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damorg
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PostPosted: Mon Jul 18, 2005 7:01 pm    Post subject: voicemail: no stutter or phone blink but email note. OK Reply with quote Back to top

Hello,

After months of a stalled number transfer, I cancelled and re-started using an electronic number number transfer. (so far, so good)

Since that time, voicemail is not registering on any phone handsets (i.e., no stuttered tone and no blinking light). It worked as expected for months (since Jan/Feb) until within the last 48 hrs as the new attempt to transfer our number kicked off.

I still get email notification (that's how I know I have voicemail). However, now when I dial voicemail (*123), it dumps me to a generic login that asks for the voicemail box rather than just asking for the password.

Perhaps it's a glitch coincidental with the number transfer? Or is this some unforseen "perk" of trying to get my number transferred?

(I spent 20+ minutes on each of 3 sep. occasions since Saturday waiting to talk to a rep about this...the Customer Care reps I can get through to can't answer and transfer me to tech support who never picks up...eventually, the line goes dead.)

I like the service itself but sheesh...any time I have to deal with the company for something, it just turns into a huge hassle verging on nightmare. (sorry to vent; i know this isn't the place or good form)

Thanks in advance for any insight into this,

Dan
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damorg
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PostPosted: Tue Jul 19, 2005 5:31 am    Post subject: Reply with quote Back to top

after searching the forum, I found an option to toggle the voicemail setting for entering the mailbox number (press 9 and then 9 again).

unfortunately, this had no effect on the behavior of my voicemail.

any ideas?
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reebok
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PostPosted: Tue Jul 19, 2005 6:54 am    Post subject: Reply with quote Back to top

some people have had luck disabling voicemail completely in the dashboard, then reenabling it a little bit later.

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damorg
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PostPosted: Tue Jul 19, 2005 9:48 am    Post subject: Reply with quote Back to top

Thanks for the suggestion.

I tried this last evening but it wouldn't let me disable voicemail...on the dashboard, there was a message about not being about to enable/disable voicemail for this number when I clicked the link for it. Sad
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damorg
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PostPosted: Wed Jul 20, 2005 6:29 am    Post subject: Reply with quote Back to top

I saw the notice about voicemail troubles...hopefully that's related though my issue began a couple days previous.

I still haven't gotten through to support but hopefully when I do, they can correct the issue.

I guess nobody else reading is experiencing this or has heard of it?

If I find a resolution or explanation, I'll post it.
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jnuzzi
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Posts: 216
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PostPosted: Wed Jul 20, 2005 8:22 am    Post subject: Re: voicemail: no stutter or phone blink but email note. OK Reply with quote Back to top

damorg wrote:
I still get email notification (that's how I know I have voicemail). However, now when I dial voicemail (*123), it dumps me to a generic login that asks for the voicemail box rather than just asking for the password.

Have you tried enterring your voicemail box number? This should be your phone number in the following format: 1 + area code + 7 digit phone number.

I know this won't solve the problem of not getting the notification, but at leat you will be able to retrieve your voicemail from your phone. Wink

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damorg
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PostPosted: Sat Jul 23, 2005 8:58 am    Post subject: Reply with quote Back to top

follow-up/resolution...

I finally got through to Vonage via email and they "corrected" the issue by deleting our voicemail box. Not a big deal though we did lose voicemails on which we received notification but didn't have time to check before they deleted the box.

Unfortunately, they didn't re-create the voicemail box at that time or for the rest of the day. I had to call in last night and spend 40+ minutes on on hold and being transferred (Customer Care --> support --> tech support --> ?) before somebody was able to "verify" that there was now no voicemail box for my account and put in a ticket to have it recreated.

Also, at some point in all this back and forth on this matter and/or our number transfer, our 911 status got re-set and I had to re-enter our address. Which failed the "number match test" this time but somehow passed it back in January.

hrmph. Everything is working now, however. I just hope I don't have to deal with V's customer service or tech support any time soon...it's far too much hassle and nobody seems to be on the same page for dealing with anything that's not covered in their FAQs and support docs (i'll spare the world the gory details of our first attempt to LNP which "got stuck" for 4 months).

At least it's cheap. Smile
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