WRTP54g Dead Air - no dialtone

Posts: 4 · New Forum Member Joined: Jul 14, 2005 Posts: 4

HELP !!!!

My service has been down 24 hrs Now.

I called tech support went through the tech1 and ended with 2nd level tech. Waiting for a status.

I have done on the Resets on the router and cable modem.

Symptoms:
Either dead air

or after I put it on phone2 I get a dialtone try to dial and it click off and another dialtone come up....

or

I get a dialtone for about 3 seconds and then it click of and other dialtone come up.....

I have version 1.00.37 Done automatically 2 days ago.

Posts: 16 · Vonage Forum Associate Joined: Jun 25, 2005 Posts: 16

Is the light for phone1 on on the device?

Posts: 4 · New Forum Member Joined: Jul 14, 2005 Posts: 4

The phone indicator blinks on and off.
My vtech phone displays that a "extension is use"

Posts: 93 · Vonage Forum Senior Joined: Jun 23, 2005 Posts: 93

try a different phone or try a different phone cable, just to eliminate the possible sources of the problem

Posts: 4 · New Forum Member Joined: Jul 14, 2005 Posts: 4

I have tried 2 different phones.

I have done all the t-shooting steps that the vonages techs make you go through !!!

UPDATE:

Now I get A "Off the Hook" Signal.

Still no callback from JULIO - The 2nd level support !!!!

Going on 48 hrs without my phone service !!!!!

Posts: 1 · New Forum Member Joined: Jul 16, 2005 Posts: 1

Hey, I just posted the same issue. I believe it might be the VTech phone causing the problem. I was down all day, trying all of the tricks. Then I plugged in a cordless Panasonic phone, rebooted both devices, and I now have dial tone and have had it for hours. I moved the VTech to another phone jack in the house and it appears to be working. Just a thought.