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stepster
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PostPosted: Fri Sep 09, 2005 4:49 am    Post subject: Reply with quote Back to top

Looks like this problem is now fixed. Many thanks Vonage Very Happy
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Ant_Bingley
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Joined: May 23, 2005
Posts: 12

PostPosted: Mon Sep 12, 2005 12:57 pm    Post subject: Reply with quote Back to top

I haven't had any trouble with caller display... up to now!

Noticed that since Sunday all my calls are displaying as 1274214*** instead of 01274214***. This also applies when I do 1471 or when voicemail messages are received.

I've rebooted the router but the problem's still there.

Anyone else having similar issues, before I contact Vonage...

Ant
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Seinman
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Joined: Sep 15, 2005
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PostPosted: Sat Sep 17, 2005 9:21 pm    Post subject: Reply with quote Back to top

Yes, I have had the same problem and raised a ticket on it.

I have also noticed that when I receive a call from my nephew who is also on Vonage It is displayed as "01234546789" where the name would normally be on my display and "1234546789" where the number would be.

Anybody found this from other Vonage callers?
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DBY416
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Joined: Jul 14, 2005
Posts: 69

PostPosted: Sun Sep 18, 2005 4:22 am    Post subject: Reply with quote Back to top

Had this problem too since mid August. It is very intermittent. Incoming calls regularly come up without the initial zero on all types of number ie : 1999876543 instead of 01999876543 or 7333456789 instead of 07333456789. Outgoing caller id seems to have been fixed and working ok, now there's this incoming problem.
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Bee_Jay
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Joined: Jun 03, 2005
Posts: 9

PostPosted: Thu Sep 22, 2005 11:37 am    Post subject: This has just started for me too Reply with quote Back to top

The leading 0 is nearly always missing on my inbound calls from any number. They even show up like this on my activity screen.

This is causing problems as I have different rings for different people, telling me whether to bother answering it or not...

I have just logged a call - let's see what happens.
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Ant_Bingley
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Joined: May 23, 2005
Posts: 12

PostPosted: Thu Sep 22, 2005 12:50 pm    Post subject: Reply with quote Back to top

I logged a call on 12 September, and have only just got an acknowledgement from Vonage yesterday (21 Sept).

Their response:

In response to your e-mail, sorry about the delay. This is a known issue, and we are expected to have a fix for this issue within the next month.

So, watch this space, eh?!!
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Bee_Jay
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Joined: Jun 03, 2005
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PostPosted: Fri Sep 23, 2005 10:54 am    Post subject: Reply with quote Back to top

Ant_Bingley wrote:
I logged a call on 12 September, and have only just got an acknowledgement from Vonage yesterday (21 Sept).

Their response:

In response to your e-mail, sorry about the delay. This is a known issue, and we are expected to have a fix for this issue within the next month.

So, watch this space, eh?!!


Exactly the same response I got yesterday...
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jamesm
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Joined: Jan 29, 2005
Posts: 64

PostPosted: Sun Sep 25, 2005 8:21 am    Post subject: caller display Reply with quote Back to top

For those who have written in regarding caller display, thanks very much. we have been working for a while to fix both the inbound and outbound display.

We are close to having a solution on the inbound, so please bear with us.

We believe we have identified the source of the problem and hopefully, the solution will be deployed shortly.

Many thanks for your patience.

regards

Kerry Ritz
Managing Director
Vonage UK
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