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wmalleniii
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Joined: Jul 14, 2005
Posts: 4

PostPosted: Thu Jul 14, 2005 4:33 pm    Post subject: WRTP54g Dead Air - no dialtone Reply with quote Back to top

HELP !!!!

My service has been down 24 hrs Now.

I called tech support went through the tech1 and ended with 2nd level tech. Waiting for a status.

I have done on the Resets on the router and cable modem.

Symptoms:
Either dead air

or after I put it on phone2 I get a dialtone try to dial and it click off and another dialtone come up....

or

I get a dialtone for about 3 seconds and then it click of and other dialtone come up.....


I have version 1.00.37 Done automatically 2 days ago.
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ziddey
Vonage Forum Associate
Vonage Forum Associate


Joined: Jun 25, 2005
Posts: 16

PostPosted: Thu Jul 14, 2005 7:19 pm    Post subject: Reply with quote Back to top

Is the light for phone1 on on the device?
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wmalleniii
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Joined: Jul 14, 2005
Posts: 4

PostPosted: Thu Jul 14, 2005 7:24 pm    Post subject: Reply with quote Back to top

The phone indicator blinks on and off.
My vtech phone displays that a "extension is use"
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bjmiguel
Vonage Forum Senior
Vonage Forum Senior


Joined: Jun 23, 2005
Posts: 93

PostPosted: Fri Jul 15, 2005 7:43 pm    Post subject: Reply with quote Back to top

try a different phone or try a different phone cable, just to eliminate the possible sources of the problem
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wmalleniii
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New Forum Member


Joined: Jul 14, 2005
Posts: 4

PostPosted: Fri Jul 15, 2005 8:30 pm    Post subject: Reply with quote Back to top

I have tried 2 different phones.

I have done all the t-shooting steps that the vonages techs make you go through !!!

UPDATE:

Now I get A "Off the Hook" Signal.

Still no callback from JULIO - The 2nd level support !!!!

Going on 48 hrs without my phone service !!!!!
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ethan123
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Joined: Jul 16, 2005
Posts: 1

PostPosted: Sat Jul 16, 2005 4:30 am    Post subject: Reply with quote Back to top

Hey, I just posted the same issue. I believe it might be the VTech phone causing the problem. I was down all day, trying all of the tricks. Then I plugged in a cordless Panasonic phone, rebooted both devices, and I now have dial tone and have had it for hours. I moved the VTech to another phone jack in the house and it appears to be working. Just a thought.
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