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mikebrown Posted:
Hello, I think
you should consult
it with the Expert
they can surely
help you
...

In The Forum:
Hard Wiring - Installation
Topic:
Hardwiring in a Rental House
On Jun 24, 2017 at 09:15:34

Haniltery Posted:
For wipe call
history also some
of the offline, in
gengral , it
usually apply to
...

In The Forum:
Vonage
Topic:
How to Delete call history from online account?
On May 09, 2017 at 06:14:26

diana87 Posted:
You have to use
VPN service to
bypass
Geo-restrictions
and get free
access while
...

In The Forum:
Vonage
Topic:
Recent calling problem from Egypt
On May 02, 2017 at 17:28:06

dconnor Posted:
What is the main
number on the
account? And
which one is the
virtual number?
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 18:52:02

Trafford Posted:
Seems like a
simple
question. We
rely exclusively
on a Vonage system
for our
...

In The Forum:
Vonage UK
Topic:
How do you call 999
On Apr 27, 2017 at 10:42:50

diazou Posted:
Hello, It's
compatible with
Android your phone
software
? Thanks!
...

In The Forum:
Vonage
Topic:
IP PBX for small business
On Mar 28, 2017 at 12:42:33

jeddaisg Posted:
Hi all We have
a Vonage VOIP
system for our
office. Lately,
our call quality
...

In The Forum:
Vonage
Topic:
Ethernet Cable; Wiring schematic? 568-B?
On Feb 23, 2017 at 18:33:52

beast321 Posted:
I don't know if
you heard, that
many more
Dreamcast games
are opened up
recently.
...

In The Forum:
Fax - Tivo - Alarms
Topic:
Using phone as a dial up modem for Dreamcast Gaming
On Feb 16, 2017 at 03:16:51

Av8rix Posted:
Sorry to start a
new thread on an
old topic but when
I google “Vonage
MAC address
...

In The Forum:
Vonage
Topic:
New adapter and router -- MAC change
On Jan 11, 2017 at 01:07:21

tplink Posted:
Im trying to add
my HT802 vonage
adapter to my home
network. I
currently have
...

In The Forum:
Hard Wiring - Installation
Topic:
Vonage behind switch
On Dec 05, 2016 at 12:35:11


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rbschiff
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Joined: Jul 12, 2005
Posts: 7

PostPosted: Tue Jul 12, 2005 7:14 pm    Post subject: BEFCMU10v3 and RT31P2 not working together Reply with quote Back to top

I have been trying for a week and couple of calls to Comcast and Vonage Tech support. Made it all the way to first level and neither tech could get it to work. Is there something comcast has configured on the cable modem blocking Voip? What should I get comcast to look at on the cable modem config? I have only the the 2 devices on my network plus a pc. I have internet access but no linkage to the phone server. Vonage has sent me another RT31P2, but the same problem exists.
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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Tue Jul 12, 2005 7:56 pm    Post subject: Reply with quote Back to top

Here's a few things to make sure of:
1. The WAN port of the RT31P2 should be connected to the cable modem.
2. The RT31P2 should be connected to the 12V power supply that came in the box.
3. Unplug/reconnect the cable modem's power when you move it from one device to another.
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rbschiff
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PostPosted: Tue Jul 12, 2005 10:19 pm    Post subject: Reply with quote Back to top

I unplugged everything. Started powering up Cable modem first. Once it finished booting, connected WAN port to cable modem, powered up RT31PT with supplied power. WAN links, router gets an address and I am able to connect to the internet. Both phone lights continue to flash around every 20 seconds. I never get a solid phone light on either telephone port 1 or 2.
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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Tue Jul 12, 2005 10:37 pm    Post subject: Reply with quote Back to top

Go to http://192.168.15.1/ and check the Status>Voice page. What does it say about your lines there?
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rbschiff
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PostPosted: Tue Jul 12, 2005 10:46 pm    Post subject: Reply with quote Back to top

Voice Version: 2.0.13(LIVd)
Customization: Customized

RT31P2 - Firmware Version: 1.28.00
I tried to upgrade to file; RT31P2_v1.28.00_000_VM_3.1.03_LI_combin_code.bin
but fails ~ 1/3 of the way through
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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Tue Jul 12, 2005 10:51 pm    Post subject: Reply with quote Back to top

What's it say after "Line 1 Status" on that page?

It should look like:

Registration Status: xxx-xxx-xxxx 1xxxxxxx Online
Call1 Status: Idle
Call2 Status: Idle

(with an actual phone number in place of x's)
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rbschiff
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PostPosted: Tue Jul 12, 2005 10:57 pm    Post subject: Reply with quote Back to top

All blank. Tech support said they didn't even see the routers mac address from thir server.
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rbschiff
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PostPosted: Tue Jul 12, 2005 11:00 pm    Post subject: Reply with quote Back to top

Sometimes I get this line when refreshing screen :
Router is synchronizing services. Please wait a moment.
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paul248
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Joined: Nov 25, 2004
Posts: 644
Location: Mountain View, CA

PostPosted: Tue Jul 12, 2005 11:09 pm    Post subject: Reply with quote Back to top

I can only think of 2 possible explanations. Either you have another bad RT31P2, or there's something weird with your modem or ISP.

One last thing to try though, if you haven't already:
- Unplug RT31P2
- Hold down the reset button
- Plug RT31P2 back in
- Wait 30 seconds
- Release reset button

[Do all that with the cable modem connected normally]

If the power light is blinking at this point, let it sit until it stops. In my experience, that procedure resets everything to defaults, and downloads the latest firmware version.
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rbschiff
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PostPosted: Tue Jul 12, 2005 11:14 pm    Post subject: Reply with quote Back to top

Been there, done that 2 or 3 times with both units from Vonage. I have been trying to find information on the cable modem to understand how the cable side is set up. No luck, almost kept like a trade secret... One tech asked if it was set as a gateway or as a router. The information screen I can get access too, does not have any of that information. I think I may need to try someone else cable modem and see If I get the same problem. My service provider is Comcast.
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