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Post new topic   Reply to topic  Vonage® VoIP Forum - Vonage News, Reviews And Discussion » Vonage Canada
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jthunder
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Joined: Jul 12, 2005
Posts: 22

PostPosted: Tue Jul 12, 2005 5:22 pm    Post subject: Potential Vonage Canada Customer - Best Ways to Subscribe? Reply with quote Back to top

I'm considering switching to Vonange on Shaw. Questions I have:

Is it cheaper to buy a retail kit (staples, LD, etc) and subscribe on the Vonage site? Or is it better to skip the retail kit and order direct from the vonage.ca site?

If I get a Uninteruptable power supply will I be able to keep the phone adapter/Shaw Router/and Cordless phone live? Or will a power outage affect the Shaw service outside of my house? What are the chances (low/medium/high?)

If I subscribe to the basic high-speed internet package from Shaw will I be able to manage the bandwidth usage using QOS on a 3rd party router (Linksys WRT54G)?

Are there any other current rebates or offers for Canadian customers that I should be aware of?

Thanks

JT
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djino
Vonage Forum Senior
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Joined: Mar 27, 2005
Posts: 110
Location: Ottawa, Canada

PostPosted: Wed Jul 13, 2005 12:48 am    Post subject: Re: Potential Vonage Canada Customer - Best Ways to Subscrib Reply with quote Back to top

jthunder wrote:
Is it cheaper to buy a retail kit (staples, LD, etc) and subscribe on the Vonage site? Or is it better to skip the retail kit and order direct from the vonage.ca site?


If you go direct from vonage.. you pay $40 activation fee + $20 shipping. If you buy at staples,etc, you dont pay any of these fees..but I think the adaptor cost $85.. but you get a $65 rebate. Buying from store, well, this means its your own, you dont have to give it back..and you dont have to pay any activation fee or shipping for a rental adaptor.. If you choose to rent the adaptor from Vonage directly.. well you pay the fees..but if somethign goes wrong with the adaptor, well you can send it back for another one..where as if you purchased it from the store, you gotta deal with the manufactuer, meanwhile Vonage is still charging you and you have no service.

jthunder wrote:
If I get a Uninteruptable power supply will I be able to keep the phone adapter/Shaw Router/and Cordless phone live? Or will a power outage affect the Shaw service outside of my house? What are the chances (low/medium/high?)


What do you mean by uninteruptable power supply? you mean a UPS device? If so, well during a power outage, yes you'll be able to still have service for as long as the UPS device gives your adaptor/computer/phone power.

jthunder wrote:
If I subscribe to the basic high-speed internet package from Shaw will I be able to manage the bandwidth usage using QOS on a 3rd party router (Linksys WRT54G)??)


That depends on the bandwidth. They say Voip will work over a LITE high speed connection. But you can have QoS issues. I'd go with the regular high speed connection if not higher.

jthunder wrote:
Are there any other current rebates or offers for Canadian customers that I should be aware of?


I know if you can get ahold of someone who is currently using Vonage, there are refer-a-friend offers where you and the person who refers you get discount. Hope this information helps. Smile
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jdsharp
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Joined: Jun 11, 2005
Posts: 18
Location: Toronto, ON, Canada

PostPosted: Wed Jul 13, 2005 3:50 pm    Post subject: Re: power outages and speed tests Reply with quote Back to top

jthunder wrote:
If I get a Uninteruptable power supply UPS will I be able to keep the phone adapter/Shaw Router/and Cordless phone live? Or will a power outage affect the Shaw service outside of my house? What are the chances (low/medium/high?)


As you live in a house my guess is Low.
Occasionally Cable internet needs repeaters and if you live in an apartment you are relying on the building to provide the power to it. When I lived in a house, the cable internet wasn't affected by short outages, but I lived in an apartment during the 2003 blackout.

update: Cable internet will last 6-8 hours in a local power failure see link in my next post.

Also a correction from the previous poster, your PC doesn't need to be powered on or connected to the UPS to allow the phone to work and there are some phones (uniden etc) with battery backups.

jthunder wrote:
If I subscribe to the basic high-speed internet package from Shaw will I be able to manage the bandwidth usage using QOS on a 3rd party router (Linksys WRT54G)?


This website offers the best Voip test I've seen to date so you can try before you buy.
http://www.vonage-forum.com/voip-speed-test.html

Another speed test is http://www.testyourvoip.com/ but it works better if you test it with the Golden Phone after you received your equipment. Exclamation


Last edited by jdsharp on Thu Jul 14, 2005 3:32 am; edited 1 time in total
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jthunder
Vonage Forum Associate
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Joined: Jul 12, 2005
Posts: 22

PostPosted: Wed Jul 13, 2005 5:29 pm    Post subject: Reply with quote Back to top

Thanks for the info, specially the Voip tests! That really gives me a good idea of what I'll experience before I buy!.

So if I buy the adapter in-store does the retail store provide me with the rebate or do I get that rebate on my Vonage bill?

Thanks guys... really helpful.

One other scary thing is the wording in the terms of service regarding 911 calls, I would like to be resonably assured that once i have a Vonage Voip service, that my family will not have to worry about dialing 911 to get help.


JT
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jdsharp
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Joined: Jun 11, 2005
Posts: 18
Location: Toronto, ON, Canada

PostPosted: Thu Jul 14, 2005 3:29 am    Post subject: The quick answers and 6-8 hour power failures Reply with quote Back to top

There are other thread which cover these 2 questions but here are the brief answers along with a link to show cable internet will only last 6-8 hours in a power failure.

jthunder wrote:
So if I buy the adapter in-store does the retail store provide me with the rebate or do I get that rebate on my Vonage bill?


The best I've seen is $15 in store rebates... the bigger rebates come weeks or months later and the router rebate is not available in Canada.

jthunder wrote:
...the terms of service regarding 911 calls, I would like to be resonably assured that once i have a Vonage Voip service, that my family will not have to worry about dialing 911 to get help.


Until the 911 is service is legislated by the government, you may end up with the local police station and have to provide your address and describe phone service to the person (if they answer) as they do not have the equipment the real 911 office has. Confused

And lastly Cable internet will fail in a power failure in 6 - 8 hours depending on your provider and their local battery backup.

The following article quotes different canadian cable providers power outage times, but you have to go back or forward a page to see them all.

http://www.digitalhomecanada.com/index.php?option=com_content&task=view&id=476&Itemid=34&limit=1&limitstart=3
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jthunder
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Joined: Jul 12, 2005
Posts: 22

PostPosted: Thu Jul 14, 2005 9:02 am    Post subject: Reply with quote Back to top

Wow, didn't know that about the 911 service, from what I had read elsewhere it sounded like the 911 number gets routed first through the Vonage system, then to the local 911 provider, if available. I'll have to rethink this if that is indeed the case. You never want to have to use 911, but with 2 small kids in the house its important.

Sounds like I'll be checking out the prices instore for the adapters and hopefully find something that will let me test out the service relatively risk free (rebate + no hook-up fees). Then I don't have to cancel my pots service right away to save the money.

Thanks again for the help... - Great forum.
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Bulldog
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Joined: Jun 27, 2005
Posts: 10

PostPosted: Thu Jul 14, 2005 7:58 pm    Post subject: Reply with quote Back to top

I must first say I enjoy using Vonage Voip. I have became a true Hater of the local Phone Monopoly Bell Canada. I moved over 3-4hrs north of family.

Now with the 911 service. Bells 911 is not total 100% save but may be better than the Voip system. But ask yourself when did 911 come into your area? What did you do prior to it coming? Maybe you could still be without the 911 service in your area.

Now with Voip you do have to set up your address for 911 to work, but give it time the system could be as good as Bells. It is hard to say.

With the power outage I must say I live in a area in Ontario that the power has only gone off maybe a total of 5minutes in a year, with the blackout we were untouched but I guess if the power were to go out and the same with my cable internet I would have to go next door.

I use to pay over 150/month with bell now I pay about 70 for internet and phone so I must say I like it so far. The quality has been perfect.
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†AK and HI residents pay $29.95 shipping. ††Limited time offer. Valid for residents of the United States (&DC), 18 years or older, who open new accounts. Offer good while supplies last and only on new account activations. One kit per account/household. Offer cannot be combined with any other discounts, promotions or plans and is not applicable to past purchases. Good while supplies last. Allow up to 2 weeks for shipping. Other restrictions may apply.

1Unlimited calling and other services for all residential plans are based on normal residential, personal, non-commercial use. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, calls forwarded, minutes used and other factors. Subject to our Reasonable Use Policy and Terms of Service.

2Shipping and activation fees waived with 1-year agreement. An Early Termination Fee (with periodic pro-rated reductions) applies if service is terminated before the end of the first 12 months. Additional restrictions may apply. See Terms of Service for details.

HIGH SPEED INTERNET REQUIRED. †VALID FOR NEW LINES ONLY. RATES EXCLUDE INTERNET SERVICE, SURCHARGES, FEES AND TAXES. DEVICE MAY BE REFURBISHED. If you subscribe to plans with monthly minutes allotments, all call minutes placed from both from your home and registered ExtensionsTM phones will count toward your monthly minutes allotment. ExtensionsTM calls made from mobiles use airtime and may incur surcharges, depending on your mobile plan. Alarms, TTY and other systems may not be compatible. Vonage 911 service operates differently than traditional 911. See www.vonage.com/911 for details.

** Certain call types excluded.

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