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Whitmarsh Posted:
Yes, boiler-plate
answers they
usually are,
though I did get
one sensible
answer
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 17, 2014 at 09:58:00

revrob Posted:
I never heard from
them again. Seems
like boilerplate
answers only and
then that's
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 11, 2014 at 15:43:28

dconnor Posted:
It all depends on
the wiring in your
house. Is it wired
for single line or
dual line?
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 10, 2014 at 11:54:24

sashasuman Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
Vonage Canada
Topic:
Control your account from your iPhone
On Dec 10, 2014 at 04:20:21

Pinfold Posted:
Simple question I
hope. I have a
1 line vonage
adapter, ordering
a 2 line one,
...

In The Forum:
Hard Wiring - Installation
Topic:
Question on 2 Lines and Vonage (both Vonage)
On Dec 09, 2014 at 18:19:52

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Dec 06, 2014 at 05:47:30

Whitmarsh Posted:
*30 is supposed to
block caller-id
for all subsequent
calls; if *67 does
it for
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:30:00

revrob Posted:
Thanks for the
userguide info and
the new codes -
unfortunately the
result is the
...

In The Forum:
Vonage UK
Topic:
Witholding Caller ID from display and the BT 1471 service
On Dec 01, 2014 at 06:01:33

ILLLLM Posted:
I have a Cox
connection. Vonage
router is hooked
directly to cox
modem. Cox
Download
...

In The Forum:
Vonage
Topic:
Calls dropping every 5 to 10 seconds
On Nov 25, 2014 at 14:24:54

Sxandy Posted:
so that would mean
even if the number
is already with
another phone
provider i can
...

In The Forum:
LNP – Local Number Portability
Topic:
Mitel 3300 CXi connections
On Nov 12, 2014 at 06:04:12


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rbschiff
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Joined: Jul 12, 2005
Posts: 7

PostPosted: Tue Jul 12, 2005 7:14 pm    Post subject: BEFCMU10v3 and RT31P2 not working together Reply with quote Back to top

I have been trying for a week and couple of calls to Comcast and Vonage Tech support. Made it all the way to first level and neither tech could get it to work. Is there something comcast has configured on the cable modem blocking Voip? What should I get comcast to look at on the cable modem config? I have only the the 2 devices on my network plus a pc. I have internet access but no linkage to the phone server. Vonage has sent me another RT31P2, but the same problem exists.
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Tue Jul 12, 2005 7:56 pm    Post subject: Reply with quote Back to top

Here's a few things to make sure of:
1. The WAN port of the RT31P2 should be connected to the cable modem.
2. The RT31P2 should be connected to the 12V power supply that came in the box.
3. Unplug/reconnect the cable modem's power when you move it from one device to another.
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rbschiff
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PostPosted: Tue Jul 12, 2005 10:19 pm    Post subject: Reply with quote Back to top

I unplugged everything. Started powering up Cable modem first. Once it finished booting, connected WAN port to cable modem, powered up RT31PT with supplied power. WAN links, router gets an address and I am able to connect to the internet. Both phone lights continue to flash around every 20 seconds. I never get a solid phone light on either telephone port 1 or 2.
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Tue Jul 12, 2005 10:37 pm    Post subject: Reply with quote Back to top

Go to http://192.168.15.1/ and check the Status>Voice page. What does it say about your lines there?
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rbschiff
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PostPosted: Tue Jul 12, 2005 10:46 pm    Post subject: Reply with quote Back to top

Voice Version: 2.0.13(LIVd)
Customization: Customized

RT31P2 - Firmware Version: 1.28.00
I tried to upgrade to file; RT31P2_v1.28.00_000_VM_3.1.03_LI_combin_code.bin
but fails ~ 1/3 of the way through
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Tue Jul 12, 2005 10:51 pm    Post subject: Reply with quote Back to top

What's it say after "Line 1 Status" on that page?

It should look like:

Registration Status: xxx-xxx-xxxx 1xxxxxxx Online
Call1 Status: Idle
Call2 Status: Idle

(with an actual phone number in place of x's)
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rbschiff
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PostPosted: Tue Jul 12, 2005 10:57 pm    Post subject: Reply with quote Back to top

All blank. Tech support said they didn't even see the routers mac address from thir server.
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rbschiff
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PostPosted: Tue Jul 12, 2005 11:00 pm    Post subject: Reply with quote Back to top

Sometimes I get this line when refreshing screen :
Router is synchronizing services. Please wait a moment.
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Tue Jul 12, 2005 11:09 pm    Post subject: Reply with quote Back to top

I can only think of 2 possible explanations. Either you have another bad RT31P2, or there's something weird with your modem or ISP.

One last thing to try though, if you haven't already:
- Unplug RT31P2
- Hold down the reset button
- Plug RT31P2 back in
- Wait 30 seconds
- Release reset button

[Do all that with the cable modem connected normally]

If the power light is blinking at this point, let it sit until it stops. In my experience, that procedure resets everything to defaults, and downloads the latest firmware version.
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rbschiff
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PostPosted: Tue Jul 12, 2005 11:14 pm    Post subject: Reply with quote Back to top

Been there, done that 2 or 3 times with both units from Vonage. I have been trying to find information on the cable modem to understand how the cable side is set up. No luck, almost kept like a trade secret... One tech asked if it was set as a gateway or as a router. The information screen I can get access too, does not have any of that information. I think I may need to try someone else cable modem and see If I get the same problem. My service provider is Comcast.
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