Posted:
Wed Jul 13, 2005 6:26 am Post subject: Lose internet & dial tone after making a call - reboot f
I've about had it with Vonage tech support and am hopeful one of you fine folks can help me keep Vonage as a service.
The problem I'm having is that I'm losing internet connectivity and have no dial tone after I place and complete a call. Every time - internet connectivity is fine, I place a call, still fine, I complete my call and hang up and am unable to get a dial tone to make another call and internet connectivity is down. If I wait about 5 minutes, I will eventually get internet access again, but never the dial tone (although internet access is obscenely slow). If I recycle power on my router, I get my internet connectivity and dial tone again ... until I place another call that is.
My network looks like this:
Cox High Speed -> Toshiba PCX1100 Cable Modem -> Linksys WRTP54G Broadband Router with 2 phone ports -> (just to keep it simple for now) an analog wired phone is connected to phone port 1 and the computer network is connected to the ethernet ports on the router.
You should try and upgrade the modem you have. The PCX1100 is a very old cable modem. Upgrading to a PCX2600 or a Motorola SB5100 will most likely cure the problems you are having. Having the latest and greatest is usually best.
I don't have a specific diagnosis for your problem; however, I can offer a recommendation.
I see that you have the Toshiba PCX1100 cablemodem. I think you will find several posts at the VonageVoip Forum about issues with the Toshiba PCX 1100 cablemodem. Furthermore, I was strongly urged by a senior Vonage technical representative during a private post to change my Toshiba PCX1100 cablemodem.
Well, I finally changed mine on Monday of this week after four weeks of Vonage service. My ISP gave me a new Motorola Surfboard 5120, and my dropped calls/busy signal issues appear to be resolved.
Therefore, I would suggest that you change/upgrade your cablemodem just to eliminate that device as a possible culprit fr your issue.
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