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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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robert_k_brown
New Forum Member
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Joined: Oct 22, 2004
Posts: 1

PostPosted: Wed Jul 13, 2005 6:26 am    Post subject: Lose internet & dial tone after making a call - reboot f Reply with quote Back to top

I've about had it with Vonage tech support and am hopeful one of you fine folks can help me keep Vonage as a service.

The problem I'm having is that I'm losing internet connectivity and have no dial tone after I place and complete a call. Every time - internet connectivity is fine, I place a call, still fine, I complete my call and hang up and am unable to get a dial tone to make another call and internet connectivity is down. If I wait about 5 minutes, I will eventually get internet access again, but never the dial tone (although internet access is obscenely slow). If I recycle power on my router, I get my internet connectivity and dial tone again ... until I place another call that is.

My network looks like this:

Cox High Speed -> Toshiba PCX1100 Cable Modem -> Linksys WRTP54G Broadband Router with 2 phone ports -> (just to keep it simple for now) an analog wired phone is connected to phone port 1 and the computer network is connected to the ethernet ports on the router.

TIA,
Robert
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dale8
Vonage Forum Associate
Vonage Forum Associate


Joined: Apr 14, 2005
Posts: 11

PostPosted: Wed Jul 13, 2005 7:35 am    Post subject: Reply with quote Back to top

robert_k_brown,

You should try and upgrade the modem you have. The PCX1100 is a very old cable modem. Upgrading to a PCX2600 or a Motorola SB5100 will most likely cure the problems you are having. Having the latest and greatest is usually best.
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muldrec
Vonage Forum Junior
Vonage Forum Junior


Joined: Jun 08, 2005
Posts: 26

PostPosted: Wed Jul 13, 2005 7:51 am    Post subject: Reply with quote Back to top

Robert:

I don't have a specific diagnosis for your problem; however, I can offer a recommendation.

I see that you have the Toshiba PCX1100 cablemodem. I think you will find several posts at the Vonage Voip Forum about issues with the Toshiba PCX 1100 cablemodem. Furthermore, I was strongly urged by a senior Vonage technical representative during a private post to change my Toshiba PCX1100 cablemodem.

Well, I finally changed mine on Monday of this week after four weeks of Vonage service. My ISP gave me a new Motorola Surfboard 5120, and my dropped calls/busy signal issues appear to be resolved.

Therefore, I would suggest that you change/upgrade your cablemodem just to eliminate that device as a possible culprit fr your issue.

Good Luck.

_________________
Vonage: 06/17/2005
ISP: Comcast (5 Mbps, 384kbps)
Motorola Surfboard 5120 / Linksys RT31P2
DN: 4.22 Mbps; UP: 308 kbps; Burst: 496 kbps
QoS: 99%; RTT: 4548ms; Max Pause: 61ms
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