I will be part of the executive staff for a new call center, and we are contemplating using Voip for our phone system. Now being a Vonage customer at home, I am wondering what you all think about using Vonage in a high volume, call center environment. I would definately like you alls 2 cents worth on this.
One of my big concerns is customer service. Does big business come with a better customer service department? I sure hope so, that could be a major factor in choosing Vonage. Thanks.
_________________ Javier
SaltAquatics Vonage Forum Senior
Joined: Feb 18, 2005 Posts: 126
Location: Portland, OR
Of all you folks that have plenty to say about everything else, do you not have an opinion on this? Good, bad, ugly, indifferent. I don't care, I just want to hear it.
_________________ Javier
otaku Vonage Forum Evangelist
Joined: Feb 02, 2005 Posts: 318
Location: Orlando, FL
Of all you folks that have plenty to say about everything else, do you not have an opinion on this? Good, bad, ugly, indifferent. I don't care, I just want to hear it.
Since you don't seem to be getting any replies, I'll take a swing...
I know next to nothing about Vonage's business plans. But have you tried clicking on the lady in the ad banner to the left? (Under the "Vonage Business Info" heading.) I am not sure, but I think ordering from a reseller may give you a bit better support (at least with the initial configuration and equipment needs). But if the entire Vonage network goes down, I believe the business customers would be affected just as much (but Vonage hasn't gone down for a few months, knock on wood).
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