Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 06:35:11

MichaelMub Posted:
PORN...
In The Forum:
Vonage
Topic:
The best pron
On Dec 04, 2016 at 10:22:56

Dwightkaw Posted:
kredyt bez
zaświadcze
24; kredyt bez
zaświadcze
24; o dochodach
...

In The Forum:
Vonage
Topic:
kredyt bez zaświadczeń
On Dec 03, 2016 at 03:27:10

Kevingrarl Posted:
Су
95;ас&
#1085;иl
1;
пі
76;пр&
#1080;&
...

In The Forum:
Vonage
Topic:
Сучас&
On Dec 02, 2016 at 12:51:38

IsaawUnace Posted:
does cialis work
as well as cialis
add.cgi buy
cialis cialis
the team <a
...

In The Forum:
Vonage
Topic:
Condition good pill instead of ed
On Dec 01, 2016 at 11:11:59

MatrickVop Posted:
buy cialis today
columbus oh
generic cialis
buy cialis online
registered users
...

In The Forum:
Vonage
Topic:
Classify miserly pills no means
On Nov 28, 2016 at 10:42:47

dracossumo Posted:
Ко
84;па&
#1085;иn
3; Tritel
пр
77;до
...

In The Forum:
Vonage
Topic:
&#1048;&#1085;&#1090;&#1077;&#1088;&
On Nov 27, 2016 at 23:00:39

DWSupport Posted:
After recent
Vonage update that
took place on the
4th and 5th of
Nov. E-mails with
...

In The Forum:
Vonage
Topic:
Voicemail Not Forwarding to Outlook Accounts
On Nov 10, 2016 at 12:23:26

peterlee Posted:
Had a call from a
Hospital in Ajax,
Ontario to my home
in
Scarborough, Onta
rio
...

In The Forum:
Vonage Canada
Topic:
Hospital Incoming call unable to connect
On Nov 08, 2016 at 11:59:50

TELLDOUG Posted:
I am looking for a
product that will
make my phone ring
louder so I can
hear using
...

In The Forum:
Vonage
Topic:
Looking for a ringer ameliorate
On Oct 26, 2016 at 09:21:30


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Reports Fourth Quarter and Full Year 2013 Results

Carolyn Katz Elected to Board of Directors of Vonage Holdings Corp.

Syndication

Vonage Customer Reviews
Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



Vonage UK Review
Vonage UK Review



Vonage Pros and Cons for 2006
Vonage Pros and Cons for 2006



Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review
Vonage, a VT2142 and a RTP300, My Experiences - A Detailed Review



Salt Lake City: impressions after several months
Salt Lake City: impressions after several months




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
bneuman
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 24, 2003
Posts: 21

PostPosted: Wed Jan 21, 2004 7:57 pm    Post subject: Not receiving calls Reply with quote Back to top

Got my congratulations letter saying my transfer request is now complete. Checked my land based phones and all had dialtone still. Read here in the forums that probably at midnight the switch would happen. I could dial out on land based phone and Vonage line but not receive calls on either. Well I could dial my virtual number and my Vonage line would ring but when dialing my transfered number it would no phones rang.

Woke up this morning and see that the transfer of my land based line has occured. All phones in my house are without dialtone. Tried calling my transfered number and just rings but actual phone plugged into motorola VT1005 doesn't ring.

After work disconnected my wiring at my demarcation point. Now all phones in house are on Vonage. Called tech service to see whats wrong and said that even thou my status says this:

Updated Date: Number Transfer Progress History:
December 28, 2003 Awaiting Letter of Authorization
December 29, 2003 Letter of Authorization (LOA) Received
December 30, 2003 Transfer Sent to Carrier
January 19, 2004 Carrier Approved Transfer
January 20, 2004 Completed LNP Transfer

he said it normally takes 24-48 hours for LNP transfer. By tomorrow afternoon I should be ok. Anyone have this experience? Is this normal? I've searched but didn't find anything like this. Thanks

bill
View user's profile Send private message
gfoulks
Vonage Forum Master
Vonage Forum Master


Joined: Jan 18, 2004
Posts: 243

PostPosted: Wed Jan 21, 2004 10:42 pm    Post subject: Reply with quote Back to top

Bill wish I had an answer--- I'm in the process right now with a transfer. Keeps us posted as to how things progress.

Greg
View user's profile Send private message
bneuman
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 24, 2003
Posts: 21

PostPosted: Fri Jan 23, 2004 1:24 pm    Post subject: Reply with quote Back to top

Update: Called this morning to find why there has been no change in my problem. It finally has elevated to a "ticket". I should be getting an email sometime today with the answer. Technician thinks its a routing table problem....
View user's profile Send private message
guest
Guest





PostPosted: Fri Jan 23, 2004 10:43 pm    Post subject: incoming phone calls not there Reply with quote Back to top

The phone rings, pick it up and you hear nothing. A few seconds go by and I get a busy tone. Seems to happen to 60% of my incoming calls. Outgoing no problem. Internet firewall protection not enabled. Bandwith saver at 90K. What might be my problem?
bneuman
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 24, 2003
Posts: 21

PostPosted: Sat Jan 24, 2004 11:18 am    Post subject: Reply with quote Back to top

Well no email last night or this morning so far! No change in problem either. Called at 10:15am and they are so back logged they tell you to call back later...

I can see now why people are annoyed with the technical service Vonage has.

I understand the Voip concept and the pain it must be causing them when you throw in routers, switches, hubs and the customer.

I bought the service because its NEW and its a cost savings for me. We have a total of 4 incoming numbers for my household. 3 cell and Vonage. My biggest problem is having to answer to my WIFE! The quietness of the house is DEAFENING if you know what I mean! I love the fact that the phone doesn't ring. The land line phone is like the holy grail to my wife. I'm sorry for rambling but I'm writing this while on hold to talk to a Vonage tech. Will let you know what if anything happens when I get through.....
View user's profile Send private message
Laureltn
Vonage Forum Master
Vonage Forum Master


Joined: Aug 19, 2003
Posts: 220

PostPosted: Sat Jan 24, 2004 6:49 pm    Post subject: Reply with quote Back to top

bneuman:

that's not the way mine went. I got the "congrats" email and within an hour or less, I'd say, our regular phone lines lost dial tone. My virtual number did "cease to exist," basically and if you dialed it, it went nowhere. BUT from the time they said my transfer was complete, my ATA rang with our regular, permanent phone number.

Called my husband at work, told him to bring a bottle of wine and some wire cutters. He came home, we cut the cord, literally with Bell, and took over the house wiring. We've been running fine ever since (October '03.) We did get another bill from Bell, though -- and it was really hard explaining to them they didn't have my phone anymore. One person swore it was still active -- but we finally got it ironed out.

Hopefully they'll get yours straightened out. Taking over the house wiring is sweet. Good luck,

laureltn
View user's profile Send private message
bneuman
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 24, 2003
Posts: 21

PostPosted: Sat Jan 24, 2004 7:08 pm    Post subject: Reply with quote Back to top

Laureltn,

Thats how it was for someone else I know.

My house is switched over to Vonage now, the only incoming call I get now is from the few people we have given our virtual number.

Update to my problem: Got a hold of a level 3 tech this afternoon he said he was pretty sure of the problem. My transfered number was not assigned in their gateway. He sent a request to the dept that handles this while I was talking to him. Said it was an easy fix and they usually have it fixed in an hour to hour and a half. That was 5 hours ago..... Sad
View user's profile Send private message
Laureltn
Vonage Forum Master
Vonage Forum Master


Joined: Aug 19, 2003
Posts: 220

PostPosted: Sat Jan 24, 2004 8:08 pm    Post subject: Reply with quote Back to top

yuppers, this stuff always has to happen on the weekends, no? Good luck. My experience with all the Vonage techs, especially my buddies Mike and Troy, are wonderful. They are really caring will see it through. Sometimes it just takes a while. You could, I suppose, forward your number to your cell for now. would it ring through to it while they fix it?

good luck!

laurel
View user's profile Send private message
bneuman
Vonage Forum Associate
Vonage Forum Associate


Joined: Dec 24, 2003
Posts: 21

PostPosted: Sat Jan 24, 2004 9:12 pm    Post subject: Reply with quote Back to top

Good News! At 8:53pm we got a call from Scott a tech from Vonage. It rang in on our transfered line! He said the number never got ported. They did it and it worked right away. Finally all is well. Have to say if you get to a level 3 guy you will get some action.

Bill
View user's profile Send private message
Laureltn
Vonage Forum Master
Vonage Forum Master


Joined: Aug 19, 2003
Posts: 220

PostPosted: Sat Jan 24, 2004 9:15 pm    Post subject: Reply with quote Back to top

awesome news. I don't know what level my guys are -- they just all really try hard. Only Level 3 I know for sure was on the beeping. (And we still don't have that 100% resolved, but they'll get there.)

Happy dialing. Go crazy, dude. Especially if you have unlimited. I keep wishing I knew people in Canada to call for free. Wink

laureltn
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New tplink
New Today 3
Yesterday 8
Total 99012

Who Is On Site
Visitors 97
Members 0
Total 97


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 6.81
Change:   N/A
Up to 15 Minute Delay

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.73 Seconds and 601 Pages In The Last 60 Seconds
The Vonage VoIP Forum