BEFCMU10v3 and RT31P2 not working together

Posts: 7 · New Forum Member Joined: Jul 12, 2005 Posts: 7

I have been trying for a week and couple of calls to Comcast and Vonage Tech support. Made it all the way to first level and neither tech could get it to work. Is there something comcast has configured on the cable modem blocking Voip? What should I get comcast to look at on the cable modem config? I have only the the 2 devices on my network plus a pc. I have internet access but no linkage to the phone server. Vonage has sent me another RT31P2, but the same problem exists.

Posts: 646 · Posted: Tue Jul 12, 2005 7:56 pm Post subject:

Here's a few things to make sure of:
1. The WAN port of the RT31P2 should be connected to the cable modem.
2. The RT31P2 should be connected to the 12V power supply that came in the box.
3. Unplug/reconnect the cable modem's power when you move it from one device to another.

Posts: 7 · New Forum Member Joined: Jul 12, 2005 Posts: 7

I unplugged everything. Started powering up Cable modem first. Once it finished booting, connected WAN port to cable modem, powered up RT31PT with supplied power. WAN links, router gets an address and I am able to connect to the internet. Both phone lights continue to flash around every 20 seconds. I never get a solid phone light on either telephone port 1 or 2.

Posts: 646 · Posted: Tue Jul 12, 2005 10:37 pm Post subject:

Go to http://192.168.15.1/ and check the Status>Voice page. What does it say about your lines there?

Posts: 7 · New Forum Member Joined: Jul 12, 2005 Posts: 7

Voice Version: 2.0.13(LIVd)
Customization: Customized

RT31P2 - Firmware Version: 1.28.00
I tried to upgrade to file; RT31P2_v1.28.00_000_VM_3.1.03_LI_combin_code.bin
but fails ~ 1/3 of the way through

Posts: 646 · Posted: Tue Jul 12, 2005 10:51 pm Post subject:

What's it say after "Line 1 Status" on that page?

It should look like:

Registration Status: xxx-xxx-xxxx 1xxxxxxx Online
Call1 Status: Idle
Call2 Status: Idle

(with an actual phone number in place of x's)

Posts: 7 · New Forum Member Joined: Jul 12, 2005 Posts: 7

All blank. Tech support said they didn't even see the routers mac address from thir server.

Posts: 7 · New Forum Member Joined: Jul 12, 2005 Posts: 7

Sometimes I get this line when refreshing screen :
Router is synchronizing services. Please wait a moment.

Posts: 646 · Posted: Tue Jul 12, 2005 11:09 pm Post subject:

I can only think of 2 possible explanations. Either you have another bad RT31P2, or there's something weird with your modem or ISP.

One last thing to try though, if you haven't already:
- Unplug RT31P2
- Hold down the reset button
- Plug RT31P2 back in
- Wait 30 seconds
- Release reset button

[Do all that with the cable modem connected normally]

If the power light is blinking at this point, let it sit until it stops. In my experience, that procedure resets everything to defaults, and downloads the latest firmware version.

Posts: 7 · New Forum Member Joined: Jul 12, 2005 Posts: 7

Been there, done that 2 or 3 times with both units from Vonage. I have been trying to find information on the cable modem to understand how the cable side is set up. No luck, almost kept like a trade secret... One tech asked if it was set as a gateway or as a router. The information screen I can get access too, does not have any of that information. I think I may need to try someone else cable modem and see If I get the same problem. My service provider is Comcast.