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rickster
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Joined: Jan 03, 2005
Posts: 25

PostPosted: Fri Oct 21, 2005 10:17 am    Post subject: Unable to log in Reply with quote Back to top

Of course if you have your phone forwarded to another number and you need to unforward it, you're hosed. This happens to me at least once a month.

I've been asking for 2 years (that's correct, I got Vonage 11/03) to provide a touch tone feature for high level functions, like turning on and off call forwarding, message answer etc. Otherwise, when the site is down, so are you.
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Steve48
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Joined: Aug 30, 2005
Posts: 4777

PostPosted: Fri Oct 21, 2005 10:46 am    Post subject: Reply with quote Back to top

Agreed. I see this as a significant issue, and I like your solution. In fact, I think Vonage should provide the touch tone controls you mention even if the web site were rock solid. For what it's worth, I've been having a lot of trouble with the web site this month as well.

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caralmar
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Joined: Sep 27, 2005
Posts: 42

PostPosted: Fri Oct 21, 2005 10:49 am    Post subject: Reply with quote Back to top

Same here! I can't log in and I was trying to setup Simulring to my home office POTS line in case my internet access goes down during hurrican e Wilma this weekend. This is ridiculous!!! If you don't give us reliable web site access, then at least let us call fwd. via touch tone!

I was able to call fwd via touch tone over 12 years ago at my first apartment... way to move forward w/ technology!
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singe606
Vonage Forum Associate
Vonage Forum Associate


Joined: Oct 19, 2005
Posts: 15

PostPosted: Fri Oct 21, 2005 12:20 pm    Post subject: Reply with quote Back to top

I don't understand how a system can be down for half a day, with no official announcement as to what's going on and when it will be back? I wish I could get away with stuff like this at work. If we're doing work on one of our websites that could result in either a planned or unplanned outage, we have to notify our customers in advance. If something goes wrong, there has to be another message.

I've only had Vonage for a few days, but I'm not especially happy with the performance of the web system so far. Is this the level of service I should expect in the future? Confused
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Oct 21, 2005 12:22 pm    Post subject: Reply with quote Back to top

No it is not...
I can understand the frustration etc, but a dial tone is more important.

_________________
-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Oct 21, 2005 12:26 pm    Post subject: Reply with quote Back to top

Has anyone been able to log in today? I'm just wondering if this is sporadic, only affecting some people, only happening occasionally, or if it's across the board. I've had trouble logging in since last night.

_________________
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Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
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Trowski
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Oct 21, 2005 12:27 pm    Post subject: Reply with quote Back to top

I was able to get in briefly this AM, then nothing....

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-------------------------------------
Eastern Connecticut Cable--WRT54G---RTP300--Uniden True 8866
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HunterMcD
Vonage Forum Senior
Vonage Forum Senior


Joined: Aug 05, 2005
Posts: 114

PostPosted: Fri Oct 21, 2005 12:31 pm    Post subject: Reply with quote Back to top

It redirects me to the front page when I try to log in.

_________________
Cox 4Mbps/512kbps, Surfboard 5120 -> WRT54G (DD-WRT v.23 F/W) -> RTP300 (WAN)
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VonageTPA
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Joined: Jul 11, 2005
Posts: 1715
Location: Florida (usually)

PostPosted: Fri Oct 21, 2005 12:35 pm    Post subject: Reply with quote Back to top

The redirect to the main page is all I've been getting. Have tried it in IE/Firefox, no difference.

_________________
ISP: Varies depending where I'm at.
Vonage: Linksys RTP300
Router: IPCop 1.4.10
Phones: various
Total calls since Jul 24, 2005: 4,794 calls
Total Minutes since Jul 24, 2005: 25,552 minutes
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Trowski
Vonage Forum MVM
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Joined: May 16, 2005
Posts: 1389
Location: Putnam, CT

PostPosted: Fri Oct 21, 2005 12:36 pm    Post subject: Reply with quote Back to top

At least it is not the 404 message

_________________
-------------------------------------
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