Commercial Vonage Services

Posts: 126 · Posted: Sun Jul 10, 2005 6:12 pm Post subject: Commercial Vonage Services

I will be part of the executive staff for a new call center, and we are contemplating using Voip for our phone system. Now being a Vonage customer at home, I am wondering what you all think about using Vonage in a high volume, call center environment. I would definately like you alls 2 cents worth on this.

One of my big concerns is customer service. Does big business come with a better customer service department? I sure hope so, that could be a major factor in choosing Vonage. Thanks.

Posts: 126 · Posted: Sun Jul 10, 2005 11:47 pm Post subject:

Of all you folks that have plenty to say about everything else, do you not have an opinion on this? Good, bad, ugly, indifferent. I don't care, I just want to hear it. Wink

Posts: 318 · Posted: Mon Jul 11, 2005 2:32 am Post subject:

SaltAquatics wrote:

Of all you folks that have plenty to say about everything else, do you not have an opinion on this? Good, bad, ugly, indifferent. I don't care, I just want to hear it. Wink

Since you don't seem to be getting any replies, I'll take a swing...

I know next to nothing about Vonage's business plans. But have you tried clicking on the lady in the ad banner to the left? (Under the "Vonage Business Info" heading.) I am not sure, but I think ordering from a reseller may give you a bit better support (at least with the initial configuration and equipment needs). But if the entire Vonage network goes down, I believe the business customers would be affected just as much (but Vonage hasn't gone down for a few months, knock on wood).

BTW, I like your user pic.