Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
Sezrimox Posted:
generic levitra
online generic
levitra levitra
vs levitra forum
guestbook.asp?acti
on=
...

In The Forum:
Vonage
Topic:
Serenity generic-levitra no mo
On Apr 23, 2014 at 02:58:54

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
...

In The Forum:
Vonage
Topic:
Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
Vonage UK
Topic:
Number porting
On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
Vonage
Topic:
need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
Vonage
Topic:
Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
Vonage
Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
Vonage
Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
Vonage
Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
stopping it
...

In The Forum:
Vonage
Topic:
Intermittent Voice Interruption, calls cutting out
On Dec 01, 2013 at 11:26:52


Vonage VoIP Forums

Vonage In The News
Vonage Extends Home Phone Use and Savings Beyond the Front Door

Vonage Granted Another Three Patents

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
jpoc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 18, 2005
Posts: 20

PostPosted: Mon Jul 18, 2005 4:01 am    Post subject: RT31P2 - No Dial Tone / Phone lights... Reply with quote Back to top

HI everyone...

After expending lot of hours (I lost the count) reseting the router & modem, checking cables... and read the owners manual that come with the router,

Here is my story:

I bought my router a few days ago...

It came, I installed, work just perfect...WOO HOO!! I told everyone how cool was this thing of VoIP.... Well, next day the phone leds didn't start, that mean No dial tone... mmm, something is wrong here, well I restart everything and came back to normal, again dial tone again... work fine for a couple of days, then last saturday morning... bye, bye, sayonara, adios, ciao, dial tone... since then I don't have any dial tone...

Now I get this message at my router admin voice tab:

Router still restarting. Please wait a moment.

...and No dial tone....

I have read here that the Vonage customer service is really lame, well I sent a e-mail (explain all this and more) the same saturday and here is their response:

---------------------------------------------------------------------
Hello,

Thank You for contacting Customer Care. We apologize for any delays or inconveniences.

Please provide more details as to what happens when you use the
service.

Sincerely,
Customer Care

---------------------------------------------------------------------


I can get to the internet with the router, but No dial tone....

You have 3 choices (this after I read a lot of threats):

1. Pray, hope and send an e-mail to Vonage customer service and wait for a positive answer and a password to reset you router to factory settings (I already reset the router pushing for more than 5,10,20,25,30 sec.). I already sent a second e-mail to

2. Send it and wait for an exchange of router? and again pray not to have any T-Storm or electric shutdown or power charge around?

3. Wait till Vonage realease a new Firmware Version for this RT31P2??

I'm really dissapointed with this issue...

Mods: I know that there is a lot of threats open with the same problem but I also read a lot of different answers.... but maybe you can make it and sticky threat.

If any rep of Vonage customer care read this and can help me please PM me...

Thanks!! Rolling Eyes

ps. I still don't have any dial tone....

My settings:

cable modem RCA DCM245R >>> Linksys RT31P2 >>> PC
View user's profile Send private message
jpoc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 18, 2005
Posts: 20

PostPosted: Tue Jul 19, 2005 1:00 am    Post subject: Update - July 18 Reply with quote Back to top

I already got some help from the Customer Care, but still having problems... 2 e-mails and the same problem... they have send me a quick e-mail, I appreciate their quick response (thanks that Indian guy Babu)... but I still have the same problem... Case number #2302135

1. I Can't reset to Factory settings my router they sent me an e-mail to work in this...15 steps... I did them all... and didn't work...

2. Then after the msg: Settings are failed I sent an other e-mail. Again 17 steps... I also did them all... and didn't work...

The thing is that I don't know WHY if this is new router + service with Vonage, I DONT HAVE A SERVICE... I'm so dissapointed and frustraded... I just use it 5 days... and and I bought it last June 29... and soon I have to pay for something that I'm not using Rolling Eyes

If you can help me or anyone I will appreciate doing that for me...

Rolling Eyes
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Jul 19, 2005 6:51 am    Post subject: Reply with quote Back to top

that message usually indicates a dead device.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
jpoc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 18, 2005
Posts: 20

PostPosted: Tue Jul 19, 2005 9:28 am    Post subject: Other update - July 19... Reply with quote Back to top

Reebok: ... but the router/service work when I got it....work for 4 or 5 days.... and suddenly is dead??

I send other mail and they say to do this at the command prompt: "tftp tftp.vonage.net get test " and this is what appear:

Transfer successful: 5 bytes in 1 sec., 5 bytes/s

any input?
View user's profile Send private message
reebok
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: Oct 24, 2004
Posts: 3198
Location: Lakeland, FL

PostPosted: Tue Jul 19, 2005 9:44 am    Post subject: Reply with quote Back to top

if you want more info, that means you can connect to the Vonage tftp server, and to reiterate, that message usually indicates a dead device. search the forum for it if you want to see other people with dead devices.

_________________
John
Webmaster
www.FileFlash.com
View user's profile Send private message Visit poster's website AIM Address
jpoc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 18, 2005
Posts: 20

PostPosted: Tue Jul 19, 2005 12:29 pm    Post subject: more.... Reply with quote Back to top

Thanks for the input Reebok, so the dead device means that it doesn't work?

I have search the forum, but no luck... Sad

well...

Babu (Vonage Customer Care) sent me an e-mail: (really fast response),,,

------------------------------------------------

We have assigned phone number to "Phone 2" port of the
router now. So please do a complete power cycle as given below and get back to us with status .

1. Power off router, modem and computer.
2. Now plug power cable back to modem, wait for 5 minutes till it
boots up.
3. Now plug power cable back to RT31P2 router, wait for 5 minutes till it boots up.
4. connect a telephone to the "PHONE 2" port of the RT31P2 router using a standard phone line.
5. Wait at least five minutes for the RT31P2 router, there may be
updates that need to be downloaded such as new firmware or changes to your features. Do not interrupt the configuration process by unplugging the power or lifting the receiver on your phone during the startup process. Interruption of the startup may result in interruption of service.
6. Pick up your telephone receiver and listen for a dial tone.

Please reply to this email with status and we will be sure to assist
you further.

------------------------------------------------

I did all short 6 steps.... and no luck... I e-mail him again... wish me luck with next mail....

I'm frustraded but with a lot of hope...
View user's profile Send private message
juice
New Forum Member
New Forum Member


Joined: Sep 19, 2005
Posts: 1

PostPosted: Mon Sep 19, 2005 1:13 am    Post subject: Same problem Reply with quote Back to top

Jpoc,

I have the exact same problem as you described in your inital message. This is one of the most frustrating issues. I also previously had service, and then nothing. completely gone. Have you resloved this? I have been all over the web and have done multiple "reboots" trying to get some light into this. At this point I still have the "Please standby the server is rebooting" message on the admin screen. Is there any solution besides getting a differnt router?

Thanks in advance!
View user's profile Send private message
jpoc
Vonage Forum Associate
Vonage Forum Associate


Joined: Jul 18, 2005
Posts: 20

PostPosted: Mon Sep 19, 2005 1:20 am    Post subject: Re: Same problem Reply with quote Back to top

juice wrote:
Jpoc,

I have the exact same problem as you described in your inital message. This is one of the most frustrating issues. I also previously had service, and then nothing. completely gone. Have you resloved this? I have been all over the web and have done multiple "reboots" trying to get some light into this. At this point I still have the "Please standby the server is rebooting" message on the admin screen. Is there any solution besides getting a differnt router?

Thanks in advance!


Juice, I resolved calling & e-mailing Vonage Customer Care. They will help you with this...

The only thing I can tell you is that they replace my router....

good luck!!
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New JQJME
New Today 2
Yesterday 6
Total 80835

Who Is On Site
Visitors 108
Members 2
Total 110


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Value: 4.02
Change:   +0.08
Up to 15 Minute Delay

Site Search
 






†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.75 Seconds and 469 Pages In The Last 60 Seconds
The Vonage VoIP Forum