Poor Voice Quality

Posts: 18 · Vonage Forum Associate Joined: Feb 21, 2005 Posts: 18

I'm on Rogers with their high speed extreme, and lately have noted some problems with delays in the conversation. When I do a speed test the speeds are fine, but the max delay is now between 500 and 800mS, it used to always be well under 200mS.

Without full QoS support, icluding the backbone, we are still at the mercy of the ISPs who really don't care. I just fear that as they bring their own Voip on line these delays may mysteriously increase. They will undoubtedly support full QoS on their Voip traffic. Exclamation

Posts: 10 · Vonage Forum Associate Joined: Jun 27, 2005 Posts: 10

hmmmm, When I run my tests I am getting a QOS 98-99% on my rogers high speed.

I do think this is a new way they are tring to force you into buying their product. Again this is another way these companies are getting around PortBlocking. Hmmm if we can't port block them how about we delay them. Unless they purchase one of the following, 1)They purchase our Voip and your calls will have priority. 2) You pay to have better QOS.

Which I think is BullS%@T and if say this does happen I can see some lawsuits. I know If I have to call 911 and it does not go through fast and something happends I am sure to sue them. I run tests on my system daily to keep up. Not saying it is exactly correct, but close, and I keep records.

If I see my QOS drop, I will be the first to call and let them know. There is no reason for this.

Posts: 19 · Vonage Forum Associate Joined: Apr 20, 2005 Posts: 19

I called Shaw again and they finally decided to send out a repairman / troubleshooter next week. I have started using the line tracker tcpIQ and it confirms that my speed is all over the place in what seems like a random pattern. I hope we get this sorted out next week. Thanks for the comments and advice.

Posts: 91 · Vonage Forum Senior Joined: Nov 26, 2004 Posts: 91

Bulldog wrote:

Which I think is BullS%@T and if say this does happen I can see some lawsuits. I know If I have to call 911 and it does not go through fast and something happends I am sure to sue them.

Only if you have enough money... time ... and paitence. Not to mention Rogers doesn't guarantee anything with their service and the 911 service would be provided by Vonage and not Rogers.

So basically you have a no-win cacse Sad

Posts: 10 · Vonage Forum Associate Joined: Jun 27, 2005 Posts: 10

That’s good they are going to look into the problem Speakeasy.

coolspot

Yeah I know, but as suck there is always a loop hole in any document that has been written. People love to read (myself when needed) and find these errors or how to get around something by in which it has not been described properly.

Use to race cars and every year rules where written to help keep it competitive. But every year we would find a way to have or do something else to have a little edge over others. Thus being said this could be why rogers has the line 23. Amendment for any problems that do come up that may not be covered.

If I were to have any problems I would most definitely let them know of it because this is how things get fixed, and if nothing was done I would be taking my Business elsewhere. But so far I have enjoyed the speed and quality of Rogers.