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valodya
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PostPosted: Tue Jul 12, 2005 5:44 pm    Post subject: Linksys PAP2 retail or order from Vonage? Reply with quote Back to top

I'm considering Vonage and have a newbie question. BestBuy is now offering the Linksys PAP2 free after rebates. I'd like to know if there's any advantage to buying the adapter retail vs. ordering it from Vonage. Are the Vonage charges any different in either case? Do they still charge the activiation fee if you buy your own adapter? I also wonder if there's any advantage the either the PAP2 or the equipment Vonage sends has over the other. Just what does Vonage send when you order? Is there any functional difference between the PAP2 and what Vonage sends? I've seen here and there people say vague negative things about the PAP2, but I don't have any clear idea what potential problems might be. Any advice on the pros and cons of buying the PAP2 would be greatly appreciated. Thanks in advance for any input.
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rlstjohn
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PostPosted: Tue Jul 12, 2005 6:47 pm    Post subject: Reply with quote Back to top

I don't think Vonage gives out the PAP2 anymore. I bought mine at Best Buy and when I activated it the fees were waved. The PAP2 offers no QoS, which the new routers offer so that maybe something to consider. I have never had any problems with my PAP2 and wanted that over yet another router/switch sitting on my desk.
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reebok
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PostPosted: Tue Jul 12, 2005 7:34 pm    Post subject: Reply with quote Back to top

Vonage has never given out the pap2. I believe they're still sending the rt31p2, though that may change to rtp300 once the stock runs out (just a guess). activation fee is usually waived, shipping charge of $10 obviously isn't applied.
the pap2 isn't a router thus it can have no qos. so you either need a router or the pap2 can be the only thing plugged into the cable modem. the main functional difference is that the other devices are routers, a couple of them wireless ones. qos is quality of service which (long story short) is supposed to make sure you have decent calls while you are using your internet connection at the same time.

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valodya
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PostPosted: Tue Jul 12, 2005 9:16 pm    Post subject: Reply with quote Back to top

Thanks for the info. Good to know that they waive the activation fee if you bring your own adapter. I have a router, so that's not an issue.

One more question though, is there a difference between the PAP2 and rt31p2 worth mentioning? Is there any advantage to the rt31p2? Like I said before, I've heard a few mention that the PAP2 isn't so great, but I'm not sure why. If there is no difference between the two, I might as well save a few bucks.

Thanks again for your responses.
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otaku
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PostPosted: Tue Jul 12, 2005 11:18 pm    Post subject: Reply with quote Back to top

valodya wrote:

One more question though, is there a difference between the PAP2 and rt31p2 worth mentioning? Is there any advantage to the rt31p2?


reebok wrote:
the pap2 isn't a router

reebok wrote:
thus it can have no qos

reebok wrote:
the main [...] difference is that the other devices are routers, a couple of them wireless ones

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valodya
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PostPosted: Tue Jul 12, 2005 11:25 pm    Post subject: Reply with quote Back to top

They send you a router for free (or for the $30 activation charge it seems)? From all else I'd seen, they send an adapter. Sorry, that's the part I didn't get.
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otaku
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PostPosted: Wed Jul 13, 2005 12:17 am    Post subject: Reply with quote Back to top

valodya wrote:
They send you a router for free (or for the $30 activation charge it seems)? From all else I'd seen, they send an adapter. Sorry, that's the part I didn't get.


They send you the RT31P2 router/phone adapter for free.

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PostPosted: Wed Jul 13, 2005 1:30 am    Post subject: Reply with quote Back to top

I purchased a Linksys PAP2 phone adapter from Best Buy, and going through the activation process resulted in a $30 activation charge, on top of having to pay $59.99 for the adapter itself.

So personally, my experience is suggesting to me that you'd be better off with signing up first and waiting on whatever free router they're going to send you.

I don't even qualify for the rebate (that has a twelve week turnaround time according to the form) because of the fact that I'm a Best Buy employee.

Between the $90 startup cost to get an account and the fact that the Vonage account setup site told me for a week that my telephone number wasn't valid, thereby not allowing to continue in the existing number transfer process, has really started to sour me on the benefits of Vonage.

As a member of Best Buy's Geek Squad, I'm the person who does the most active promotion of the service in the store. I'm going to find it difficult to keep the enthusiasm I had previously for introducing many skeptical customers to Vonage in store on a daily basis.

(Sorry about the rant, I'm just frustrated at the amount of cash I spent today to get to this point).
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rlstjohn
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PostPosted: Wed Jul 13, 2005 9:34 am    Post subject: Reply with quote Back to top

You got hosed big time since you didn't get the rebate or the PAP2. I got mine free after rebates (hmmmm...not sure if I ever recieved the rebate though). I did get my activation fee waived so I would call and ask about that if I were you.
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valodya
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PostPosted: Wed Jul 13, 2005 1:41 pm    Post subject: Reply with quote Back to top

Perhaps they no longer waive the activation if you buy your own adapter? That would seem quite unfair though.

This is one of my frustrations with investigating things like this. Vonage isn't very clear or up front about what their charges are (I had to hunt pretty hard on their website to find their activation fee, and nowhere does it say what they do if you buy your own equipment, so it's anybody's guess), and different people have different experiences. I'll call and try to find out.

And on a tangential note, I found out, both on the phone and in their terms of service, that they now charge a termination fee in the first year, after the first month, no matter what; you no longer have the option to return your adapter, and they only give you a 30 day trial period. They still say clearly on their website "no contract," but this sure looks like a contract to me, and this charge is burried in the terms of service.

I don't mean to bash Vonage in particular, since I run into the same sort of thing often elsewhere. I am frustrated that it's so hard, and has taken me so long to ferret out all the relevant facts, and even now they're still not clear. I'm still considering what to do, but all these niggling compliations makes a decision really hard to make. After all this, I'm sorely tempted to throw in the towel.
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