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jpoc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 18, 2005
Posts: 20

PostPosted: Mon Jul 18, 2005 4:01 am    Post subject: RT31P2 - No Dial Tone / Phone lights... Reply with quote Back to top

HI everyone...

After expending lot of hours (I lost the count) reseting the router & modem, checking cables... and read the owners manual that come with the router,

Here is my story:

I bought my router a few days ago...

It came, I installed, work just perfect...WOO HOO!! I told everyone how cool was this thing of VoIP.... Well, next day the phone leds didn't start, that mean No dial tone... mmm, something is wrong here, well I restart everything and came back to normal, again dial tone again... work fine for a couple of days, then last saturday morning... bye, bye, sayonara, adios, ciao, dial tone... since then I don't have any dial tone...

Now I get this message at my router admin voice tab:

Router still restarting. Please wait a moment.

...and No dial tone....

I have read here that the Vonage customer service is really lame, well I sent a e-mail (explain all this and more) the same saturday and here is their response:

---------------------------------------------------------------------
Hello,

Thank You for contacting Customer Care. We apologize for any delays or inconveniences.

Please provide more details as to what happens when you use the
service.

Sincerely,
Customer Care

---------------------------------------------------------------------


I can get to the internet with the router, but No dial tone....

You have 3 choices (this after I read a lot of threats):

1. Pray, hope and send an e-mail to Vonage customer service and wait for a positive answer and a password to reset you router to factory settings (I already reset the router pushing for more than 5,10,20,25,30 sec.). I already sent a second e-mail to

2. Send it and wait for an exchange of router? and again pray not to have any T-Storm or electric shutdown or power charge around?

3. Wait till Vonage realease a new Firmware Version for this RT31P2??

I'm really dissapointed with this issue...

Mods: I know that there is a lot of threats open with the same problem but I also read a lot of different answers.... but maybe you can make it and sticky threat.

If any rep of Vonage customer care read this and can help me please PM me...

Thanks!! Rolling Eyes

ps. I still don't have any dial tone....

My settings:

cable modem RCA DCM245R >>> Linksys RT31P2 >>> PC
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jpoc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 18, 2005
Posts: 20

PostPosted: Tue Jul 19, 2005 1:00 am    Post subject: Update - July 18 Reply with quote Back to top

I already got some help from the Customer Care, but still having problems... 2 e-mails and the same problem... they have send me a quick e-mail, I appreciate their quick response (thanks that Indian guy Babu)... but I still have the same problem... Case number #2302135

1. I Can't reset to Factory settings my router they sent me an e-mail to work in this...15 steps... I did them all... and didn't work...

2. Then after the msg: Settings are failed I sent an other e-mail. Again 17 steps... I also did them all... and didn't work...

The thing is that I don't know WHY if this is new router + service with Vonage, I DONT HAVE A SERVICE... I'm so dissapointed and frustraded... I just use it 5 days... and and I bought it last June 29... and soon I have to pay for something that I'm not using Rolling Eyes

If you can help me or anyone I will appreciate doing that for me...

Rolling Eyes
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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Jul 19, 2005 6:51 am    Post subject: Reply with quote Back to top

that message usually indicates a dead device.

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jpoc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 18, 2005
Posts: 20

PostPosted: Tue Jul 19, 2005 9:28 am    Post subject: Other update - July 19... Reply with quote Back to top

Reebok: ... but the router/service work when I got it....work for 4 or 5 days.... and suddenly is dead??

I send other mail and they say to do this at the command prompt: "tftp tftp.vonage.net get test " and this is what appear:

Transfer successful: 5 bytes in 1 sec., 5 bytes/s

any input?
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reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Jul 19, 2005 9:44 am    Post subject: Reply with quote Back to top

if you want more info, that means you can connect to the Vonage tftp server, and to reiterate, that message usually indicates a dead device. search the forum for it if you want to see other people with dead devices.

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jpoc
Vonage Forum Associate
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Joined: Jul 18, 2005
Posts: 20

PostPosted: Tue Jul 19, 2005 12:29 pm    Post subject: more.... Reply with quote Back to top

Thanks for the input Reebok, so the dead device means that it doesn't work?

I have search the forum, but no luck... Sad

well...

Babu (Vonage Customer Care) sent me an e-mail: (really fast response),,,

------------------------------------------------

We have assigned phone number to "Phone 2" port of the
router now. So please do a complete power cycle as given below and get back to us with status .

1. Power off router, modem and computer.
2. Now plug power cable back to modem, wait for 5 minutes till it
boots up.
3. Now plug power cable back to RT31P2 router, wait for 5 minutes till it boots up.
4. connect a telephone to the "PHONE 2" port of the RT31P2 router using a standard phone line.
5. Wait at least five minutes for the RT31P2 router, there may be
updates that need to be downloaded such as new firmware or changes to your features. Do not interrupt the configuration process by unplugging the power or lifting the receiver on your phone during the startup process. Interruption of the startup may result in interruption of service.
6. Pick up your telephone receiver and listen for a dial tone.

Please reply to this email with status and we will be sure to assist
you further.

------------------------------------------------

I did all short 6 steps.... and no luck... I e-mail him again... wish me luck with next mail....

I'm frustraded but with a lot of hope...
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juice
New Forum Member
New Forum Member


Joined: Sep 19, 2005
Posts: 1

PostPosted: Mon Sep 19, 2005 1:13 am    Post subject: Same problem Reply with quote Back to top

Jpoc,

I have the exact same problem as you described in your inital message. This is one of the most frustrating issues. I also previously had service, and then nothing. completely gone. Have you resloved this? I have been all over the web and have done multiple "reboots" trying to get some light into this. At this point I still have the "Please standby the server is rebooting" message on the admin screen. Is there any solution besides getting a differnt router?

Thanks in advance!
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jpoc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 18, 2005
Posts: 20

PostPosted: Mon Sep 19, 2005 1:20 am    Post subject: Re: Same problem Reply with quote Back to top

juice wrote:
Jpoc,

I have the exact same problem as you described in your inital message. This is one of the most frustrating issues. I also previously had service, and then nothing. completely gone. Have you resloved this? I have been all over the web and have done multiple "reboots" trying to get some light into this. At this point I still have the "Please standby the server is rebooting" message on the admin screen. Is there any solution besides getting a differnt router?

Thanks in advance!


Juice, I resolved calling & e-mailing Vonage Customer Care. They will help you with this...

The only thing I can tell you is that they replace my router....

good luck!!
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