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Julian
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Joined: Apr 17, 2005
Posts: 13

PostPosted: Sun Jul 10, 2005 2:25 pm    Post subject: SoftPhone instead of a Virtual Number Reply with quote Back to top

Before I start, I'm in the UK, but I don't think this makes any difference to my questions....

I am setting up a small business with a colleague and we will both be working out of our homes. Originally I had planned to get 2 physical Vonage lines, one for each of our homes, and then a third virtual number that would be the "switchboard" number and would be set to simultaneously ring both our physical lines, the first one of us that picks up gets the call. This way we look a bit bigger than we are because we each have a direct dial extension (our physical numbers) and also a central general info/support number.

The only problem with the scheme above is, if someone calls the virtual number and neither of us take the call, then what voicemail does it go to? Our only choice is to choose one of our personal voicemails and then that voicemail box is no longer personal because the other person needs to access it and listen to messages now and then to make sure there are none from callers to the virtual number.

So my new plan is, instead of getting the virtual number, we get a softphone number instead. Now my questions are, can I set this up to do what I want? How I am thinking of setting it up is to have the Softphone set permanently on call divert to simultaneously ring our two physical Vonage lines and, if noone picks up, then have it set so that it is the SoftPhone voicemail that catches the call. This way we both keep the voicemail on our physical lines as private mailboxes just for our callers and we both have the password to the Softphone voicemail that will catch messages to the "switchboard". The only downside is the very slight increase in price of softphone vs a virtual number but that's no biggie.

Will my scheme work? We would want the softphone number to be in the same area code as our physical lines. Is it possible to choose the area code for the softphone from any of the ones Vonage support? Can anyone see any issues with my plan?

- Julian
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brianguy
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Vonage Forum Associate


Joined: Jul 01, 2005
Posts: 23

PostPosted: Wed Aug 10, 2005 1:21 am    Post subject: Re: SoftPhone instead of a Virtual Number Reply with quote Back to top

Julian wrote:
Can anyone see any issues with my plan?

- Julian


I see one major problem with your plan - there will be scenarios where one of your personal voice mailboxes may answer BEFORE the softphone voice mail would answer.

For example, if your phone is off the hook (preparing to dial, for example), your personal voice mail would likely answer immediately as soon as the softphone rings the call.

I think your need is a common one - hopefully Vonage will address this soon, as I don't see a good solution today to your need.
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