Difficulty logging into Vonage control panel?

Posts: 33 · Vonage Forum Junior Joined: Apr 25, 2005 Posts: 33

Does anyone else encounter periodic problems logging into your Vonage account? For the past 20 minutes I've been unable to successfully log in. I've made it as far as my dashboard (although all of the graphics didn't load), and then it timed out again. No problems with other Internet traffic, and I've encountered this from my home and from elsewhere, so I don't believe it's my ISP causing the trouble.

Anyone else having such problems? Is there an alternate website address I can try?

[edit]
Even more disturbing...on my most recent attempt, I made it into the dashboard and saw a note on the right side indicating that "No voicemail boxes were found for your account." That's particularly worriesome, since the whole reason I've been trying to log in is that I'm stuck on a conference call and want to retrieve the VM message that was left a little while ago.
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Thanks.

Posts: 497 · Vonage Forum Evangelist Joined: Apr 29, 2005 Posts: 497

I've been having trouble with my account too.

Posts: 11 · Vonage Forum Associate Joined: Apr 01, 2005 Posts: 11

I can't get in either. Been trying for about an hour.

Posts: 192 · Posted: Wed Jul 13, 2005 2:51 pm Post subject:

I can't get in either, but during one of my attempts I received a bold red notice that said something like this:

The web site is having difficulties. We are aware of the problem and are working on it.

Of course, this is just from memory, since I can't get the error message to repeat itself. So I probably have the wording wrong, but that was the gist of it.

Posts: 11 · Posted: Wed Jul 13, 2005 4:15 pm Post subject:

I haven't been able to log in for the past few hours.

I also started getting the voicemail message about a week ago. If I try accessing the voicemail box it tells me there isn't one for my number. I haven't bothered calling yet as I'm porting a number and I haven't given anyone the temp number so I don't get any calls there.

Posts: 67 · Full Forum Member Joined: May 31, 2005 Posts: 67

Wonderful. Seems like this is getting old real fast!!!

Posts: 19 · Posted: Wed Jul 13, 2005 6:19 pm Post subject:

We are experiencing technical difficulties at this time. We are aware of the issue and our technicians are working on the issue.

Posts: 192 · Posted: Wed Jul 13, 2005 6:58 pm Post subject:

jhall376 wrote:

We are experiencing technical difficulties at this time. We are aware of the issue and our technicians are working on the issue.

It would be nice if Vonage would put a notice on the home page explaining this so that people won't try to log in and just sit there until it times out.

Posts: 2 · Posted: Wed Jul 13, 2005 7:54 pm Post subject:

It's working normally for me now @ 8:50 EST. Have been trying to get in periodically since 6.

Posts: 19 · Posted: Wed Jul 13, 2005 8:19 pm Post subject:

The web login is fully operable at this point. Sorry for the incoveniences.

Justin