Sign up
 Vonage  

       
 
Vonage Forum Menu

Vonage Forums
Vonage VoIP Forum
amigmatte Posted:
По
84;ог&
#1072;еl
4;
За
88;аб&
#1072;&
...

In The Forum:
Forum Suggestions - Comments
Topic:
Помог&
On Aug 22, 2014 at 20:42:58

amigmatte Posted:
По
84;ог&
#1072;еl
4;
За
88;аб&
#1072;&
...

In The Forum:
Forum Suggestions - Comments
Topic:
Помог&
On Aug 22, 2014 at 20:37:03

amigmatte Posted:
По
84;ог&
#1072;еl
4;
За
88;аб&
#1072;&
...

In The Forum:
Forum Suggestions - Comments
Topic:
Помог&
On Aug 22, 2014 at 20:31:23

Asigesseta Posted:
...
In The Forum:
Forum Suggestions - Comments
Topic:
effects phentermine psychological side, is there codine in v
On Aug 22, 2014 at 17:30:09

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10


Vonage VoIP Forums

Vonage In The News
Vonage Holdings Corp. Announces Date of Earnings Release and Conference Call for Fourth Quarter and Full Year 2013 Financial

Vonage Chief Executive Officer to Present at the Citi 2014 Global Internet, Media & Telecommunications Conference

Syndication

Vonage Customer Reviews
Appreciation
Appreciation



Vonage vs. Time Warner Cable SoCal
Vonage vs. Time Warner Cable SoCal



international connection
international connection



VDV21-VD adapter and Vonage service - a winner!
VDV21-VD adapter and Vonage service - a winner!



Should have signed up sooner!!!!
Should have signed up sooner!!!!




Vonage Reviews


Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Forum Archive
Author Message
MorganB
New Forum Member
New Forum Member


Joined: Jul 14, 2005
Posts: 9

PostPosted: Thu Jul 14, 2005 8:34 am    Post subject: Best Buy VON-4901 PAP2 rebate warning Reply with quote Back to top

I bought my PAP2 at Best Buy via rebate VON-4901. This rebate was valid from 02/06/2005 to 06/18/2005. My purchase was made on 06/14/2005 and I mailed in my rebate shortly after. I jumped through all the little hoops, read all the instructions and followed the rebate to the letter. I got a post card informing me that my rebate had been declined for the following reason:

Purchase was made outside of the qualifying period.

I called the number on the postcard which turned out to be general Vonage customer service. I selected Billing out of the thousands of options since that was as close to rebate as any option. The billing guy pounded away on the computer for a while and then asked if I could hold. 10 minutes later Customer Care answers. "Oh you've dialed the wrong number". Uh no, I was dumped on them. Customer care tells me to call 800-347-4017 which is the new rebate phone number. Would be nice if they had included that on the postcard they sent me. Called that number " Oh our computers are updating can you call back tmo?" !

I called back in about 30 mins and got someone that was helpful. She looked up the rebate and said that it had ended on 06/11/2005! This is reflected on the https://www.web-rebates.com/vonage/ website. Well thats not what the info from Best Buy says on the rebate I mailed in and the rebate is still available here :

http://www.bestbuy.com/site/olspage.jsp?id=cat12105&type=page&rebateid=55246&skuid=6778365&h=403

She asks if I have copies of the rebate form that I sent in which I did. So I had to fax everything in to her despite the fact that I had already mailed it all in. Now I am waiting 7 to 10 business days so that they may enter the new info into the system concerning my rebate. What nonsense! So anyone who used the Best Buy rebate VON-4901 be warned. If you bought your PAP2 between 06/12/2005 and 06/18/2005 your claim will be denied!
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Thu Jul 14, 2005 12:20 pm    Post subject: Reply with quote Back to top

It sounds like in this case this may be an error on Best Buys part, not specifically Vonage's. You may want to give Best Buy a call also and pursue it that way also. Did you see this on the bottom of the rebate form?

If you have questions or wish to check on the status of your rebate, please call the Best Buy Rebate Center at 1-888-BESTBUY.
View user's profile Send private message
MorganB
New Forum Member
New Forum Member


Joined: Jul 14, 2005
Posts: 9

PostPosted: Thu Jul 14, 2005 3:29 pm    Post subject: Reply with quote Back to top

I sent an email to Best Buy as well and am waiting on a reply. I really dont know who's fault it was. However, the sunday before I made my purchase the rebate was in the Best Buy sunday paper insert so they certainly were advertising it on a large scale. Doesnt sound like a typo locally.

Also, the rebate that I mailed into the Vonage rebate center clearly said that the rebated purchase period ended on 06/18/2005. I think it is up to the rebate center to be proactive, make note of the problem when they noticed that 06/11/2005 was in conflict with the date printed on the rebate form, and resolve it, followed by sending me my rebate. Instead they declined it, mine and who knows how many more, and am making me jump through more hoops to get the money that is legally due to me. That is very poor customer service.
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Thu Jul 14, 2005 3:30 pm    Post subject: Reply with quote Back to top

Did you call 1-888-BESTBUY yet?
View user's profile Send private message
MorganB
New Forum Member
New Forum Member


Joined: Jul 14, 2005
Posts: 9

PostPosted: Thu Jul 14, 2005 6:29 pm    Post subject: Reply with quote Back to top

No i sent an email to them like I said. The rejection postcard with the wrong phone number on it came from the Vonage rebate center, not the best buy rebate center. I tried to pull up the 50 dollar rebate on the best buy website and it wont even come up. Only the 10 dollar rebate comes up so I doubt if best buy can do much but i have asked via email for a response from them.
View user's profile Send private message
Mrfletcher
New Forum Member
New Forum Member


Joined: Jul 21, 2005
Posts: 3

PostPosted: Thu Jul 21, 2005 10:14 pm    Post subject: Rebates Reply with quote Back to top

I too have had a problem with Vonage's rebate system. I purchased a PAP2 Linksys Modem on 6/16/05 from Best Buy, sent in the rebate form complete with all needed criteria and received a postcard that the purchase wasn't made within qualifying dates.

At the present time I have been in contact with Best Buy's rebate center trying to resolve this problem. Sad
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Thu Jul 21, 2005 10:18 pm    Post subject: Reply with quote Back to top

God guys, call the 800 number please....then post the results...
View user's profile Send private message
MorganB
New Forum Member
New Forum Member


Joined: Jul 14, 2005
Posts: 9

PostPosted: Mon Jul 25, 2005 10:24 am    Post subject: Reply with quote Back to top

Hi Trowski,

Okay I called the 888-Best Buy number. The automated system stated it was a manufacture rebate and I would need to call 800-243-4357. That is the number that was on the rebate rejection card I received which is incorrect and I have already called. They directed me to 800-347-4017. That is the Vonage rebate center. I faxed them on July 13th and there has been no change on the status of my rebate which still indicates rejected.
View user's profile Send private message
Trowski
Vonage Forum MVM
Vonage Forum <b>MVM</b>


Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Mon Jul 25, 2005 10:27 am    Post subject: Reply with quote Back to top

Well, it may be you are in a hard place now. If Vonage ended the promotion at a certain date, but BestBuy had it as another, I would have to say that it was more a Bestbuy error than Vonages. I would try calling the BestBuy store where you bought it from, and put pressure on them.
View user's profile Send private message
MorganB
New Forum Member
New Forum Member


Joined: Jul 14, 2005
Posts: 9

PostPosted: Mon Jul 25, 2005 10:50 am    Post subject: Reply with quote Back to top

Thanks for the suggestion. I am going to give the rebate center a little more time to handle it for the time being. Since they did ask that I fax the info in I suppose they are working on it. I suspect the error was on a national level as the date for the rebate at bestbuy.com was 06/18/2005 and a major print add was run the weekend before it expired. I hope that the rebate center and Best Buy will work this out between themselves. I have no idea who's mistake it is but clearly Best Buy and Vonage need to have a conference call concerning this. I am sure myself and the other poster are not the only ones who are in this situation.

Otherwise I am very happy with my Vonage service which has really been better than I expected. Sound quality has been very good and I enjoy all the features included in the 30 dollar price.
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic

You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


All times are GMT - 5 Hours

Vonage Service Plans


Vonage VoIP Members
Members List Members
New umcaym
New Today 4
Yesterday 24
Total 82669

Who Is On Site
Visitors 121
Members 0
Total 121


Vonage VoIP Forum Members:
Login Here
Not a Member? You can Register Here
As a registered member you will have access to the VoIP Speed Test, Vonage Service Announcements and post comments in the
Vonage VoIP Forums

Vonage Stock Price
Last Trade:
Change:
As of:

Site Search
 






†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

www.vonage-forum.com is not an official Vonage support website & is independently operated.
All logos and trademarks are property of their respective owners. All comments are property of their posters.
All other www.vonage-forum.com content is © Copyright 2002 - 2013 by 4Sight Media LLC.

Thinking of signing up for Vonage but have questions?
Business and Residential customers can call Toll Free 24 hours a day at: 1-888-692-8074
No Vonage Promotion Code or Coupon Codes are required at www.vonage.com to receive any special,
best Vonage cheap deals, free sign up offers or discounts.

[ | | | | | ]

Vonage Forum Site Maps

Vonage | VoIP Forum | How VoIP Works | Wiring and Installation Page Two | International Rate Plans 2 | Internet Phone
Promotion | Vonage Review | VoIP | Broadband Phone | Free Month | Rebate | Vonnage | Vontage | VoIP | Phone Service
Phone | llamadas ilimitadas a Mexico | Latest News | VoIP Acronyms | Deal | Philippines Globe Phone | Site Maps

The Vonage Forum provides the Vonage sign up Best Offer Promotion Deal.
If you are considering signing up for Vonage and have found our Vonage News, Customer Reviews, Forums
& all other parts of this site useful, please use our Vonage Sign up page.


Vonage VoIP Phone Service is redefining communications by offering consumers
& small business VoIP Internet phones, an affordable alternative to traditional phone service.
The Vonage VoIP Forum Generated This Page In: 0.44 Seconds and 367 Pages In The Last 60 Seconds
The Vonage VoIP Forum