter, then try to call it from the first adapter, I end up with voicemail immediately. If one of the adapters is offline and I try to call it from a third phone, I get voicemail immediately, but with the number of the second adapter. Does anybody have any suggestions? I can't easily check this our and I've missed several calls while trying different things.

This should be doable since everthing is in the Vonage network and Vonage knows the status of the phones and adapters at all times.

Thanks!

PiezoClear
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VonageTPA
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PostPosted: Tue Jul 19, 2005 11:53 pm    Post subject: Reply with quote Back to top

Congratulations! You've created what programmers call an "endless loop".

Let's take a look at the "program" you've created:

A call is placed to VonageA:
VonageA rings, VonageB rings


Okay, so someone calls A... and the system rings A and automatically calls B... no problem yet....

A call is placed to VonageB:
VonageB rings, VonageA rings


So... A's calling for B from above... and B automatically tries to call A, which is already busy triyng to call B. There's your loop.

You could possibly do a call forward/no answer on the line and get away with it, but as you have it now, the system appears to be doing exactly what you've told it to do.
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PiezoClear
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PostPosted: Wed Jul 20, 2005 9:18 am    Post subject: Reply with quote Back to top

It's only endlessly recursive if each phone doesn't know about the other. But this Vonage, right, where each call is processed and they know about the status of the phones? Very Happy

In this case, I really viewed the path for a call placed to Vonage A as

Vonage sees a call for VonageA coming in. During processing, Vonage looks at the simulring and sees that VonageB must also ring. It checks and sees that VonageB is not available (either offline or on a call). In that case it either skips ringing VonageB or, if VonageB is on a call, it signals a call waiting--unless VonageB is the one trying to call VonageA. In this case, only VonageA and any other simulring numbers ring.

In the scenario that Vonage determines that VonageB is available but VonageA is off network due to a broadband outage. It should ring VonageB for the length of time until voicemail is set to kick in for VonageA rather than rolling straight to voicemail. And the voicemail should give the VonageA number, not VonageB

I can understand the issues of Vonage simulringing out of system and being unable to tell that a phone is not available but has answering switched on. But within the Vonage network, it should certainly be doable. Otherwise, simulring within the Vonage system just decreases your chances of getting a real, live person on the line.
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VonageTPA
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PostPosted: Wed Jul 20, 2005 10:56 am    Post subject: Reply with quote Back to top

They know the status of each line, BUT, most systems I've worked with consider a ringing line to be "busy" (or "engaged" for our UK friends), even if there's call waiting on the line, with the logic that there's no use playing a call waiting beep to a phone which has no one actively using it.

No logic in a computer happens simultaneously, rather it's all a series of steps, so you must break it down by steps.

A simple summary..
Step 1:
Adapter A
If A, then ring A & B.
Step 2:
Adapter B
If B, then ring B & A.
Step 3:
(attempting to ring A)
A status is busy, call forward busy forwards immediately to voice mail.

The way Vonage is responding is exactly how I'd expect it to. Phone lines are either active(busy) or inactive(idle). There's no inbetween state. When it goes to ring a line, it checks the status... if it's already ringing, it's considered in use/busy so call forward busy kicks in.

I can't think of any PBX system (conventional copper or Voip) out there which wouldn't have trouble with this setup. Try setting up the same with a Telco call forwarding and you'll find the same problem.

The traditional way of doing something like this on a PBX is to make each line have an "appearance", or show up, on each multi-line phone that they want it to be seen on. An alternative way on a PBX would be having the lines ring into a call group and have that call group show up on the phones, and with that solution, many PBXs just show "Call from <call group>" rather than actual trunk line # the call is coming in on.

What are you trying to accomplish? Maybe there's an alternative way of doing it.
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PiezoClear
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PostPosted: Wed Jul 20, 2005 11:50 am    Post subject: Reply with quote Back to top

Thanks for your assistance. Does Vonage have call groups? In short, we have the two adapters in two different states. We seamlessly need the adapters to ring in both places because we often get calls from out of the country and we may be in one place or the other.

Call forwarding is not a viable option because we can't plan were we will be and sometimes we will have a person in each city and one person may be out of touch while the other is in touch.

Also, since these are the only long distance lines we have, we need to be able to use them to call the other phone. In the event of power outages, we obviously would like the other phone to ring.

It's kind of a logic nightmare.
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