They can't hear me

Posts: 5 · Posted: Mon Jul 11, 2005 2:07 pm Post subject: They can't hear me

I have had Vonage for 3 months first 2 worked great. Last month callers on the other end can't hear me for about 5-10 seconds and than I'm back. Tried bandsaver, Vonage was nice enough to send on a new router rt31p2. I have adelphia cable and like always they say its not them. Any thoughts??

Posts: 127 · Posted: Mon Jul 11, 2005 4:30 pm Post subject:

Check www.testyourvoip.com. It may be latency! Post the results.

Posts: 5 · Posted: Mon Jul 11, 2005 5:10 pm Post subject: Test results

MOS Analysis from You TO Boston

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 116 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 0 ms
Avg: 7 ms
Max: 40 ms

Signaling Quality Post-Dial Delay 62 ms
Call Setup Time 78 ms
Media Delay 187 ms
MOS Analysis FROM Boston To You

Media Quality MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 116 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 86 ms
Call Setup Time 80 ms
Media Delay 118 ms

MOS Analysis from You TO San Jose

Media Quality MOS 1.0 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 14.4%
Latency 0.40 10.1%
Packet Discards 2.19 54.9%
Packet Loss 0.82 20.5%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 594 ms
Packet Discards 35.4%
Packet Loss 13.2%
Loss Periods Min: 20 ms
Avg: 3640 ms
Max: 7260 ms
Burst Loss

Jitter Min: 0 ms
Avg: 23 ms
Max: 5680 ms

Signaling Quality Post-Dial Delay 156 ms
Call Setup Time 156 ms
Media Delay 328 ms
MOS Analysis FROM San Jose To You

Media Quality MOS 3.8 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.58 49.7%
Latency 0.55 47.5%
Packet Discards 0.00 0.0%
Packet Loss 0.03 2.8%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 594 ms
Packet Discards 0.0%
Packet Loss 0.1%
Loss Periods Min: 20 ms
Avg: 20 ms
Max: 20 ms
Random Loss

Jitter Min: 4 ms
Avg: 6 ms
Max: 20 ms

Signaling Quality Post-Pickup Delay 152 ms
Call Setup Time 153 ms
Media Delay 184 ms

I did goldden phone all so
TestYourVoIP Golden Phone
Your Golden Phone test results

Call Time 07/11/05 06:04 PM EDT
Origin 2076922359
Destination Los Angeles

Audio MOS Details MOS 4.4 / 5.0
(Best with G.711 is 4.4)

Degradation Sources
Codec 0.60 100.0%
Latency 0.00 0.0%
Packet Discards 0.00 0.0%
Packet Loss 0.00 0.0%

Codec G.711 (PCM at 64kbps,
20ms RTP payload,
80kbps IP BW)
Round-Trip
Latency 87 ms
Packet Discards 0.0%
Packet Loss 0.0%
Loss Periods Min: 0 ms
Avg: 0 ms
Max: 0 ms
No Loss

Jitter Min: 0 ms
Avg: 0 ms
Max: 0 ms