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Robenpax Posted:
см
86;ле&
#1085;сl
2;ая
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On Apr 19, 2014 at 08:43:36

jlilest Posted:
Vonage: US
numbers iPhone:
T-Mobile
carrier I am
having trouble
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Problem with Simulring going straight to voicemail with iPho
On Apr 17, 2014 at 21:35:11

bluerdg Posted:
Been working with
tech support
trying to figure
this one out,
thought maybe
someone
...

In The Forum:
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Topic:
Outbound calls showing when no call is being made
On Mar 17, 2014 at 13:24:06

citycash Posted:
Easy peasy !! I
now have three
Vonage lines ( two
boxes) I
transferred my BT
number
...

In The Forum:
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On Jan 05, 2014 at 06:18:47

bmccull Posted:
It's not that it
will never work.
It is just that
Vonage works
better over cable
...

In The Forum:
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need Help with Clear Spot 4G internet
On Dec 29, 2013 at 15:17:12

joelmch Posted:
Certainly a
firewall issue.
You can probably
try connecting
directly to the
ISP
...

In The Forum:
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Can make calls but can not receive them
On Dec 01, 2013 at 11:29:02

joelmch Posted:
That's really
unfortunate. I
think they would
provide you a
refund. My opinion
...

In The Forum:
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Topic:
moving date for disconnect fees
On Dec 01, 2013 at 11:28:29

joelmch Posted:
Hi buddy, I was
just wondering
about this. Are
you still with
Vonage by any
chance?
...

In The Forum:
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Topic:
Call Billing Question
On Dec 01, 2013 at 11:28:00

joelmch Posted:
Looks like a
config set up
issue to me. You
might want to try
calling the tech
support.
...

In The Forum:
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Topic:
Vonage Register Error [Code 004] - can''t solve
On Dec 01, 2013 at 11:27:25

joelmch Posted:
Perhaps you have
an active download
going on at the
back ground. Try
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In The Forum:
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Topic:
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On Dec 01, 2013 at 11:26:52


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rwillisnm
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PostPosted: Sat Jul 16, 2005 3:04 pm    Post subject: Rebate not received Reply with quote Back to top



I purchased a Voip device from COMP USA on 3 April 2005 with the following rebates which have not been received as of 16 July (90 day service credit required which was paid for in advance on 7 June 2005):
$50 Vonage direct rebate (which had to be requalified because the phone number and account number are different, resent and copy to purchase store in late May 2005)
$50 CompUSA store purchase gift card promo which the store did not even know about even though it was advertised on 3 April 2005 (at the store level they did not know how to process it nor had they received any instruction other than the ad terms)
$10 CompUSA promo rebate (this was to be received in 6-8 weeks)

To date, I have contacted CompUSA which says Vonage is responsible for the $110 promotion and Vonage which has not even bothered to reply.

This is fraud and I would caution people on this and similar offers.
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otaku
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Joined: Feb 02, 2005
Posts: 318
Location: Orlando, FL

PostPosted: Sat Jul 16, 2005 4:55 pm    Post subject: Reply with quote Back to top

i understood you had to wait 90 days, then 6-8 weeks for processing, before getting rebates that required you be a customer for 3 months. it doesn't even make sense that they'd let you pre-pay (what if you cancel before the 90 days? you'd have a good argument to get your pre-paid moneys back)

rebates are never a good idea. and neither Vonage nor (probably) compusa processes rebates. these are done by third party processors. (a company like Young America, http://www.young-america.com)

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HStern
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Joined: Apr 28, 2005
Posts: 38

PostPosted: Sat Jul 16, 2005 6:12 pm    Post subject: Reply with quote Back to top

https://www.web-rebate.com/vonage
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selfmaniac
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PostPosted: Tue Jul 19, 2005 12:03 pm    Post subject: Reply with quote Back to top

I bought my router through CompUSA around the same time you did and have received both the $50 CompUSA giftcard and $10 rebate. Neither one required 90 day service. They both came within 3 weeks after I mailed in the rebates. I would think CompUSA is responible for those 2 rebates not Vonage.

Even though my 90 day wait period is over for the $50 Vonage rebate, my status online still says "Required Service Period".

Anyone know when I can expect to see my status change to "Approval" online? I'm on my 4th month of service.
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holocron
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Joined: May 05, 2005
Posts: 73
Location: MInneapolis, MN

PostPosted: Tue Jul 19, 2005 4:08 pm    Post subject: Reply with quote Back to top

selfmaniac wrote:
I bought my router through CompUSA around the same time you did and have received both the $50 CompUSA giftcard and $10 rebate. Neither one required 90 day service. They both came within 3 weeks after I mailed in the rebates. I would think CompUSA is responible for those 2 rebates not Vonage.

Even though my 90 day wait period is over for the $50 Vonage rebate, my status online still says "Required Service Period".

Anyone know when I can expect to see my status change to "Approval" online? I'm on my 4th month of service.


Ditto here. I got the $50 gift card and $10 rebate. Still waiting on my $50 rebate. I'm stuck in the same status as you at this point.
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voyage
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Joined: Aug 04, 2005
Posts: 2

PostPosted: Thu Aug 04, 2005 9:43 pm    Post subject: suggestion - follow up with customer care Reply with quote Back to top

I would suggest following up with customer care. I am in similar situation.

I signed up with Vonage and sent all the paperwork for rebate. I still have the photocopies of rebate form, UPC, sales receipt from Amazon.

My status has been "Required Service Period" for the last couple of weeks even though I have met this requirement. I sent email to customer service inquiring about it. I was told, it's been delayed. I asked again, when can I expect it. Now I got an email from customer service which addresses someone else that they sent me a non compliance letter in Jan 2005. I signed up with Vonage in 1st week of Apr 2005. It also says that I bought the service outside the promotion period, which is also wrong. I think they are lying about the rebate. Quality of phone calls is good but I believe Vonage is handling rebates totally unethically.
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dpgearty
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Joined: Feb 09, 2005
Posts: 26
Location: Massachusetts

PostPosted: Fri Aug 05, 2005 9:42 pm    Post subject: Reply with quote Back to top

I bought my RT31P2 from Best Buy 02/02/2005 and have not received the $50 rebate check yet. The rebate website listed above has my status as having completed 3 of the 5 steps.

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meeble
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Joined: Aug 02, 2004
Posts: 24

PostPosted: Sat Aug 06, 2005 9:24 am    Post subject: Re: Rebate not received Reply with quote Back to top

rwillisnm wrote:
This is fraud and I would caution people on this and similar offers.


I wholeheartedly agree with you. The education that you received clearly was fraudulent as you cannot perform simple addition such as 90 days + 6 to 8 weeks.

Thank you for warning us not to get the same education as you. Could you be a pal and let us know what specific schools are the ones we should avoid?
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†Limited time offer. Cannot be combined with any other promotional offer. Valid for new accounts only. Limit one (1) Restaurant.com Gift Certificate per account. Customer must subscribe to Vonage for 61 consecutive days to receive the Gift Certificate. Allow 8 weeks after the 61-day requirement to receive the Gift Certificate via email. Redeem the gift certificate online at http://Dine.Restaurant.com before use. Valid for dine-in only unless otherwise stated. Unredeemed gift certificates not valid toward purchase at restaurants. Limit of one (1) gift certificate at given restaurant per party per month. Minimum spend requirements and other restrictions on the Restaurant-Specific Gift Certificates and online merchant websites vary and are subject to change. Other restrictions may apply. Visit http://Dine.Restaurant.com for complete terms and conditions and participating restaurants. Vonage has the sole right to decide all matters and disputes arising from the Gift Certificate and all decisions are final. All taxes on gift certificates are solely Customer's responsibility. Vonage is not responsible for any damage to the Gift Certificate or product defects of any kind. In the event that the Gift Certificates become unavailable for any reason, Vonage reserves the right to provide a substitute of similar type and value.

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