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TUBSUB Posted:
Vonage router does
not recognize a HP
2270DW printer.
Current setup is:
Comcast-modem
...

In The Forum:
Vonage
Topic:
HP Printer setup issue
On Oct 05, 2014 at 15:28:26

eltonlight Posted:
Is this supported
by Iphone6? I am
just curious.
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Sep 24, 2014 at 05:06:04

Jesse641 Posted:
Hi, I have Skype
installed on PC,
but I use it
mainly to talk for
free. Otherwise
...

In The Forum:
Vonage
Topic:
Click to call iPhone App
On Sep 06, 2014 at 13:27:05

UncleDuck Posted:
The quality of
voicemail has
deteriorated to
the point that it
requires listening
...

In The Forum:
Vonage
Topic:
Voicemail Quality and Playback Issues
On Aug 19, 2014 at 17:20:01

Snack Posted:
On a wired
connection, just
connect the Vonage
to the ethernet
port of the hotel
...

In The Forum:
Vonage
Topic:
Using Vonage in a hotel
On Aug 06, 2014 at 19:22:31

Bill18164 Posted:
...
In The Forum:
Vonage
Topic:
Voicemail Problem
On Jul 24, 2014 at 22:15:20

justwarner Posted:
...
In The Forum:
Vonage
Topic:
IP PBX for small business
On Jul 24, 2014 at 07:44:54

adamnmurad Posted:
I talk very, very
infrequently on
the phone. I'm
thinking of
switching to a
data-only
...

In The Forum:
Vonage
Topic:
Use with iPhone, and switch to data-only plan?
On Jul 21, 2014 at 14:29:35

szurcsii Posted:
Hey! I'm
planning to build
my own voip alarm
system. I found a
guide that looks
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Alarm systems and VOIP
On Jun 27, 2014 at 01:09:10

DSewhuk Posted:
The last week I
have seen a
similar issue. I
have gotten 2
simultaneous calls
outbound
...

In The Forum:
Vonage
Topic:
Outbound calls showing when no call is being made
On Jun 11, 2014 at 23:25:10


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rbschiff
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Joined: Jul 12, 2005
Posts: 7

PostPosted: Tue Jul 12, 2005 7:14 pm    Post subject: BEFCMU10v3 and RT31P2 not working together Reply with quote Back to top

I have been trying for a week and couple of calls to Comcast and Vonage Tech support. Made it all the way to first level and neither tech could get it to work. Is there something comcast has configured on the cable modem blocking Voip? What should I get comcast to look at on the cable modem config? I have only the the 2 devices on my network plus a pc. I have internet access but no linkage to the phone server. Vonage has sent me another RT31P2, but the same problem exists.
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Tue Jul 12, 2005 7:56 pm    Post subject: Reply with quote Back to top

Here's a few things to make sure of:
1. The WAN port of the RT31P2 should be connected to the cable modem.
2. The RT31P2 should be connected to the 12V power supply that came in the box.
3. Unplug/reconnect the cable modem's power when you move it from one device to another.
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rbschiff
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PostPosted: Tue Jul 12, 2005 10:19 pm    Post subject: Reply with quote Back to top

I unplugged everything. Started powering up Cable modem first. Once it finished booting, connected WAN port to cable modem, powered up RT31PT with supplied power. WAN links, router gets an address and I am able to connect to the internet. Both phone lights continue to flash around every 20 seconds. I never get a solid phone light on either telephone port 1 or 2.
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Tue Jul 12, 2005 10:37 pm    Post subject: Reply with quote Back to top

Go to http://192.168.15.1/ and check the Status>Voice page. What does it say about your lines there?
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rbschiff
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PostPosted: Tue Jul 12, 2005 10:46 pm    Post subject: Reply with quote Back to top

Voice Version: 2.0.13(LIVd)
Customization: Customized

RT31P2 - Firmware Version: 1.28.00
I tried to upgrade to file; RT31P2_v1.28.00_000_VM_3.1.03_LI_combin_code.bin
but fails ~ 1/3 of the way through
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Tue Jul 12, 2005 10:51 pm    Post subject: Reply with quote Back to top

What's it say after "Line 1 Status" on that page?

It should look like:

Registration Status: xxx-xxx-xxxx 1xxxxxxx Online
Call1 Status: Idle
Call2 Status: Idle

(with an actual phone number in place of x's)
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rbschiff
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PostPosted: Tue Jul 12, 2005 10:57 pm    Post subject: Reply with quote Back to top

All blank. Tech support said they didn't even see the routers mac address from thir server.
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rbschiff
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PostPosted: Tue Jul 12, 2005 11:00 pm    Post subject: Reply with quote Back to top

Sometimes I get this line when refreshing screen :
Router is synchronizing services. Please wait a moment.
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paul248
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Joined: Nov 25, 2004
Posts: 646
Location: Mountain View, CA

PostPosted: Tue Jul 12, 2005 11:09 pm    Post subject: Reply with quote Back to top

I can only think of 2 possible explanations. Either you have another bad RT31P2, or there's something weird with your modem or ISP.

One last thing to try though, if you haven't already:
- Unplug RT31P2
- Hold down the reset button
- Plug RT31P2 back in
- Wait 30 seconds
- Release reset button

[Do all that with the cable modem connected normally]

If the power light is blinking at this point, let it sit until it stops. In my experience, that procedure resets everything to defaults, and downloads the latest firmware version.
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rbschiff
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PostPosted: Tue Jul 12, 2005 11:14 pm    Post subject: Reply with quote Back to top

Been there, done that 2 or 3 times with both units from Vonage. I have been trying to find information on the cable modem to understand how the cable side is set up. No luck, almost kept like a trade secret... One tech asked if it was set as a gateway or as a router. The information screen I can get access too, does not have any of that information. I think I may need to try someone else cable modem and see If I get the same problem. My service provider is Comcast.
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